Press 1 For Nick

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. *** ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn *** LISTENER SUPPORT Support this show through Buy Me A Coffee *** BOOK RECOMMENDATIONS: Learn about all the guests book recommendations here: https://press1fornick.com/books/ BRO...

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. *** ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn *** LISTENER SUPPORT Support this show through Buy Me A Coffee *** BOOK RECOMMENDATIONS: Learn about all the guests book recommendations here: https://press1fornick.com/books/ BRO...

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. *** ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn *** LISTENER SUPPORT Support this show through Buy Me A Coffee *** BOOK RECOMMENDATIONS: Learn about all the guests book recommendations here: https://press1fornick.com/books/ BRO...

Evan Kristel - Tech Influencer [Remote Workforce] What did the leaders of companies think of Working from Home prior to the pandemic? On March 13 the world stopped, and the United States was under a National Emergency, which forced everyone home. What did the leaders think would happen and what actually happened? From the employees' perspective, has the data shown that they enjoy working from home...

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. *** ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn *** LISTENER SUPPORT Support this show through Buy Me A Coffee *** BOOK RECOMMENDATIONS: Learn about all the guests book recommendations here: https://press1fornick.com/books/ BRO...

[REPLAY] Kaye Chapman - Learning & Development Manager at Comm100, CX Accelerator Community Organizer [Learning Experience] Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. *** ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn *** LISTENER SUPPORT Support this show through Buy...

[REPLAY] Aja Varney - Director, Global Customer Engagement at Spartan Race, Inc. [Spartan Experience] Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. *** ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn *** LISTENER SUPPORT Support this show through Buy Me A Coffee *** BOOK RECOM...

Fred Reichheld is the creator of the Net Promoter system of management, the founder of Bain & Company’s Loyalty practice, and the author of five books including the New York Times bestseller The Ultimate Question 2.0. He is currently a fellow and senior advisory partner at Bain, where he has worked since 1977. According to the New York Times, Fred “put loyalty economics on the map.” The Econom...

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. *** ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn *** LISTENER SUPPORT Support this show through Buy Me A Coffee *** BOOK RECOMMENDATIONS: Learn about all the guests book recommendations here: https://press1fornick.com/books/ BRO...

Nathan Foy, Author, What Rich Clients Want But Won't Tell You [Client Experience] He is the Founder and CEO - Fortis Riders and author, What Rich Clients Want But Won't Tell You. What are the criteria to become a client? How do the affluent think differently? Is great service enough for your clients or do they demand more? What is the true impact of exceptional service? I’m sure there are plenty o...

Chris Voss is the CEO & Founder of The Black Swan Group Ltd Author of Never Split The Difference: Negotiating As If Your Life Depended On It. Chris founded the Black Swan Group, in 2008 upon his retirement from the FBI where he was the FBI’s lead international kidnapping negotiator. Chapters of this episode: 0:00 – Introduction 0:53 – What is one thing people might not know about you? 2:43 – H...

Jillian Benbow - Co-Host of The Community Experience [Community Experience] She is the Senior Community Experience Manager at SPI Media and the host of the podcast The Community Experience. How do you explain a community? Where do people get community wrong? What is the best way to onboard the community? How do you go about setting boundaries with a community? What is the best way to deal with con...

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. *** ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn *** LISTENER SUPPORT Support this show through Buy Me A Coffee *** BOOK RECOMMENDATIONS: Learn about all the guests book recommendations here: https://press1fornick.com/books/ BRO...

Scott Jeffrey Miller - Author, Podcast Host, Keynote Speaker [Leadership Experience] Scott Jeffrey Miller currently serves as the Special Advisor on Thought Leadership for the FranklinCovey Company and is the host of their weekly podcast series, On Leadership with Scott Miller. Additionally, Scott is the prolific author of numerous books, writes a column for Inc. Magazine, and keynotes for clients...

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. *** ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn *** LISTENER SUPPORT Support this show through Buy Me A Coffee *** BOOK RECOMMENDATIONS: Learn about all the guests book recommendations here: https://press1fornick.com/books/ BRO...

Tony Amante Schepers is the Director of Operations and Customer Experience Success at Curbside Kitchen. How do you define success in CX? So many CX leaders have started in a new role and quickly hit a wall or aren't “moving the needle fast enough” to appease leadership. What guidance/advice would you have for these CX leaders? What's the first thing they should do? Why is it so important to earn t...

Ryo Zsun is the Culture Mystro at Zappos and leads campus tours. He is a stellar example of what a zapponian really means. His adventure started in the Zappos Café as a Barista, the following year he joined the elite Zappos Customer Loyalty Team [ZCLT] WOWing customers in their call center. In 2014, he joined an amazing team known as The Zappos Culture Guides, giving tours 4 times a day to guests...

Rick opened the first City Barbeque in 1999, they thought we wanted to serve folks the best barbeque they’d ever had—but it didn’t take long for them to realize they wanted to serve more than just great food. Today, their goal is to serve and create happiness. Rick opened the first City Barbeque in 1999, they thought we wanted to serve folks the best barbeque they’d ever had—but it didn’t take lon...

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. *** ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn *** LISTENER SUPPORT Support this show through Buy Me A Coffee *** BOOK RECOMMENDATIONS: Learn about all the guests book recommendations here: https://press1fornick.com/books/ BRO...

Jay Baer brings 27 years of marketing and customer experience expertise and has worked with more than 700 companies, including 36 of the FORTUNE 500. In his keynotes and webinars, Jay teaches how to grow businesses by giving customers a differentiated experience they notice and talk about. What is one thing people might not know about you? How do you succeed in marketing and communications today?...

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. *** ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn *** LISTENER SUPPORT Support this show through Buy Me A Coffee *** BOOK RECOMMENDATIONS: Learn about all the guests book recommendations here: https://press1fornick.com/books/ BRO...

Dr. Bertley is a scientist, scholar, and evangelist for innovative thinking. As the President and CEO of COSI, he is shepherding the leading science center to its next iteration in a legacy of success. 02:20 For those listeners who are not familiar with COSI, please tell us a bit about you. 05:00 What is the COSI Guest Experience? How much emphasis is put on the guest experience? 08:00 How has COS...

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. Please fill out this survey: https://forms.gle/7ig267wFeyoLU2Xg7 Free Ebook *** ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn *** LISTENER SUPPORT Support this show through Buy Me A Coffee *** BOOK RECOMMENDATIONS: Learn about al...

Brian Solis is a world-renowned digital anthropologist and futurist who serves as Global Innovation Evangelist at Salesforce. Brian is also an 8x best-selling author and international keynote speaker. Brian shared his latest research on CX and its new trajectory as a result of the pandemic at the 2021 AMA Ignite that I moderated. He also explored how marketing can take the lead to unify the organi...

Jerry Campbell - Director, Customer Workflows-Leading Practices at ServiceNow Where does the Customer Experience Start? Why is it important to involve your employees in the decision-making process to deliver great CX? What specifically should the employee be involved with? Should they have an input in technology selection, onboarding, operations, marketing? Where does it stop? Let's talk about Tec...