POAAL Podcast

We cover some key ways Licensees can maximise their LPO payments, including: Mail Service Payment - metro LPOs can be eligible Lodgement fee Clearing street posting boxes (SPBs) Mail Management Fee - keep data current Conveyance of mail Parcel Collect Know your LPO Agreement and the LPO Payment Scheme Get it in writing from AP Check the episode page on the POAAL website for links to the various do...

Australia Post has launched the new DigiStamp. Louisa Carroll, Category Manager Philatelic & Collectibles at Australia Post, joins us to explain DigiStamps. We cover: The elements that make the DigiStamp different from regular postage stamps The digital token and blockchain How customers can access the digital tokens linked to the DigiStamp Is each DigiStamp unique? Customers who are intereste...

Mail2Day offers a way for Licensees to increase income from PO Boxes while adding value to the PO Box service for customers. In this discussion we cover: Overview of Mail2Day service Promoting and explaining the service to PO Box holders Modifying the PO Box record to include Mail2Day Printing the QR code  Procedure for Mail2Day scanning LPO payment for Mail2Day Cumulative effect of Mail2Day payme...

Australia Post's Head of Retail Operations Support, David Morris, joins us on the POAAL Podcast to discuss: The role of Australia Post's Retail Operations Support team Customer expectations for scanning How correct scanning reduces customer complaints Distribution of new PDTs (hand-held scanners) to the LPO network The "awaiting collection" scan Transfer scans Customer notifications The Australia...

President Trump's changes to de minimis have rocked the postal world. In this episode, we discuss the background to the de minimis changes and what the future holds for international parcels. Low value cross-border parcels President Trump's interest in cross-border parcels during his first term Implications for data collection at the post office counter POAAL negotiated extra payment for processin...

What stimulates the mail lodgement payment at LPOs? POAAL's Bob Chizzoniti explains the mail lodgement payment and its benefits, covering: Payments for mail lodgement Parcel barcode scanning Kinds of parcels lodged at post offices Customers want lodgement scans for proof of lodgement Importance of staff training in parcel scanning Explanation of mail lodgement payments Loading entitlements Importa...

An in-depth discussion of Mail Management Fee. A must-listen for Licensees in metro, rural and remote areas. We cover: Definition of Mail Management Fee Current payment for Mail Management Fee Mail Management Fee for PO Boxes let Checking number of delivery points Updating the number of delivery points Applying for increase in Mail Management Fee Multi-residence buildings or industrial development...

Ernie Calalesina, Senior Account Manager at GSK Insurance Brokers, discusses insurance for POAAL's Licensee and Contractor members. Overview of GSK Insurance Brokers and its experience with delivery owner-drivers Insurances for Licensed Post Offices (LPOs), including public liability insurance, business pack insurance, personal accident, and workers' compensation Assistance available for insurance...

POAAL's Bob Chizzoniti shares some perspectives on inward mail processing, and some other thoughts on how post office operations have been modernised and streamlined over the years. Mail counts and the burden on post office owners Scheduling the mail count across Australia Different strategies to measure mail volumes in post offices Sorting and counting the mail before scheduled mail completion ti...

Royal Mail has introduced a new-look street posting box in the UK, featuring solar panels, a parcel lodgement chute, and a barcode scanner.   Royal Mail is trialling a new-look street posting box in five locations Linking posting boxes to the post's app   Lodging parcels in street posting boxes with proof of posting   Inbuilt solar powered barcode scanner   Capacity of posting box   Solution for t...

POAAL's Bob Chizzoniti discusses some key highlights from Australia Post's appearance at Senate Estimates in February 2025, as well as some PO Box maintenance tips. Dog attack statistics and countermeasures Expansion of Bank@Post to include ANZ Future expansion of Bank@Post  PO Box spares Repairing PO Boxes Handling unpaid PO Box renewals  

POAAL's Bob Chizzoniti shares some tips on optimising post office operations during the quiet post-Christmas period. Check passport photo supplies Back office printer Clearing out old and out-of-date forms and pamphlets Creating space in the back office Evaluating saleability of old stock Consumables Staff training and barcode scanning Check order quantities for seasonal stamps

POAAL spoke with Victorian Small Business Commissioner Lynda McAlary-Smith about her office's role in assisting small business owners, in particular in resolving disputes. We discuss: Overview of the role of the Victorian Small Business Commissioner Small business dispute resolution, including for owner/drivers Resolving contractual disputes and disputes relating to unpaid invoices Termination not...

Josh Bannister, Executive General Manager Retail, Brand & Marketing at Australia Post, is the senior Australia Post executive with responsibility for Licensed Post Offices. In this discussion, Josh covers: Key highlights from Australia Post's 2023/2024 financial results Pushing last posting dates closer to Christmas Extended opening hours at post offices, including LPOs Christmas-themed parcel...

POAAL recently surveyed Licensees on how they manage carded parcels in their LPOs. POAAL Director Bob Chizzoniti discusses some of the main themes of the survey, including: Impact of large parcels on carded parcel storage Planning parcel storage as local population grows Demands on parcel storage during the Christmas peak Sending reminder notices to addressees Encouraging customers to collect thei...

POAAL's Bob Chizzoniti discusses PO Box management tips, including: Managing keys Effective filing of PO Box applications Basic PO Box maintenance

POAAL's Bob Chizzoniti discusses the results of POAAL's recent survey on carded parcels, in particular reminding customers to collect carded parcels: Phoning addressees to remind them to collect their parcels. Pressure to manage storage space Sending text message reminders to customers Encouraging earlier parcel collection Sending reminder notices Improving parcel management processes ahead of pea...

Amazon is launching its Delivery Service Partner (DSP) network in Sydney, Melbourne and Brisbane. Under the DSP model, Amazon engages contractors who will operate delivery fleets ranging from 20 to 40 vehicles. Amazon operates the DSP model in the USA and some other countries. Parcel delivery consultant Dean Maciuba, Managing Partner USA at Crossroads Parcel Consulting, joins the POAAL Podcast to...

POAAL's Bob Chizzoniti discusses tools and work processes to help manage carded parcels in the LPO: Outlet Parcel Overview Tool Monitoring carded parcel volumes in the post office Issuing second notices Digital second notices Contacting customers to encourage faster parcel collection Being proactive in managing carded parcels Encouraging customers to sign up for the Australia Post mobile app Parce...

POAAL's Bob Chizzoniti discusses the Australia Post mobile app. Why consumers would be interested in the AP app Tracking parcels via the Australia Post app Carded parcels and the app Managing parcels in transit Selecting delivery options What benefits there are to Licensees in customers using the AP app Promoting the AP app  

POAAL's Bob Chizzoniti discusses different ways of storing parcels awaiting collection at the post office. Storing by street address Storing by name Storing by PDO / Contractor / PO Box Advantages of storing by street address Reorganising parcel storage to create efficiencies Storage of parcels for PO Boxes Clearing out the back office Keep parcels off the floor Second notices Parcel locator  

POAAL's Bob Chizzoniti shares some end of financial year activities for Licensees to do to reflect on their business, including: Reducing costs, including overheads such as power and phone Tips on how to review your staffing levels Ensure staff are being paid the correct award rates Being paid correctly for delivery points Self-paying daily Fit-outs and parcel storage, including free shelving Prom...

POAAL Director Bob Chizzoniti discusses key points to understand regarding Mail Service Payment (MSP). Mail Service Payment is not restricted to rural LPOs only - it can apply for metro LPOs as well LPO Payment Scheme MSP definition in LPO Manual MSP and Mail Management Fee, PO Box payments, and counter mail Mail timetable (duty roster) Timetables for Mail Contractors or PDOs based at the LPO PO B...

Australia Post's new CEO and Managing Director, Paul Graham, joins us on the POAAL Podcast to discuss: His background in logistics in Australia and around the world How he sees his experience help in his new leadership role at Australia Post Driving profitability through the LPO network Coping with the continuing growth in parcel volumes Parcel processing infrastructure Breaking down the "silo men...

Joel Steendham from insurance brokers Network Insurance Group discusses insurance essentials for Australia Post and Star Track Contractor insurance: Public liability insurance - what it covers Difference between vehicle insurance and public liability insurance Marine cargo (goods in transit) insurance Examples of what might lead to a claim against marine cargo insurance Portable Data Terminal (PDT...