Press 1 For Nick

Why Should you Create a Culture of Innovation - Brandon Rhoten Brandon Rhoten is a change agent. He is the Chief Marketing Officer best known for building Wendy's digital/social, helping achieve an epic turnaround. Successful track record of delivering sustained growth through enterprise-wide transformation initiatives. He also spent time at Papa John's International and Potbelly Sandwich Work as...

[Replay] The Importance of CX to the Business - John DiJulius - President - The Dijulius Group [Customer Service] Welcome to another throwback episode! I hope you enjoy it! ABOUT NICK GLIMSDAHL Subscribe to my bi-weekly newsletter Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Purchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive Guide Apparel: https://www.te...

Neil Hoyne - Chief Measurement Strategist at Google, Author of Converted: The Data-Driven Way to Win Customers' Hearts [Data] What is the difference between behavioral attributes and personas? Is human behavior predictable? Why should you embrace irrationality when interacting with customers? What's the difference between conducting a good conversation and building relationships? What makes Custom...

How to Influence People - Brian Ahearn - Chief Influence Officer at Influence PEOPLE [Buy-in] Welcome to another throwback episode! I hope you enjoy it! ABOUT NICK GLIMSDAHL Subscribe to my bi-weekly newsletter Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Purchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive Guide Apparel: https://www.teepublic.com/user/pre...

Ryan Hawk - Host of The Learning Leader Show, Author: The Pursuit Of Excellence [Success] What does trust mean to you? How does listening build trust? What does it mean to listen with your eyes? What is the difference between success and excellence? How should my listeners pursue excellence? How do you feel when people say "Follow your passion"? What should we do instead? What makes mindset import...

Chris Vetrano - Head of Partner & Customer Engagement | Bikes, Scooters & Transit at Lyft [Customer Engagement] Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Support this show through Buy Me A Coffee BOOK...

Sasha Gainullin - CEO at battleface [Customer Expectations] In the spring of 1999 for 4 months, you were a Customer Service Representative. What did you learn and what have you taken with you over the next 23 years? How is CS the essence of battleface? Once you stop listening to the customer, then you can't stop innovating. What does it mean to have a battleface? I read a Forbes article where you...

Jamie Eubanks - CEO at Magical Vacation Planner [Grit] Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Support this show through Buy Me A Coffee BOOK RECOMMENDATIONS: Learn about all the guests book recommendations...

Kerry Bodine - Author, speaker, and customer experience thought leader. CEO of Bodine & Co. [Customer Experience] Kerry Bodine is the co-author of Outside In and a globally recognized customer experience expert. She founded Bodine & Co. in 2014 on the belief that unified and profitable customer experiences must be built from within — and that requires new ways of working and thinking. :41....

Annette Franz, author of Built To Win [Culture] Annette has 30 years of experience (both client-side and vendor side) helping companies understand their employees and customers, identifying what drives retention, satisfaction, engagement, and the overall experience, and designing customer experience strategies to deliver a better experience for all constituents. Annette was named one of “The 100 M...

Jeremy Burek - Vice President of Customer Enablement at EagleView [Customer Service] How has Custome Service evolved since you started? What role does the human experience play in Customer Service? What does AI mean to you? How can AI and Humans Co-Exist in Customer Service? What are some ways companies use AI at the wrong time? How is the AI vendor broken today? Let's talk about the foundational...

[Replay] Scott McKain - Author, ICONIC, and Hall of Fame Speaker [Customer Service] Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Support this show through Buy Me A Coffee BOOK RECOMMENDATIONS: Learn about all th...

John O'Leary - Two-Time National Bestselling Author | Coach | Live Inspired Podcast Host [Perseverence] John is an inspirational speaker teaching, 50,000+ people each year around the world and via virtual experiences how to live inspired. John is the host of the Live Inspired Podcast with more than 1.2 million downloads and amazing guests each week like Brené Brown, Dave Ramsey, Joe Buck, Ozzie Sm...

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Support this show through Buy Me A Coffee BOOK RECOMMENDATIONS: Learn about all the guests book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU...

Jon Picoult - Customer Experience Expert | Author of "From Impressed To Obsessed" [Customer Experience] He is the founder of Watermark Consulting and a leading expert in customer and employee experience. He has advised C-Suite leaders at some of the world’s foremost brands, helping companies capitalize on the power of loyalty – both in the marketplace and in the workplace. Today, Jon joins us to t...

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Support this show through Buy Me A Coffee BOOK RECOMMENDATIONS: Learn about all the guests book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU...

We're Doing CX Wrong... And How To Get It Right, author Nick Zeisler [Customer Experience] How are we doing CX Wrong? What resources do you have to see if you're doing CX wrong? What are your thoughts on chasing ROI? What does Culture have to do with CX? If you have 60 seconds in front of a CEO, what would you say? ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me o...

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. Lee talks about his time as a professional hockey player talks about the importance of experiences, and how UWM uses technology to be the fastest, easiest and cheapest. ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn LISTENER SUPPO...

Julian Treasure - Founder at The Sound Agency, five-time TED speaker, author of How to be Heard and Sound Business [Listening] 1:40 It didn’t do quite as well as your TED Talks, but still quite impressive. 150 Why do we take hearing for granted?” 4:08 How can my listeners hear better? 7:10 Why are you giving me so much attention! Is about increasing your consciousness? 7:45 Another crucial topic y...

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Support this show through Buy Me A Coffee BOOK RECOMMENDATIONS: Learn about all the guests book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU...

Eryc Eyl - Humancentric keynote speaker, author, and business philosopher [Contact Center] What is the perception of the Contact Center today? What is wrong with that perception? Why is it a challenge to hire and retain talent? How can companies retain their talent? How do we motivate people when they are from home? Is there a disconnect between what companies what from their agents and what they'...

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. *** ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn *** LISTENER SUPPORT Support this show through Buy Me A Coffee *** BOOK RECOMMENDATIONS: Learn about all the guests book recommendations here: https://press1fornick.com/books/ BRO...

Tom DeWitt - Director - CXM@MSU at Michigan State University, President - CX of M - Michigan's Association of Customer Experience Professionals [Education] CXM@MSU: Conferences, Companies, Action Teams, Roundtables, Mentorship What is the role of the collaborative? What does the Master's Degree entail? What is the goal for enrollment? Who do you believe might be a good fit? *** ABOUT NICK GLIMSDAH...

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. *** ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn *** LISTENER SUPPORT Support this show through Buy Me A Coffee *** BOOK RECOMMENDATIONS: Learn about all the guests book recommendations here: https://press1fornick.com/books/ BRO...

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. *** ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn *** LISTENER SUPPORT Support this show through Buy Me A Coffee *** BOOK RECOMMENDATIONS: Learn about all the guests book recommendations here: https://press1fornick.com/books/ BRO...