Polishing Profits

H ow to know when it is actually time to raise your rates, how to calculate the right number, and which accounts to address first. Mark shares his 5% rule why anything over 5% needs documented evidence to back it up, and why you should always ask for more than you need because every negotiation expects the customer to feel like they won. Sharon breaks down how to prioritize by biggest dollars firs...

very time a client pays late and you keep showing up anyway, you are giving them a free loan. Here is where the problem actually starts - and what to do about it. We explain you the four places cash disappears in a cleaning business, starting at the estimate, not the invoice. Most owners are looking in the wrong place. Sharon drops a number most owners have never heard: a month is not four weeks i...

If I stopped making sales today, how many payrolls could I make before I ran out of cash? That one question changed how Edwin Eaton runs his entire multi-state cleaning operation and it might change how you run yours. This is Part 2 of our cash flow series. Part 1 (link below) explained why cleaning businesses look profitable but feel broke. This episode is about what you actually do about it. Sha...

Your revenue is growing. Your P&L looks fine. So why is the bank account always running low? This episode of Polishing Profits breaks down the real reason cleaning businesses feel broke even when they look profitable. Mark, Sharon, and Edwin have all lived this - and in this episode they tell you exactly what is happening. Edwin shares how landing data center accounts on net-90 terms nearly wi...

Is your cleaning business actually healthy, or are you just staying busy? Most commercial cleaning and janitorial business owners confuse the two. In this episode, Mark Anderson, Sharon Cowan CBSE, and Edwin Eaton walk you through a 5-area diagnostic framework you can run on your own business today to find out exactly where you stand, and what to fix first. What we cover: ✅ Cash flow: are you get...

Stop being just another service delivery person and learn how to become the "one call" your client ever needs to make. In this episode of Polishing Profits , we explore the shift toward personalizing customer interactions to boost your customer lifetime value and secure long-term success . We look at moving beyond the standard scope of work by utilizing CRM data and direct feedback to stay ahead o...

Send us a text Revolutionizing the Cleaning Industry with Innovation and Expertise | Featuring Edwin Eaton Dive deep into the commercial cleaning industry with Edwin Eaton, the owner of iPro Building Services and the mastermind behind Blueprint Janitorial Consulting and Cinch Janitorial Software.  With over 20 years of experience, Edwin shares his journey from a college side-gig to building a thri...

Send us a text Turning Failures into Fortunes | Polishing Profits Podcast In this episode of Polishing Profits, we discuss the challenging yet rewarding topic of turning failures into fortunes.

Send us a text Welcome to Polishing Profits! Today, we explore how community engagement can boost your business growth.  We share personal experiences and actionable tips on networking, charitable giving, and building your brand through local involvement.  Enjoy the episode and let us know your thoughts!

Send us a text In this episode of Polishing Profits, We explore the first of the seven deadly sins of business management - pride. We discuss how pride can manifest in business decisions, neglecting customer and employee feedback, taking on inappropriate projects, and being resistant to change.

Send us a text Revolutionizing Building Services: Leveraging IoT and SaaS with TACT In this episode of Polishing Profits, we host Jason Hish from TACT Americas, who discusses how TACT assists building service contractors (BSCs) through innovative labor management solutions.

Send us a text This episode focuses on understanding and improving the financial health of a business, It is packed with practical tips, including how to effectively monitor sales, costs, and cash flow, the importance of setting realistic goals, and the critical need for hiring professional financial help if necessary.

Send us a text Polishing Profits: Unscripted Tales from the Cleaning Industry In this episode of Polishing Profits, we have a conversation about our personal journeys into the janitorial and cleaning industry. 

Send us a text This episode of Polishing Profits features guest John Voll, a seasoned business broker. John discusses the critical aspects of selling your business, including the optimal timing, preparation, and valuation to ensure a successful exit strategy. 

Send us a text  Startup Secrets for Profit: Navigating the First 45 Days This episode of 'Polishing Profits' explores the critical secrets and strategies for launching a successful startup within 45 days, focusing on the cleaning industry. We share personal anecdotes and professional tips on essential startup elements like planning, budget management, customer relations, and employee training. 

Send us a text On this part 2 of the Post Construction episode we  discuss various aspects of post-construction cleaning, including how to find jobs in this niche by networking, joining local business groups, and utilizing business directories. 

Send us a text Navigating the World of Post-Construction Cleaning for Profit In this episode of the Polishing Profits podcast, we discuss the specialized field of post-construction cleaning, shedding light on the lucrative yet challenging aspects of this industry.

Send us a text This episode of Polishing Profits is about effective strategies for winning cleaning service contracts.  We explore the importance of understanding a prospect's profitability and loss statements to accurately assess the cost of cleaning services. 

Send us a text Our new episode of Polishing Profits talks about the intricacies of hiring subcontractors and employees for businesses, focusing particularly on the cleaning industry. 

Send us a text Our new podcast episode of Polishing Profits addresses the debate over the use of subcontractors versus W2 employees in businesses. 

Send us a text Enhancing Lead Generation and Marketing Strategies - Part 2 We continue our  discussions in part 2 of our lead generation roundtable. We explore various techniques and strategies to attract clients, ranging from the idea of conducting free workshops and cross-marketing ideas using different service sectors. We also address the importance of networking events, building partnerships,...

Send us a text In this episode of Polishing Profits,we discuss various strategies of lead generation for businesses. We cover various inbound methods such as the use of local newspapers, social media advertising, vehicle signage, SEO, online business directories, online reviews, and even word-of-mouth. We underline the importance of focusing marketing efforts on business owner groups and property...

Send us a text Understanding Marketing And Lead Generation In The Business World: Episode 2 In this follow-up episode, we tackle the topic of how to generate more business leads and close sales through effective marketing tactics. Beginning with an overview of the importance of differentiated positioning, we share tips on identifying and avoiding bad leads, leveraging available resources, and harn...

Send us a text Understanding Leads and Positioning in Marketing. In this episode of Polishing Profits we will talk about  the importance and misconceptions of leads for businesses. We highlight the difference between inbound and outbound marketing, explaining the roles of each in lead generation. Additionally, we discuss the value of positioning in a marketing strategy and share several anecdotal...

Send us a text In this episode of Polishing Profits we will share with you our reasons and motivations behind hosting this podcast and providing consulting services. Sharing our combined experience in teaching, coaching, and running businesses, our commitment to help others in the cleaning industry learn, grow, and succeed. We will also share our past business failures and successes, emphasizing t...