Practice Partners Podcast

Send us your enquiry or question directly! In this episode, we dive into one of the most common — and most destructive — challenges in business and healthcare leadership: ego. Whether you’re an owner, manager, team leader or emerging leader, ego can quietly creep into decisions, conversations, and culture… often without us noticing. And when it does, it derails trust, blocks growth, and creates an...

Send us your enquiry or question directly! In this episode, Ami continues the conversation with Jeff Hawkes from Your IT Desk, diving deeper into the Australian Cyber Security Centre’s Essential Eight and what it means for general practice and healthcare businesses. In this follow-up episode, the focus shifts to the next set of Essential Eight controls, unpacking how they apply in real-world pract...

Send us your enquiry or question directly! In this episode, Ami Assigal is joined by Jeff Hawkes to unpack the realities of IT compliance and cyber risk in general practice. With technology playing a critical role in healthcare, this episode focuses on three components of the Australian Cyber Security Centre’s Essential Eight, explaining what they mean in practice and why they matter for complianc...

Send us your enquiry or question directly! Delegation is supposed to create capacity… but sometimes it does the exact opposite. In this episode, Ami & Zac unpack the subtle (and not-so-subtle) ways leaders accidentally dump-truck tasks onto their team - overwhelming the system, stretching capacity, and damaging culture without even realising it. We explore:  • The difference between true deleg...

Send us your enquiry or question directly! 💬 A little recognition goes a long way!  For Episode 60 of the Practice Partners Podcast, Ami & Zac dive into a close debate about the power of praise & recognition — how acknowledging & celebrating your team’s efforts can either decrease or boost morale, motivation, and workplace culture.  Support the show We would love for you to share your...

Send us your enquiry or question directly! 🌟 We’re back with Episode #59 of the Practice Partners Podcast — diving into the topic of seasoned staff promotion and what it really means for your practice. In this episode, Ami and Zac explore how to recognise long-term team members, when and how to promote from within, and the impact it has on staff culture, retention, and patient care. Support the s...

Send us your enquiry or question directly! In Episode #58, Ami and Zac dive into a real-life question on managing up — navigating tricky dynamics between practice managers and owners. They share practical tips on communication, setting boundaries, and influencing leadership with confidence and professionalism. A must-listen for anyone looking to strengthen relationships and teamwork within their p...

Send us your enquiry or question directly! 👩‍⚕️ Episode #57 of the Practice Partners Podcast is here — and we’re diving into how to prepare for a new GP joining your clinic. From onboarding checklists and compliance essentials to setting expectations and creating a smooth first week, Ami and Zac share their tried-and-tested approach to setting new doctors (and your team) up for success. For more...

Send us your enquiry or question directly! Part 2 of our chat with Chris Smeed, the CEO & Founder of Cubiko is here — and it’s packed with game-changing insights! 🚀 In this episode, we dive deeper into how practice leaders can harness data to improve efficiency, boost profitability, and build a culture of continuous improvement. If you’re looking to elevate your practice operations, this two-...

Send us your enquiry or question directly! We’re joined by the brilliant Chris Smeed, the CEO & Founder of Cubiko to talk all things data and how it can transform the way you run your clinic. 📊 From understanding key metrics to improving team performance, Chris shares practical insights on using data to drive smarter business decisions in general practice. Tune in to Part 1 of this two-part s...

Send us your enquiry or question directly! From adjusted item descriptors, removal of Mental Health Consultation and Review items, to structural updates and unexpected curveballs with the BBPIP — the 1st of November has brought another round of MBS changes that every GP practice needs to understand. In this episode, Ami and Zac break down what’s changing, what it means for your practice, and how t...

Send us your enquiry or question directly! 🎙️Episode #54 of the Practice Partners Podcast we discuss all things about how to prepare your practice for the end of year. From managing compliance and finances to reviewing performance and planning for the holiday period, this episode covers everything you need to finish the year strong and set your clinic up for success in the new year. It’s the perfe...

Send us your enquiry or question directly! ✨ It’s the little things that make the biggest difference. In Episode 53 of the Practice Partners Podcast, we explore why attention to detail matters in every part of your practice — from patient care to administration. Michael McQueen LinkedIn: https://www.linkedin.com/in/michaelmcqueen1/ Support the show We would love for you to share your thoughts, qu...

Send us your enquiry or question directly! 📞Your reception team is the “front cover” of your clinic — the first impression every patient sees! In Episode 52 of the Practice Partners Podcast, we dive into why your front desk team plays such a vital role in shaping patient experience and practice success.  Support the show We would love for you to share your thoughts, questions, and stories to: inf...

Send us your enquiry or question directly! 🎙️We’re back with Part 2 of our Special Guest Episode with Darren Compton, Founder of DXC Medical Recruitment. In this second part, we continue the conversation on GP recruitment, tackling workforce challenges and sharing even more industry insights. This episode is packed with practical takeaways you won’t want to miss! Darren Compton: https://www.linked...

Send us your enquiry or question directly! 🎉 We’re celebrating Episode #50 of the Practice Partners Podcast with a very special guest — Darren Compton, Founder of DXC Medical Recruitment. In this milestone episode, we dive deep into GP recruitment, workforce challenges, and industry insights in the first part of our 2-Part series. We walked away with so many valuable takeaways — and we know you w...

Send us your enquiry or question directly! 🎙️ Running a smooth GP clinic isn’t just about patient care—it’s about the systems behind the scenes too.  In this episode, we dive into the often-overlooked stock take process and how reviewing it can save your practice time, money, and unnecessary stress. Tune in and learn how small improvements in stock management can make a big impact on your clinic’s...

Send us your enquiry or question directly! 💡 Did you know how you end your meeting can make or break its impact?  In this week’s episode, we share how to close meetings effectively—and why it leads to better accountability, stronger teamwork, and more efficient practices. 🎧 Tune in now and start ending your meetings with purpose! Support the show We would love for you to share your thoughts, que...

Send us your enquiry or question directly! 🖥️ Are multiple IT systems streamlining your GP clinic—or slowing you down?  🎙️ In this episode, we dive into the hidden costs of juggling too many platforms, and if the systems at your clinic are being used to their full potential! Support the show We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au Find...

Send us your enquiry or question directly! Running a GP clinic isn’t just about caring for patients—it’s about building a sustainable business.  🎧 In this episode, we explore why your practice needs to operate like a business, not a charity, and how to strike the perfect balance between quality care and financial health.  Support the show We would love for you to share your thoughts, questions, a...

Send us your enquiry or question directly! 🦴Your team is the backbone of your practice. When performance slips, patient care does too...  Ami and Zac explore the ripple effects of underperformance within clinical and administrative teams, why it matters more than many realise, and how practice leaders can identify, address, and prevent these issues before they compromise care. 🎧Tune in as we unp...

Send us your enquiry or question directly! In this episode, we explore practical strategies for increasing your clinic’s fees! 😷Learn how to communicate changes effectively, align fees with value, and strengthen your clinic’s financial health.  🎙️Whether you’re a practice owner, manager, or GP, this episode will help you balance business needs with patient care.  Support the show We would love fo...

Send us your enquiry or question directly! In this 2 Part Episode of the Practice Partners Podcast, Ami & Zac chat with Dr Dan Wijeratne about everything MyGPMPtool.  We loved having Dr Dan join us on the Podcast to share his knowledge and thoughts! For more information on MyGPMPtool visit www.mygpmptool.com.au or email contact@mygpmptool.com.au Support the show We would love for you to share...

Send us your enquiry or question directly! In this 2 Part Episode of the Practice Partners Podcast, Ami & Zac chat with Dr Dan Wijeratne about everything MyGPMPtool.  We loved having Dr Dan join us on the Podcast to share his knowledge and thoughts! For more information on MyGPMPtool visit www.mygpmptool.com.au or email contact@mygpmptool.com.au Support the show We would love for you to share...

Send us your enquiry or question directly! In this episode, we dive into the importance of staff appraisals—how to structure them, what to cover, and how they can drive performance, engagement, and growth in your practice. Support the show We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au Find any resources discussed in this podcast, and all of o...