Postal Hub podcast

Cooper Smith, Director of Amazon Intelligence at L2 Gartner, is back to talk about Amazon, delivery, omni-channel and much more: Trends in click-and-collect and return in-store Amazon's weakness in omni-channel What US retailers can learn from UK retailers in the omni-channel retail experience How do retailers give customers the most purchasing and fulfilment options? Cost incentives relating to e...

Supermercato24 CEO Federico Sargenti talks about the personalised online grocery delivery experience, including: How Supermercato24 works, including personal shoppers The picking and delivery experience Achieving time-window delivery Partnering with supermarket retailers to offer delivery Enabling smaller retailers to offer e-commerce and delivery How the delivery model works outside of major citi...

John Hagel, leader at Deloitte's Centre for the Edge, shares insights into how successful Silicon Valley companies plan for the future: The power of the customer How technology is helping the customer The strategic approach of the most successful technology companies The "zoom in, zoom out" strategy Creating a vision for the future Predicting the future for your business Also in this episode, US P...

UPS is hiking its surcharges for handling large, heavy goods. What will this mean for the delivery and e-commerce sectors? Dean Maciuba, Managing Partner North America for Last Mile Experts, joins me to analyse the implications, including: UPS's new surcharges Why carriers and posts don't want heavy, bulky parcels in the system How heavy and bulky parcels are delivered in the USA Opportunities in...

The Trump Administration recently announced that privatisation is on the cards for the US Postal Service. Mark Fallon, President and CEO of the Berkshire Company, joins me to analyse the announcement. We cover: What the announcement really means, including whether or not it is binding The possibility of Congress passing legislation to privatise the USPS Is partial privatisation a possibility? Comp...

Karlijn Krol from PostNL's Innovation Lab (Innovation Studio) joins me to talk about how posts can foster innovation: The Innovation Lab's position within the PostNL management structure The development cycle at the Innovation Lab Customers' willingness to pay for a product or service What the "moment of truth" is PostNL's baggage service (Bagageservice) - how it works, and how it was developed "O...

Antonio Perini, CEO and founder of Milkman, joins me to talk about advanced e-commerce delivery options: Competing on delivery service levels Flexible delivery options Giving customers the power to reschedule deliveries The personalised delivery experience Making flexible, time-slot delivery work in practice The premium on flexible delivery options Consolidating deliveries for residential addresse...

Three guests this week! First up, Marek RÃÆ'³Å¼ycki from Last Mile Experts talks about Amazon's latest push into the last mile: Is it a new idea? Does it make sense for Amazon? What does it mean for other carriers? Then Duncan Buchanan, Policy Director at the Road Haulage Association, talks about the environmental challenges facing the trucking sector. The interview was recorded at Post...

Patrick Gallagher, Group CEO CitySprint, is my special guest. We cover: CitySprint's transformation from B2B only to include e-commerce time slot delivery via On The Dot How the internet affected "traditional" B2B courier firms like CitySprint The importance of branding How technology drives same-day delivery CitySprint's expansion plans What B-to-B-to-C is How tight a time slot do consumers want?

Tiemen van Bruggen, Transformation Director at PostNL, joins me to talk about delivery and strategy. We cover: Different residential delivery modes in various European countries: Italy Netherlands UK Insights into setting up a new letter delivery network from scratch Delivery/return of mis-addressed mail Overcoming addressing issues Measuring and monitoring productivity Agile ways of working in th...

Paul Anastasiou, ASDA's Senior Director for Parcel Services joins me to talk about ASDA's interesting click-and-collect service called toyou. We cover: How the toyou click-and-collect service differs from "traditional" click-and-collect services Network coverage and hours of collection Customer communications Innovative in-store and mobile technology The infrastructure behind toyou Speed of parcel...

Brody Buhler, Global Managing Director of Accenture’s Post & Parcel business, is my special guest. We cover: How smartphone proliferation is changing delivery expectations Target fulfilling e=commerce from its massive network of stores How distributed fulfilment differs from central fulfilment, including cost Alternative delivery solutions Customer delivery preferences Inter-gener...

Cathy Morrow Roberson analyses grocery delivery, including: Target's acquisition of Grand Central and Shipt Integrating these acquisitions under the Target brand Target's history with Amazon Walmart's acquisition of delivery startup Parcel Walmart testing other delivery partners Kroger's deal with Ocado The factors that will determine the winners in online grocery e-commerce The shopping experienc...

Marek RÃÆ'³Å¼ycki, Managing Partner at Last Mile Experts, joins me to talk about out-of-home delivery options. We cover: Out-of-home delivery trends in Estonia Parcel lockers in retail networks Amazon's in-car delivery via Amazon Key Shortcomings of in-car delivery Cost-savings and environmental concerns Improving security of in-car delivery DPD Netherlands' ParcelLetter service Proving...

Rajeeb Chowdhury, Chief of Planning and Customer Service at NAQEL Express, joins me to talk about delivery in Saudi Arabia and the Gulf Region. We cover: The challenges of B2C delivery in Saudi Arabia Cultural factors affecting residential delivery Cash on delivery E-commerce returns Local e-commerce platforms Cross-border shipping into the Gulf Region Parcel tracking - and tracking the driver! Ha...

In this exclusive interview, Ukrposhta COO Oleks Pertsovskyi discusses delivery in Ukraine: Ukrposhta's delivery obligations Letter volume trends in Ukraine, including strategies to stabilise letter volumes in some segments Last mile delivery of letters and parcels (and cash!) Parcel collection at the post office E-commerce parcel volumes, domestic and cross-border Speed of cross-border deliveries...

Azhar Hussain, CEO of Hanhaa, talks about next generation parcel tracking and monitoring, along with the tech in Hanhaa's ParceLive product. We cover: Monitoring parcels in real time Identifying problems in the delivery chain Insuring parcels Proof of delivery Predicting delivery failure Cross-border parcel monitoring Data standards

Dean Maciuba , Managing Partner North America for Last Mile Experts, joins me to discuss FedEx, Walmart, e-commerce returns, PUDO networks, the post office, and more! FedEx Office's deal with Walmart: Background to the deal Comparisons with other PUDO networks What the deal means for e-commerce returns FedEx's renewed emphasis on e-commerce returns Integrating returns through FedEx's transportatio...

Postal expert and qualified drone pilot Richard Wishart joins me to discuss delivery by drone, including: How to become a drone pilot Use cases for delivery drones How UPS, Swiss Post, and Iceland Post are delivering by drone Roadblocks to drone delivery becoming viable Autonomous delivery The role of the post in regulatory change Safety

Marshall Hughes, co-founder and CEO of on-demand delivery startup Passel joins me to talk about crowd-sourced delivery. We cover: Early learnings from the Passel model Integrating crowd-sourced with contracted courier companies Gig economy vs crowd-sourced delivery "Standard" delivery vs "gig" delivery Expansion and the density of the crowd Key delivery challenges in Australia Localised e-commerce...

Sam Clarke, founder of all-electric delivery firm Gnewt Cargo, on using electric vehicles in the last mile: Why Gnewt Cargo was founded and how it expanded Electric vehicles and congestion charges Legislative restrictions affecting diesel vehicles Making electric vehicle delivery working in the real world What the acquisition by John Menzies PLC means for Gnewt's future, including expansion City l...

ChloÃÆ'« Thomas from the eCommerce Masterplan  joins me to give an e-commerce perspective on delivery. We cover: The importance of delivery to e-commerce What can be done about "free" delivery Customer expectations of delivery in peak periods Quality of delivery (including presentation of courier drivers) and how it relates to the e-commerce experience Unboxing! (It's a thing, and you need to...

Doddle Chief Commercial Officer Mike Richmond gives a new perspective on e-commerce parcel delivery, in particular delivery to pick-up drop-off points (PUDOs). We cover: Customer-centric parcel delivery Pricing incentives for click-and-collect Personalising the shopping experience Same-day instant click-and-collect Collaboration between retailers (online and bricks-and-mortar) Consolidation of PUD...

Ukrposhta acting CEO Igor Smelyansky shares his vision for the Ukrainian postal operator. We cover: The size and scale of the Ukrposhta post office network Post office ownership model Mobile post offices Future plans for the post office network, including technology Delivery services for smaller towns Ukrposhta's obligations in pension payments Postal banking and financial services Parcel delivery...

Mark Harrison, Head of Markets at International Post Corporation joins me to discuss recent IPC research into cross-border e-commerce. We cover: Who is delivering the last mile for cross-border e-commerce? Trends in delivery direct to the post office Domestic delivery preferences vs international delivery Postal service points Cross-border packets weighing under 2kg Free shipping Parcels that fit...