Press 1 For Nick

Charlie Godfrey is the Senior Director at Genesys. 01:00 What is one thing people might not know about you? 01:50 Can you have Empathy with Technology? 02:43 A lot of people talk about Empathy, but how do you make it real? 10:50 What is the difference between Empathy and Sympathy? 13:07 Can Empathy be taught? 17:23 Should you deliver Empathy to your Customers or Employees first? Where do people fa...

Fanatics Carolyne Truelove is the Head of Global Fan Experience at Fanatics, Inc. Fanatics is changing the way fans purchase their favorite team apparel, jerseys, headwear, and hard goods through innovative, tech-infused approach to making and selling fan gear in today's on-demand, mobile-first culture. Fanatics offers the largest collection of timeless and timely merchandise whether shopping onli...

Steve is a highly sought-after talent advisor to leaders and organizations across the globe. As a founder of his own silicon valley based firm, Cadigan Talent Ventures, Steve advises organizations including Twitter, Eventbrite, Cisco, Intel, Salesforce, and more. Prior to launching his firm, Steve worked as an HR executive for over 25 years at a wide range of companies, but his HR career was cappe...

John and Mark X. Cronin are the father-son teams that founded John’s Crazy Socks, the world’s largest sock store. John is an entrepreneur who just happens to have Down syndrome. You may know them for being named EY Entrepreneurs of the Year or testifying before Congress or speaking at the UN. You may know them because John became “Sock Buddies” with President George H.W. Bush. Or you may know them...

Kindra Hall is the Chief Storytelling Officer of SUCCESS Magazine. She is also a best-selling author and Her book, Stories that Stick debuted at #2 on the Wall Street Journal Bestseller List. Her second book, Choose Your Story, Change Your Life: Silence Your Inner Critic and Rewrite Your Life from the Inside Out, releases in January of 2022. Pre Order Now: https://amzn.to/3mjJQmm 00:38 What is one...

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. Please fill out this survey: https://forms.gle/7ig267wFeyoLU2Xg7 Free Ebook *** ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn *** LISTENER SUPPORT Support this show through Buy Me A Coffee *** BOOK RECOMMENDATIONS: Learn about al...

Dee Ann Turner is a 33-year veteran of Chick-fil-A, Inc, and was selected as the company’s first female officer in 2001 and served as the Vice President, Talent and Vice President, Sustainability. During her long career, she worked closely with Chick-fil-A’s founder, S. Truett Cathy, and other key leaders as an architect of their organizational culture. Today, she leads her own organization, Dee A...

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. Please fill out this survey: https://forms.gle/7ig267wFeyoLU2Xg7 Free Ebook *** ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn *** LISTENER SUPPORT Support this show through Buy Me A Coffee *** BOOK RECOMMENDATIONS: Learn about al...

0:00 Introduction 01:57 What does Client Experience mean to you and why is it important? 03:50 Being Client First, your goal is to Deliver Radical Personal Service, which is awesome, but how 05:05 Do you also deliver an internal client experience? 08:49 One of the things we talked about prior was for your team to discover your best self. What is that important? 11:30 What is Grow, Prosper, Serve a...

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. Please fill out this survey: https://forms.gle/7ig267wFeyoLU2Xg7 Free Ebook *** ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn *** LISTENER SUPPORT Support this show through Buy Me A Coffee *** BOOK RECOMMENDATIONS: Learn about al...

Joe DeLoss is a social entrepreneur focused on building transformational brands for transformational people. He’s spent the last decade building businesses and providing meaningful employment opportunities for men and women who’ve faced significant adversity in their lives. Joe believes everyone deserves a fair chance to build a new story for themselves. His most recent success, Hot Chicken Takeov...

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. Please fill out this survey: https://forms.gle/7ig267wFeyoLU2Xg7 Free Ebook *** ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn *** LISTENER SUPPORT Support this show through Buy Me A Coffee *** BOOK RECOMMENDATIONS: Learn about al...

Dan Gingiss is a customer experience speaker and coach with a 20-year corporate background at companies like McDonald’s, Discover, and Humana. He is an author, keynote speaker and podcast host, and most recently has a new book out called the experience maker. 1:40 Where Dan would eat for his last meal in Chicago 2:39 What is the most common response to a positive experience? 4:26 You mentioned in...

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. Please fill out this survey: https://forms.gle/7ig267wFeyoLU2Xg7 Free Ebook *** ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn *** LISTENER SUPPORT Support this show through Buy Me A Coffee *** BOOK RECOMMENDATIONS: Learn about al...

Nancy Flowers is the Vice President of Insights & Loyalty at Hagerty. She is a Loyalty Strategist, Client Experience & VOC Expert, Marketing Professional, and Champion of Change. 00:32 Introduction 02:10 Hagerty Insurance is an Automotive Lifestyle Brand. What does that mean? 10:16 VP of Insights and Loyalty – tell me what you are responsible for at Hagerty? 12:18 Loyalty- how do you defin...

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. Please fill out this survey: https://forms.gle/7ig267wFeyoLU2Xg7 Free Ebook *** ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn *** LISTENER SUPPORT Support this show through Buy Me A Coffee *** BOOK RECOMMENDATIONS: Learn about al...

Shep answers the questions to : - Is there a strategy that can set your company up for success, no matter what curveballs the world may throw your way? - How do you expand a relationship with a customer so that it's strong enough to sustain multiple renewals of trust? - When should we start working on getting the customer to come back - to renew their service or "subscription"? - What can we learn...

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. Please fill out this survey: https://forms.gle/7ig267wFeyoLU2Xg7 Free Ebook *** ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn *** LISTENER SUPPORT Support this show through Buy Me A Coffee *** BOOK RECOMMENDATIONS: Learn about al...

Nick talks about what made him want to start this podcast, what he learned as a podcaster, why he still commits time to create a CX podcast, and what's next?!

Jim talks about: - How to define Company Culture - How to AMP up, maintain or even revolutionize company culture - The best way to find and retain top talent The person who influenced Jim the most in the past year: Radical Leap by Steve Farber: https://amzn.to/3l5jUcF His note to all CX professionals: “Read the guest, seize the moment, personalize the experience to rock their world.” Transcript: h...

Laura talks about: - How do you define success? - Does success = happiness? - Her thoughts on “fake it till you make it”? The person who influenced Laura the most in the past year: Kara Goldin, Founder and CEO - Hint Inc. Her note to all CX professionals: “Find your why, and relate it to the customer's why.” Transcript: https://press1fornick.com/laura-gassner-otting *** ABOUT NICK GLIMSDAHL Subscr...

Tim talks about: - How Culture is built - Why it’s so important - E+R=0 The book that has influenced Tim the most in the past year: Abolition of Man: CS Lewis - https://amzn.to/2W0uMja His note to all CX professionals: “At the top, it would say E+R=O. Today, I get to work with purpose, serve people, solve problems, and bring energy. Man, I love my job” Transcript: https://press1fornick.com/tim-kig...

Kyle talks about: - How creating 1,000 videos a year improved the Customer Experience - Why this removed the unknowns and what-ifs - Why it’s important to disrupt the flow of information when educating customers The book that has influenced Kyle the most in the past year: It's Not Always Depression: Working the Change Triangle to Listen to the Body, Discover Core Emotions, and Connect to Your Auth...

Fro talks about: Explains how Dental Insurance was broken How Beam Dental reduced effort to create a better Member Experience The importance of culture and core values

Joey talks about: - Why do companies lose customers - The cost of losing a customer - Why companies don't spend more time, money, or energy trying to retain customers. The person who has influenced Joey the most in the past year: · Dan Gingiss: Co-Host of the Experience This! Podcast. His note to all CX professionals: “Lead with empathy, then give them some more empathy, then solve the problem.” T...