Postal Hub podcast

Seamus Yendole, Chief Sales Officer at Reason Solutions, joins me to discuss preparing the post for the 21st century: The role of the modern post office in communities and in the broader economy Postal networks serving new demographics The need for the post to be consumer-oriented How the post can avoid having its lunch eaten The importance of communication in providing an excellent customer exper...

Dr Anne Goodchild, Director of the Supply Chain Transportation and Logistics Center at the University of Washington, discusses urban logistics and parcel lockers, including:  What the Urban Freight Lab is and how it works in understanding and testing urban freight solutions Seattle Neighbourhood Delivery Hub - providing access to goods in neighbourhood-friendly modes Collecting parcels by foot fro...

Carmen Cureu, Market Research Director at DPDgroup, dives deep into DPDgroup's e-commerce customer and delivery research. The concept of "new commerce", and the new customer behaviours stimulated by the pandemic New categories of e-shoppers, and newcomers to online shopping Comparisons with China's e-commerce shopper profiles Basket diversification and what shoppers are buying online - including f...

Ukrposhta CEO Igor Smelyansky discusses how Ukrposhta has risen to the challenge of delivering while Ukraine is under attack, and plans for the future. Planning delivery routes day-by-day Managing staff availability - including in newly-liberated areas Quality of delivery Making Ukrposhta a centre of reliability for Ukrainians Impact of rising fuel costs Delivering parcels by rail Delivering pensi...

David Spottiswood and Martyn Noble from Hurricane discuss the impact of world events on the delivery world, in particular cross-border delivery.  Is globalisation at risk? Increasing regulation, increasing sanctions, increasing indirect tax compliance requirements, protectionism, the pandemic, and the crisis in Ukraine Post-pandemic parcel volumes Impact of sanctions and denied parties Taking deni...

Tristan Dreisbach, research analyst at the USPS Office of Inspector General, discusses recent USPS OIG on the suitability of electric vehicles for last mile postal delivery. We discuss: Three major benefits of adopting electric delivery vehicles, including environmental and cost benefits Total cost of ownership of electric vehicles Suitability of electric delivery vehicles for last mile postal del...

Costa Koulis, co-CEO at Designerex, explains how delivery plays a key role in enabling the peer-to-peer rental marketplace: How the peer-to-peer designer dress marketplace works How delivery plays a key role in enabling the dress sharing marketplace Why the majority send dresses via Express Post (Australia Post's nationwide express delivery service) Enabling resale of designer clothing Comparisons...

John Callan, CEO at Ursa Major Associates, joins me to talk about the US Postal Service as well as the state of the US letters and parcels markets. We cover: Key takeaways from the Postal Reform Act, including impact on delivery as well as headline financial impacts The new vehicle contract… and electric vehicles! Volatility of fuel prices US parcel volume trends Bringing fulfilment centres closer...

Roel Gevaers PhD, Professor in Last Mile Logistics and Supply Chain, University of Antwerp, joins me to talk about the intersection of logistics and e-commerce. We cover: Amazon building its delivery capabilities in Belgium Strategic decision-making behind Amazon selecting sites for new delivery stations bol.com's position as leader in the Belgian e-commerce market Last mile partnerships for bol.c...

Fraser MacLean, Managing Director at M&H Carriers, joins me to talk about remote delivery, operating an electric delivery fleet, two-person delivery, and what it's like running a regional carrier. We cover: Fraser's career path Delivering everything from B2C parcels through to pallets and freight Partnerships with DPD, DX, and Pallet Track, and various retailers Same-day delivery Delivering to rem...

Heleen Buldeo Rai, Postdoctoral researcher at the Logistics City Chair (University Gustave Eiffel, Paris), joins me to talk about the environmental impact of e-commerce delivery: Should people shop online or in person? How do people make their shopping trips - by car, on foot, or by other means? The concept of substitution Does an online purchase replace an in-store purchase? Click-and-collect Bro...

Brody Buhler, CEO at Escher Group, joins me to talk about creating high-performing postal and delivery companies, including: Posts using real-time data and analytics Taking friction out of postal transactions Leveraging local knowledge, for example address data Using data to optimise inventory, delivery timeframes, and understand the customer Trapped value in the last mile and the middle mile Auto...

Austin Reynolds, Manager Market Intelligence at the International Post Corporation (IPC), discusses some of the key findings of the IPC 2021 Global Postal Industry Report, including: - Geographic spread of the postal operators surveyed for the report - Posts' performance during the pandemic - Growth in industry revenue, driven by parcel revenue growth despite shrinking letter revenue - Impact on l...

Angela Hultberg discusses the recent COP26 event and what it means for the delivery and transport sectors: Angela's work as road transport lead for the Climate Champions in the lead-up to COP26 during 2021 Announcements from COP26: Signing of the Zero Emission Vehicle Declaration Global MoU for Heavy Vehicles Signatories to the declarations, including vehicle manufacturers Making decarbonisation a...

Anna Möller Boivie , Managing Director (Stockholm) at Copenhagen Economics, discusses proposals to change the EU Postal Service Directive: Who and what are covered by the Postal Services Directive Parcels are part of the USO (universal service obligation) in some markets Competition in the parcels sector - including domestic and cross-border Should parcels be regulated? Why the EC has a special in...

Kate Muth, Executive Director at IMAG (International Mailers Advisory Group), gives us an update on advance electronic data and cross-border delivery: What led to an increased focus on EAD: UPU STOP Act Push for 100% provision of AED What happens to US-bound shipments with inaccurate, missing or incomplete AED Informed compliance and the "grace period" Outbound shipments from USA, and focus on the...

In this special episode, four experts from the delivery world join me to talk about the trends that are bubbling beneath the surface… for now! Mike Richmond , Chief Commercial Officer at Doddle , discusses: Pressure points on e-commerce delivery: Supply chain problems and growing costs Increased rates of e-commerce returns Last mile capacity management Increasing value of including PUDO in deliver...

Marek Różycki, Managing Partner Last Mile Experts, and Dean Maciuba, Last Mile Experts North America, join me to discuss the major trends in the last mile in 2021. In part two of this two-part discussion, we cover: Automating the last mile - can autonomous vehicles get from the street to the customer's front door? Semi-autonomous delivery Parcel lockers: Lockers as part of an overall delivery netw...

Marek Różycki, Managing Partner Last Mile Experts, and Dean Maciuba, Last Mile Experts North America, join me to discuss the major trends in the last mile in 2021: Micro-fulfilment centres - powering next-day and same-day delivery Who pays for on-demand delivery? Why Amazon wants to own the customer - and how the last mile forms a crucial part of its plans Point-to-point delivery and its impact on...

Sass J-Baleh, Head of Industrial and Logistics Research at CBRE, joins me to talk about the logistics and warehouse real estate market: Similarities between the Australian logistics real estate market and global logistics real estate Factors driving growth in logistics and warehouse real estate The Australian logistics property sector: Development and investment activity Occupier demand and rental...

Anne Pardoe, Policy Manager for Post and Telecoms at Citizens Advice, joins me to discuss Citizens Advice's recently published Parcel League Table: Overview of Citizens Advice's role as a consumer advocate in the UK delivery sector Regulation of parcel delivery in the UK Growth in number of customers' delivery complaints Main categories of consumer delivery complaints Issues for disabled customers...

Sharick Mirza , CEO at Assurety Consulting , and Rex Bull, CMO at Assurety Consulting , join me to talk about the cost and benefits of implementing a data analytics strategy for postal, delivery, and e-commerce operators: Integrate different data sets, e.g. operations, transportation, delivery and sales, to create a single view of the customer and products (2:30) Business transformation and workfl...

Marek Różycki, Managing Partner at Last Mile Experts (and my co-host on the Last Mile Prophets), joins me to discuss Amazon's delivery, culture, and last mile innovation: Amazon France Logistique missing its parcel targets, and potentially losing market share Culture clash: Amazon leadership principles vs local culture, laws and regulation Strength of unions in Europe compared to the USA Shutdowns...

James Atkinson, Sustainability Programme Manager at DPD Ireland, joins me to discuss: Installing air quality sensors on DPD delivery vans in Ireland and across Europe Measuring PM 2.5, and why it's important to monitor PM2.5 levels How data will be used by DPD, local authorities, and other groups Commuter Exposure Assessment Tool How DPD can capture accurate data Monitoring on electric and diesel...

Brody Buhler, CEO at Escher Group, joins me to talk about post offices, new technology, out-of-home delivery, and much more: Transformation in the delivery world means transformation of post offices Last mile capacity - and what the lack of capacity means for e-commerce How post offices can be used to add last mile delivery capacity Out-of-home delivery - preferred pickup destinations vs failed fi...