Potty Talk - The Podcast for Plumbing Business Owners

How do you level up and avoid being stagnant?  In part four of the five-part series, "Living an Intentional Life", Richard and Laura share three keys to a life of growth. (09:28) Keep Moving Forward (14:30) Leaders are Readers (28:29) Surround Yourself with Successful People (37:28) Richard's Call to Action → Grab my FREE Million Dollar Plumber Blueprint learn how to build a secure and profit...

In this episode we share how we have been intentional about keeping the romance in our relationship after almost 30 years of business, life, and kids and why that’s important to the success of our business. Timestamps:  5:48 You have to be intentional in life   6:33 A happy marriage is critical to the success of your business  8:27 Honor each other  17:23 Almost every plumbing...

In this episode we show you how to live the life of your dreams. You can achieve your business goals by being intentional, by living an intentional life. We share our daily routine and how setting a course for your life can get you where you want to go. Being Intentional leads to the life you desire (2:30) How to achieve goals and get to your destination (11:19) Writing it down and speaking it out...

People judge a book by it's cover and it's never more true than for your plumbing technicians.  In this edition of Potty Talk LIVE, Richard and Laura talk about one of the easiest ways to increase your value and make you stand out among your competition. Thanks for catching Potty Talk LIVE, THE show for plumbing business owners.  I'm Richard Behney, The Million Dollar Plumber and I teach...

Turn that request for a price quote into a valuable customer experience. In this episode we answer the question “should I quote prices over the phone” with a resounding No! Read on to understand why it’s not professional, how to focus on value, and why the person asking may not be your ideal customer. Timestamps: 12:51 Never ever give pricing over the phone. Number one: It's not professional. 17:4...

In this edition of 🔥 Potty Talk LIVE 🔥 Richard challenges you to re-think your plumbing business brand and explains why good business branding is important. (10:29) There are things you gotta know before you even get to brand, but branding can be one of those things that should be right up front. (11:37) Branding differentiates you from everyone else. (18:34) Good branding elevates you. (23:15)...

Richard often says, “It ain’t about the plumbing,” but what does that mean? A successful plumbing business is built on 3 key things: the right purpose, the right people and the right processes. In this episode we share how to make these a part of your plumbing business to increase your profitability and achieve lasting success. (5:19) 95% of all plumbing businesses fail. And a lot of the rest just...

In part four of a four-part series, "Million Dollar Plumber Mindset", Richard and Laura share how to create more time to work ON your business instead of IN your business.  Your time is valuable for business success. Learn how you can save time, create jobs, and build a successful business with the freedom lifestyle. 😎  Timestamps: (10:54) We've been conditioned to have a scarcity minds...

In part three of a four-part series, 😎"MDP Mindset",😎 Richard and Laura share how going from a scarcity mindset to an abundance💥 mindset 💥 will dramatically change your plumbing business and your life.🤯   To watch my other full-length videos, read my articles, or get access to a free Million dollar Plumbing Blueprint, visit https://www.themilliondollarplumber.com.  Thanks for catchi...

In part two of a four-part series, "MDP Mindset", Richard and Laura show why the people you hang out with could actually be sabotaging the success of your plumbing business and what you can do to avoid that pitfall.   👇See timestamps in comments. 👇   To watch my other full-length videos, read my articles, or get access to a free Million dollar Plumbing Blueprint, visit https://www.them...

In part one of a four-part series, "MDP Mindset," Richard and Laura share how to go from thinking like a plumber to becoming a CEO of your plumbing business, and why it is vital to the success of your business that you make that mind shift. Timestamps 10:08 Let’s talk about the Million Dollar Plumber mindset. 11:22 When you meet someone for the first time and they ask, “What you do for a living?,”...

There are three reasons for firing a plumbing tech. Fire, as soon as you find out their technical skills are  below average. Fire if you have character issues. Fire if they refuse to follow your rules. Don’t make the same mistakes we made by holding on to guys too long. Fire quickly. (6:24) I've fired hundreds, more than I wanted to. The first time I had to fire one of my guys, I was up all n...

The best way to retain good plumbing technicians is by paying well. And the best incentive pay type is piece rate pay. With piece rate, you determine the amount of time and money a job is worth. You charge the customer for that amount of time, and you pay the technician for that amount of time. You create more time, your techs are paid for more hours, your business sells more, and your customers a...

Richard shares one of the biggest mistakes he made with his plumbing business. It was a bitter cold February with lots of plumbing emergency calls. It was a record high for service calls -- but a record low for profits. Timestamps (9:30) One of the biggest mistakes I made as a plumbing business owner was in a bitter cold February.\ (13:17) Don't do any frozen pipe call for less than $500. (13:53)...

You've hired a plumber for your plumbing business. Great! Now what? 🧐 In this Potty Talk LIVE episode Richard talks about how to train your new plumber for success.💥 Timestamps: (16:50) When a new plumber starts on Monday, he should be in the truck, on his own, Friday. (18:20) Plumber training ain’t about plumbing. (20:50) You should train on the processes and procedures of your business, your e...

Can't seem to recruit good plumbers?  It’s not about plumbing, it's about character. Character matters most! In this episode of Potty Talk LIVE, Richard goes over the recruitment process for how to attract and hire quality plumbers for your plumbing business. Timestamps: (9:36) It ain’t about plumbing. It’s a waste of time to run these guys through a whole plumbing test and ask them all these...

Should you charge a fee for making service calls? Richard and Laura discuss the importance of knowing your value; and charging for it. It will help qualify the right customer. Value your time and help keep your business succeeding.   To watch my other full-length videos, read my articles, or get access to a free Million dollar Plumbing Blueprint, visit https://www.themilliondollarplumber.com....

Is it better to buy a new plumbing truck or a used truck for your plumbing business? In this edition of Potty Talk LIVE, Richard goes over the pros and cons of both and how the right decision can add value to your business, save time and money, and attract new plumbers to grow your business. Timestamps: [4:21] Richard's first truck cost him a lot of money ... because it was a piece of crap [11:05]...

There are three clear reasons to hire a Customer Service Rep 🧐. If you're missing calls, if you're pre-qualifying calls, and if you have a plumbing business . It’s so important that when we’re coaching plumbing business owners, we almost insist that they hire a CSR before they hire another plumber. If you want to grow your plumbing business, you need to hire a CSR. 💥 (7:05) The right time to hir...

Do you want your plumbing business in the same spot it is right now this time next year? Or, do you want to level up? The Million Dollar Plumber gives specific tips to level up your pluming business year after year. 💥 Timestamps: (8:32) Each new year is a year of opportunity for your business. If you’re breathing, you have opportunity. (09:36) We all look back at our past year. But don’t do what...

Richard Behney, The Million Dollar Plumber and The Lovely Laura share the good, bad, and the ugly (and even the embarrassing) of their incredible business success. They started their plumbing business as a one-truck blunder and grew it to a multi-truck, multi-million dollar plumbing brand.🏆 Timestamps: (6:27) Richard realizes he wants freedom and is tired of making money for someone else (9:39) R...

Are you confused on the best method to charge the customers of your plumbing business? You’re a professional plumber. Skip the excuses, get clear on your honest hourly rate, and learn why flat rate pricing is the best method. 🏆 Timestamps: (15:08) Skip the excuses! There’s a saying: You can make money or make excuses, but you can’t make both. (20:29) Know your true hourly rate. You need to charge...

If you are considering working with your spouse, especially if you started a plumbing business and really want your wife to come on board, this is the show. We're talking about the power of the Plumbing Power Couple (PPC) with Lindsay Ramsey, co-owner of Inception Plumbing in Kansas City, Missouri. She shares why she decided to join her husband full-time and why it has been successful. 💪 Timestam...

How can you make more money in your plumbing business? No more one step up and two steps back. Or the harder your work, the less you make. I share three easy things you can do to put more money in the bank. And you can start doing these things today.💸  Timestamps: (2:07) It costs money to be in business, so you need the right amount coming in to make a profit. (8:32) Stick to residential ser...

Always. Be. Recruiting! 👏 In this edition of Potty Talk LIVE, Richard is joined by one of the Pros at ApplicantPro, Jessica Giambrone 💪💪where they discuss why you should always be recruiting for your plumbing business! Timestamps: [11:55] It's harder to get applicants in the skills trade industry. [15:00] Hire on character, not skill. Assessment testing with ApplicantPro can help. [18:01] The b...