Practice Partners Podcast

Send us your enquiry or question directly! In this episode of our Practice Management Podcast, we dive into practical strategies for managing patient complaints with professionalism, empathy, and clarity. Learn how to turn feedback into opportunities for growth and strengthen trust in your practice. 💬 Because every complaint is a chance to improve. Support the show We would love for you to share...

Send us your enquiry or question directly! Is your appointment book constantly full, yet patients are still struggling to get in?  In this episode, we take a deep dive into how to improve access within your appointment system, with flow and easy access to fill up your appointment books! Support the show We would love for you to share your thoughts, questions, and stories to: info@practicepartners....

Send us your enquiry or question directly! In this Episode of Practice Partners we discuss the impact of Outsourced vs In House Reception, where we explore the pros, cons, and patient care impact of each approach.  ✅Pros and cons of in-house vs. outsourced reception models ✅Cost analysis and return on investment ✅Staff training, consistency, and accountability Support the show We would love for...

Send us your enquiry or question directly! Data overload is real—but are you looking at the numbers that actually drive your practice forward? 📈🖥️ In this episode of the Practice Partners Podcast, we dive into practice dashboards and the key metrics every manager should have on their radar—every single day.  ✅ What a good practice dashboard looks like  ✅ The most important daily data points acr...

Send us your enquiry or question directly! If you're not looking ahead, you're possibly falling behind. 📊🔮 In this episode of the Practice Partners Podcast, we dive into the power of financial forecasting and how it can completely transform the way you manage and grow your clinic.  ✅ Why knowing your numbers is critical for decision-making  ✅ How documenting a financial forecast incr...

Send us your enquiry or question directly! Stepping into leadership is hard — especially when you’re leading your mates. In this episode of the Practice Partners Podcast, we unpack the tricky transition from peer to leader, including:  ✅ Setting healthy boundaries without losing respect  ✅ How to communicate with fairness and authority  ✅ Dealing with pushback, tension, and “you’ve changed” ene...

Send us your enquiry or question directly! Accreditation: We all dread it — but are you actually ready for it?  In this episode of the Practice Partners Podcast, we dive into:  ✅ How to prepare your clinic for accreditation  ✅ The habits that help you maintain standards year-round  ✅ Common pitfalls and how to avoid last-minute panic  ✅ A look at the proposed changes coming down the pipeline I...

Send us your enquiry or question directly! Chronic Care, Changed – What the new framework may mean for your practice The way we manage chronic conditions is evolving—and your workflows need to keep up. In this episode of the Practice Partners Podcast, we explore the updated Chronic Disease Management (CDM) framework, including:  ✅ Key changes to chronic condition management plans  ✅ The push for...

Send us your enquiry or question directly! Work-life balance — everyone wants it, but does it actually exist in healthcare? 💼 In this fun but serious episode of the Practice Partners Podcast, we unpack:  ✅ Why "balance" might be the wrong word entirely  ✅ How to manage boundaries, burnout, and brain space  ✅ Strategies to stay grounded, focused, and recharged  ✅ The realities of lea...

Send us your enquiry or question directly! How many receptionists do you really need? Spoiler: There’s no magic number. 🔢📋 In this episode of the Practice Partners Podcast, we challenge the idea that front desk staffing should be based on fixed ratios. Instead, we explore what actually drives effective rostering, including:  ✅ Why reception-to-doctor ratios don't work in isolation  ✅ The...

Send us your enquiry or question directly! Running a practice is expensive—but blowing the budget doesn’t have to be the norm. 💸📉 In this episode of the Practice Partners Podcast, we’re talking all things budgeting and cost control, including:  ✅ How to know your numbers and what they actually mean  ✅ Smart strategies to cut costs without impacting care  ✅ Why every dollar spent should have p...

Send us your enquiry or question directly! Assigning Medicare benefits isn’t just paperwork — it’s a legal requirement and a critical step in keeping your billing compliant and your payments flowing 💼 In this episode of the Practice Partners Podcast, we break down:  ✅ What “assigning benefits” actually means and why it matters  ✅ Legal obligations for practices and practitioners  ✅ How to prop...

Send us your enquiry or question directly! A smooth clinic starts at the treatment room — but are your nurses truly across the processes that keep everything moving? 🏥 In this episode of the Practice Partners Podcast, we dive into the importance of accountability at the nurse’s station, covering:  ✅ Ensuring your team owns treatment room processes and procedures  ✅ Stock management: no more las...

Send us your enquiry or question directly! Let’s be honest — there are questions we all wish we could ask in interviews to avoid hiring drama, gossip, or a walking HR case. In this episode of the Practice Partners Podcast, we’re saying what everyone’s thinking. We cover:  ✅ The red flags that never show up on a resume  ✅ The brutally honest (and wildly inappropriate) questions we wish we could a...

Send us your enquiry or question directly! In this episode of the Practice Partners Podcast , we break down the latest updates to Medicare’s bulk billing incentives and explore how these changes could impact your clinic’s operations, finances, and patient care. We cover: Implications to the operation of a private billing practice. The upcoming expansion of bulk billing incentives to all Medicare-e...

Send us your enquiry or question directly! Everyone wants to move up — but how do you actually earn a promotion?  Hint: It’s not just about chasing dollars... 💡📈 In this episode of the Practice Partners Podcast, we break down:  ✅ The sponge mentality — why absorbing knowledge sets you apart  ✅ How to show eagerness for growth and dedication  ✅ The difference between adding value vs expecting...

Send us your enquiry or question directly! Struggling to recruit and retain GPs? You’re not alone.  With increasing demand and a somewhat shrinking workforce, finding the right doctor for your practice is so important - do they align to your business's values. In this episode of the Practice Partners Podcast, we break down:  ✅ The biggest challenges in GP recruitment today - more to come on...

Send us your enquiry or question directly! Feeling overwhelmed in the fast-paced world of healthcare? Sometimes, the best way forward is to go back to basics. In this episode of the Practice Partners Podcast, we share our simple but powerful approach to:  ✅ Calming the chaos in a dynamic practice environment  ✅ Stripping things back to what truly matters at the time  ✅ Creating clarity and focu...

Send us your enquiry or question directly! We’ve all seen it — owners return from a conference (or holidays..) buzzing with ideas, but when it’s time to implement? Crickets. 🤷‍♂️ In this episode of the Practice Partners Podcast, we tackle:  ✅ Turning big ideas into clear, actionable steps  ✅ Avoiding overwhelm and execution paralysis  ✅ Filtering the noise — what’s actually worth implementing?...

Send us your enquiry or question directly! Medicare is proposing changes changing — so what does that mean for patient consultations and billing, GP retention, and the rising costs of running a practice? In this episode of the Practice Partners Podcast, we break down:  ✅ The latest proposed Medicare changes and what they really mean  ✅ Bulk billing data and national averages – where does your pr...

Send us your enquiry or question directly! 🚀 We Hit 1000 Downloads!  Our podcast just hit 1,000 downloads, and we’re celebrating in a big way! To say thank you, we’re giving away 2 hours of complimentary consulting to one lucky practice. Want to win? Head to our Resources page and submit your entry.  In 100 words or less, tell us why we should choose your practice—bonus points for a funny story! ...

Send us your enquiry or question directly! Thinking about transitioning your practice from bulk billing to mixed billing? You're not alone—many clinics are making the change, but how do you do it effectively? 💰🏥 In this episode of the Practice Partners Podcast, we cover:  ✅ Steps to implement a mixed billing model without losing patients  ✅ What to expect from patients and how to communic...

Send us your enquiry or question directly! Bringing a new doctor into your practice is more than just handing them a contract and showing them their room — it’s about setting them up for success from day one. ✨ In this episode of the Practice Partners Podcast, we break down:  ✅ The essential steps in a smooth doctor orientation  ✅ How to create a structured onboarding process that works  ✅ Set...

Send us your enquiry or question directly! Nurses are the backbone of any clinic, but are they being utilised to their full potential? 🏥💉 In this episode of the Practice Partners Podcast, we dive into how to structure the role of practice nurses to ensure optimum efficiency and better patient outcomes.  ✅ Defining clear roles and responsibilities for nurses  ✅ Balancing clinical work, admin ta...

Send us your enquiry or question directly! Test results – they’re a core part of healthcare, but how should they be managed? 📊 In this episode of the Practice Partners Podcast, we dive into the results process from all angles, ensuring efficient and effective action for all results at your practice!   ✅ How doctors handle incoming results and prioritise follow-ups  ✅ What patients expect and ho...