POAAL Podcast

Joel Steendham from Network Insurance Group discusses business pack insurance for Licensed Post Offices (LPOs). He covers: What business pack insurance can cover, including property, business interruption insurance, theft coverage, machinery breakdown, and glass insurance What property insurance can cover Coverage for postage stamps Machinery breakdown insurance, including kinds of machinery and e...

Jonathan Gaynor, Head of Marketplace Solutions at Australia Post, joins us to talk about the Australia Post app and Parcel Collect. Features of the Australia Post app, including parcel tracking, locating post offices, and locating street posting boxes MyPost functionality within the app, including managing delivery addresses Alternative delivery options, including parcel lockers and Parcel Collect...

Tony Barnard, Manager Post Office Boxes at Australia Post, discusses installing PO Boxes. Understand customer demand for new PO Boxes at your LPO Getting Australia Post approval for a new installation of PO Boxes Minimum requirements for first-time PO Box installations Critical considerations for PO Box installation locations Parcel collection hatches Parcel delivery via "red door" PO Boxes Free-s...

In the first part of this episode of the POAAL Podcast, Stephen Davie from Brandnet – producers of the  Military Shop  range of products – discusses: New retail promotions for 2021 Military Shop’s minimum order quantity Events in 2021 that tie-in with retail lines In the second part, we share a quick overview of Mail Service Payment. Click here for more information on Mail Service Payment .

Victorian Small Business Commissioner Judy O’Connell joins us on the latest episode of the POAAL Podcast. We cover: Very low cost dispute resolution for owner/drivers How mediation works in dispute resolution Resolving disputes over retail leases Other dispute resolution services available to small business owners such as Licensees (including small businesses that have a contract with a government...

POAAL’s Bob Chizzoniti discusses some of the issues he has been discussing with individual Licensees from around Australia. Primary sort PO Boxes (metro and rural) Licensees who hold the local mail contract POMS Data Collection Report Morning sort start time Mail Service Payment Dealings with Australia Post Mail service timetable (duty statement) Maximise the income from your LPO. Understand your...

Sean Wilson, CEO of Better HR, shares some tips for engaging new staff members, including: Understanding the basics of Australian employment law Defining the employee’s role Pay rates Induction – including the Fair Work Information Statement How to create a list of duties Existing employees Reducing disputes We also discuss changes to casual retail worker penalty rates that came into effect from 1...

NSW Small Business Commissioner Chris Lamont joins us on the POAAL Podcast to talk about resolving small business disputes. Role of the NSW Small Business Commissioner How the  Commissioner’s office  can assist in resolving small business disputes Low-cost mediation as an alternative to legal action Examples of kinds of disputes that the NSW Small Business Commissioner can help resolve – including...

Go Local First Champion Pru Goward shares some ways that small businesses around Australia are taking part in the Go Local First campaign, and how Licensees can get involved: What Go Local First is The importance of small business to local communities How some small businesses have worked together to promote small businesses in their communities Go Local First in city, suburban, and rural areas Fi...

In this episode we discuss trends in Australian e-commerce parcel delivery, and what these trends mean for the Australia Post network – in particular LPOs. We cover: Parcel volume trends First-time delivery Competition in parcel delivery What Amazon might do in Australia Parcel lockers – including parcel lockers at LPOs The importance of tracking Customer-centric delivery options for e-commerce sh...

POAAL’s Chris Campbell returns with more tips for operating your LPO, including: EPOS receipt rolls Scanning mis-sorts Promotional signs – especially promoting banking Scanning parcels at the counter and adding value  

Australia Post’s Jonathan Gaynor explains MyPost Business in this episode of the POAAL Podcast. How MyPost Business works Customers eligible for MyPost Business Benefits to Licensees (Published August 2020.)

POAAL’s Chris Campbell joins us to share some tips on optimising EPOS at the counter and in the back office, including: Customising the main screen *990 Checking sales via back office  

Jonathan Gaynor from Australia Post joins us in this episode of the POAAL Podcast to discuss the new PO Box Plus service. We cover: What is PO Box Plus? Benefits to customers Benefits to Licensees Parcels from other carriers Restrictions on parcels …and more (Published July 2020.)

Caroline Kingston from Safety For Life discusses workplace health and safety issues, including: Updates to the WHS Programme available to POAAL members Hazard register COVID-19’s impact on the WHS Programme Australia Post’s safety review Record keeping Managing risk (Published June 2020.)

Joel from insurance brokers Network Insurance Group discusses some frequently asked questions about business insurance for LPOs, including: What is business insurance? What sort of cover might Licensees need? What information do Licensees need to disclose? Business insurance claims process For more information on business pack insurance, contact Network Insurance Group on 1800 639 177.

Do you have questions about workers’ compensation? Insurance brokers Network Insurance Group join us in this episode to discuss some frequently asked questions about workers’ comp, including: What is it and who needs it? Pricing Contractors and employees Claims Coverage A must-listen podcast for Licensees and Contractors! For more information on workers’ compensation, contact Network Insurance Gro...

Australia Post’s Michael Keen joins us to discuss delivery points: What qualifies as a delivery point Primary sort Counter mail delivery points Counting delivery points (including PO Boxes, counter mail, and Contractor/PDO delivery points) Additional delivery points Avoiding excess UMS  

Joel from insurance brokers Network Insurance Group joins us to discuss commercial vehicle insurance – including claims. If you’re a Mail or Parcel Contractor, Star Track Contractor, or a Licensee using a vehicle to collect mail, then listen to this episode of the POAAL Podcast about commercial motor vehicle insurance. For information on commercial vehicle insurance, contact Network Insurance Grou...

Australia Post’s Michael Keen joins us to discuss note counting machines and detecting counterfeit notes.

Are you being paid correctly for counter mail delivery? In the latest episode of the POAAL Podcast, POAAL’s Chris Campbell discusses the LPO payment for counter mail delivery. Grab your LPO Payment Scheme and the LPO Manual and listen to this discussion on counter mail delivery.

POAAL’s Bob Chizzoniti discusses preparing the LPO for Christmas. Also in this episode, Joel from Network Insurance Group discusses seasonal increases to business pack insurance. (Published November 2019.)

POAAL’s Chris Campbell explains the trays and tubs dispatched payment. Grab your copy of the LPO Payment Scheme and listen to this discussion of the LPO payment for dispatching trays and tubs.

Australia Post is making changes to domestic parcel products. As part of the “Sending Made Easy” programme, Australia Post is introducing a flat-rate price structure for domestic parcels under 5kg. Australia Post Head of Domestic Parcel Products Chris Koo along with Jenny Patterson and Chris McKenzie from the Sending Made Easy project join us to talk about the strategy behind the new range of parc...

POAAL’s Bob Chizzoniti discusses key aspects of the Mail Management Fee, for metro and rural LPOs. Grab your copy of the revised LPO Payment Scheme and follow this discussion of Mail Management Fee with POAAL’s Bob Chizzoniti.