Postal Hub podcast

Out-of-home (OOH) delivery is a crucial part of preparations for peak and for building a smarter last mile. In this replay of this DPDgroup / Last Mile Prophets webinar, Yves Delmas, COO Europe of DPDgroup, joins Marek Różycki and me to discuss: Statistics on parcel growth during the pandemic Changes in consumer purchasing habits What's driving growth in OOH delivery Environmental benefits of OOH...

Sharick Mirza , CEO at Assurety Consulting , and Rex Bull, CMO at Assurety Consulting , join me to talk about using data to improve the customer experience in delivery and reverse logistics: Case study of how data improved the customer experience for a medical devices company's reverse logistics services Matching delivery data to customer communications Using the data to find optimum delivery time...

Peter Somers, CEO at Emirates Post, joins me to discuss digital transformation and e-commerce: Impacts of the pandemic on Emirates Post How Emirates Post now acts like a private company Future of letter delivery - including volumes and delivery to PO Boxes Last mile revenue growth - B2B and B2C Delivery partnership with Amazon Amazon's local presence in the UAE - and its own delivery network New e...

James Atkinson, Sustainability Programme Manager at DPD Ireland, joins me to discuss: The "free pass" the world gave the delivery sector on emissions during the pandemic Sustainability being about people, planet and profit DPD Ireland's electric delivery vehicle fleet Key developments in electric vans leading to wider adoption in the delivery sector Charging infrastructure for electric delivery ve...

Dean Maciuba , Managing Partner Last Mile Experts North America , joins me to talk about last mile delivery contractor models, including: How FedEx's acquisition of RPS started FedEx Ground's contractor model Low-cost shipment models and e-commerce growth Plans to merge FedEx Ground and Express - contractors or employees? Amazon Delivery Service Partner (DSP) model Key differences between Amazon D...

Abdulla Mohammed Alashram, Group CEO of the Emirates Post Group Company, joins me to discuss postal transformation and the future for Emirates Post: What got the Emirates Post Group Company started on the road to transformation Creating a future-focused operational model Aspects of Emirates Post that are being transformed Three main business units: retail (post offices), parcels and express, and i...

Retail and e-commerce consultant Richard Umbers (former CEO Star Track, Executive General Manager Parcel & Express Services at Australia Post) joins me to discuss: The rise of e-commerce and the importance of last mile distribution What COVID changes in e-commerce, including online grocery How e-commerce went from discretionary spend to spending on necessities Impact of pandemic on capacity (inclu...

Sharick Mirza , CEO at Assurety Consulting , and Rex Bull, CMO at Assurety Consulting , join me to talk about the digital mailbox: Assurety's history with the US Postal Service's Informed Delivery What Informed Delivery is for consumers, businesses, and the post: Sustaining letter volumes Helping marketers exponentially increase ROI Giving customers a preview of their mail Penetration and saturati...

Big changes happening in cross-border e-commerce in 2021. Martyn Noble and David Spottiswood , co-founders of Hurricane Modular Commerce join me to discuss: A look back at what's happened since Jan 1 and how it's affected the world of cross-border e-commerce Brexit, VAT, IOSS What have we learned from the implementation of Brexit and its impact on cross-border trade? Country of origin - the new qu...

Sam Rahim, General Manager Canada Post Business Transformation Deployment, joins me to talk about about Canada Post's business transformation project: Overview of Canada Post's Retail Transformation Programme Transforming the Canada Post network to adapt to growing parcel volumes and changing consumer needs Upgrading hardware and software in processes Importance of the post office network for indu...

Kate Muth, Executive Director at IMAG, joins me to talk about the future of letter and parcel delivery in the USA: Postal reform: Is this the best opportunity in years for meaningful change? Implications for parcels and letters in the USA Lack of clear definition of the Universal Service Obligation in the USA The letters monopoly – should it be opened to competition? Upstream preparation of letter...

Sharick Mirza , CEO at Assurety Consulting , and Rex Bull, CMO at Assurety Consulting , join me to talk about data, delivery, and fraud prevention: Data and visibility of customers, delivery, transportation, bottlenecks, and more Removing silos to bring together insights available from data Address data and the intelligent barcode - linking customer and address information Leveraging insights from...

Wayne Haubner , Escher Group CTO, and Keith Emery , Product manager track-and-trace at Escher, join me to talk about track-and-trace, route optimisation, and modern e-commerce delivery: The big changes in the parcel environment - and it's not just growth, it's about flexibility The role data plays in parcel delivery and providing transparency to customers Customs data How postal operators can crea...

Perry Lavergne from Last Mile Experts North America / Perry Lavergne Consulting discusses measuring postal performance: Why postal operators should measure postal performance The role of the postal regulator (monitoring, pricing and enforcement) Regulators showing understanding of postal conditions when monitoring postal performance Measuring performance of international mail service (inbound and...

International IT security expert John Taylor , most recently divisional CIO at AGL, joins me to talk about the core cyber security issues delivery and postal companies need to understand: Critical infrastructure and security risk Top three strategic priorities for Boards and CEOs for enterprise IT security: Governance Awareness Incident response How being world-class in these three areas will allo...

Tony Walmsley , performance coach, profiling specialist, former professional manager, and founder of The Leaders Advisory , joins me to discuss creating high performance teams: Dealing with stress in teams - in particular during peak season Defining high performance for individuals and teams Immersing teams in a productive environment Understanding personality types Why disengagement is at high le...

Does Amazon's market dominance make it at risk of being broken up by the US government? Dean Maciuba , Managing Partner (North America) Last Mile Experts, joins me to discuss: Amazon's incubator for start-up trucking companies Why Amazon is so interested in trucking (truckload and LTL) Comparisons with Amazon's DSP (Delivery Service Partner) model Increase in trucking failures in the USA during 20...

Bertrand Späth , co-founder Kizy Tracking and Business Development at Spectos , joins me to talk about squeezing more efficiency from parcel sorting: Responding to the pandemic's parcel surge Processing wildly fluctuating parcel volumes Availability of staff to work in parcel processing centres Profitability of parcels - making money on a service with thin margins Delivering more with the same cap...

John Callan , founder and CEO of Ursa Major Associates , joins me to discuss recent news and developments at the US Postal Service: DeJoy's recent appearance before the House Committee Service failures Proposals to amend letter delivery standards Rate increases Air carriage of letters The legendary USPS strategic plan - again! Focusing on last mile capabilities, and reducing cost in the middle mil...

Marshall Hughes , Director (Oceania) at Packoorang , joins me to talk about packaging, recycling, and the circular economy: Boom in e-commerce means boom in cardboard and plastic Figures on cardboard and plastic recycling and wastage Consumer behaviour and packaging Box sizes and shipping air Government rules on waste and recycling Green zones What the circular economy is and how it relates to e-c...

Marek Różycki , Managing Partner at Last Mile Experts , joins me to discuss the forces and trends driving innovation in the last mile: What has been driving innovation in the last mile in Poland Lodging returns via parcel lockers Customer-centric delivery features Growth in parcel volumes over recent years – even pre-pandemic The future for cross-border parcels – including marketplaces Amazon crea...

Paul Yewman, CEO of PostTag , joins me to discuss the world's delivery addiction and making delivery more efficient: Transformation of shopping habits and pressure on delivery Comparison of delivery statistics between lockdown and non-lockdown periods Driver shortages and the competition for drivers - implications for capacity and last mile costs Food delivery drivers going cross-platform Investme...

Rachel Beddow, Principal Policy Manager for Postal Services and Telecoms at Citizens Advice, joins me to discuss customer research on delivery problems: Delivery issues that predate the COVID-19 pandemic Statistics on UK customers experiencing problems with delivery Which groups were disproportionately affected by delivery problems Delivery problems not limited to any one carrier Kinds of delivery...

Is seamless global cross-border e-commerce a thing of the past? Brexit has already disrupted international parcel delivery. Martyn Noble and David Spottiswood , co-founders of Hurricane Modular Commerce join me to discuss: Barriers coming up in cross-border e-commerce How data can facilitate a return to seamless cross-border e-commerce The "wild west" days are over! Data is now hugely important Th...

The US Presidential election is over… but what's the future for the US Postal Service? Mark Fallon, President and CEO of the Berkshire Company, joins me to discuss the future of the Universal Service Obligation in the USA… and much more: USPS postal rate reform Pricing for letters (indexing) Non-controllable expenses – including pension payments What pension payments mean for pricing in practice D...