PMP Industry Insiders

What if you could eliminate all your repetitive administrative tasks? In this episode, Dan and Donnie discuss the potential for leveraging "agent AI" technology in your pest control business. Donnie also walks through a software demo and shares how to begin creating an AI personal assistant so you can make better use of your time.   Hosts:  Dan Gordon,  PCO Bookkeepers & M&A Specialists Do...

Welcome to Insiders Rewind, the new monthly recap series from the PMP Industry insider Podcast!  In this episode, Brett The Editor, takes you through the most impactful moments from February's episodes.   Ep. #212 - A 7 Point Plan To Get Ready For The Season  Ep. #213 - 3 Takeaways From Beyond Service Ep. #214 - 4 Pest Industry Trends For 2025 Ep. #215 - A Top 100 Turnaround   Whether you're in th...

The Bugman's Brian Olson joins Dan and Donnie to share how he turned around his Top 100 pest control business after struggling to achieve growth and profit goals. He shares the lessons he's learned by getting laser focused on KPIs in pursuit of becoming a customer- and team-centric firm with 80 percent recurring revenue.    Guest: Brian Olson, President/CEO, The Bugman   Hosts:  Dan Gordon,  PCO B...

This week Dan and Donnie check in with David Billingsly, a consultant with The Billingsly Group and the facilitator of the PMP Industry Insiders Peer Groups. David covers four trends he's seeing among companies in the peer groups and how to apply them to your business to get better in 2025.    Guest: David Billingsly, The Billingsly Group & PMP Industry Insiders Peer Groups Hosts:  Dan Gordon,...

This week, Dan shares his observations from WorkWave's Beyond Service user conference, which took place earlier this month. He covers can't-ignore topics from the event, including the ubiquity of artificial intelligence tools, an increased focus on key performance indicators and the mark private equity investors are making on the pest and lawn industries.   Hosts:  Dan Gordon,  PCO Bookkeepers &am...

Industry veteran Patrick Quigley is back on the podcast to discuss how to prepare for the busy pest control season now. He shares a 7-point plan to overcome common challenges and set your team up for success.    Guest: Patrick Quigley, President,  Sales Training by Design   Hosts:  Dan Gordon,  PCO Bookkeepers & M&A Specialists Donnie Shelton,  Triangle Home Services  

Welcome to Insiders Rewind, the brand-new monthly recap series from the PMP Industry Insider Podcast! In this episode, Brett The Editor, takes you through the most impactful moments from January’s episodes. Episodes Featured:  207:  2025 Marketing Trend Shifts w/Alex Booth 208: Recapping 2024 & Forecasting 2025 w/Dan and Donnie 209: The Long Game:  Mastering Exit Planning w/Dan and Donnie 210:...

This week, Anti-Pesto's Howard Bright and Conner Bright join the show to discuss how they are transitioning the company to the next generation of leadership. They talk about the challenges and opportunities presented by the succession process with a focus on the importance of relationships, learning from others and transparency.   Guests: Howard Bright & Connor Bright, Anti-Pesto   Hosts:  Dan...

On this episode, Dan and Donnie welcome the leaders of Getem Services, a 103-year-old, fourth-generation family pest control business. Charlie Church, owner and president, and his children Chaz Church, VP of operations, and Carley Church, marketing and HR manager, discuss how they're working toward a smooth transition to the next generation of ownership.   Guests: Charlie Church, Chaz Church &...

On this week's episode, Donnie and Dan discuss the importance of long-term exit planning for your company. They cover common exit strategies for pest and lawn care business owners and emphasize the need for clear financial goals and contingency plans in case of unexpected events.    Hosts:  Dan Gordon,  PCO Bookkeepers & M&A Specialists Donnie Shelton,  Triangle Home Services  

On this week's episode, Dan and Donnie review the industry's track record in 2024 and share their predictions for 2025. Tune in to hear them discuss economic news, pest- and lawn-specific trends, technology, M&A and more.    Hosts:  Dan Gordon,  PCO Bookkeepers & M&A Specialists Donnie Shelton,  Triangle Home Services

Coalmarch's Alex Booth joins the show this week to discuss changes in marketing trends for 2025, including competition, AI and more. They cover strategies for optimizing for AI search, how Alex would spend a $100,000 marketing budget and the importance of knowing your company's strengths.    Guest: Alex Booth, Digital Marketing Consultant, Coalmarch by WorkWave   Hosts:  Dan Gordon,  PCO Bookkeepe...

This week, Dan and Donnie welcome Sellify AI Founder Thomas Lundberg to the show to discuss the benefits of selling pest control with AI via text message. They cover his background in the industry, growth potential and use cases for the product, including upselling, cross-selling, setting appointments and winbacks.   Guest: Thomas Lundberg, Founder, Sellify AI   Hosts:  Dan Gordon,  PCO Bookkeeper...

In this episode, Dan and Donnie welcome Emily Thomas Kendrick and Tim Pollard of Arrow Exterminators back to the show. They discuss their approach to keeping a small company feel even as they exceed $400 million in revenue, why and how they choose an annual theme and what's in their growth plans for 2025 and beyond.    Guests: Emily Thomas Kendrick, CEO, and Tim Pollard, President & COO, Arrow...

This week Dan and Donnie welcome Faye Golden, new National Pest Management Association president, to the podcast. She shares her goals and initiatives, including a new individual certification program, how she plans to share the "hidden secret" of pest control careers and pressing regulatory issues.    Guest: Faye Golden, Director of Government Affairs, Cook's Pest Control & President, NPMA  ...

Coalmarch's Derek Cummings joins the show to discuss the changing search landscape and its effect on pest and lawn marketing strategies. He covers the increasing integration of AI in search engines, a rise in search on social media directly and how not to get overwhelmed about being 'everywhere.'   Guest: Derek Cummings, Team Lead, SEO, Coalmarch   Hosts:  Dan Gordon,  PCO Bookkeepers & M&...

This week, Dan and Donnie are breaking down the outcome of the 2024 election. They analyze how the results will affect the pest and lawn industries in key areas, including taxes, labor and inflation, and they emphasize the importance of focusing on business fundamentals.   Hosts:  Dan Gordon,  PCO Bookkeepers & M&A Specialists Donnie Shelton,  Triangle Home Services

PestSure's COO Todd Burke & Board Chairman Mike Rottler, CEO of Rottler Pest Solutions in St. Louis, join the show to talk about a hot topic in the insurance market: auto insurance claims. They discuss how to think about insurance as a PMP, why auto settlements are increasing and practical things you can do to avoid a so-called 'nuclear verdict.'   Guests: Todd Burke, COO & Mike Rottler, B...

This week Dan and Donnie celebrate and reflect on more than four years and 200 episodes of the podcast! They cover how the podcast got started; their favorite guests, shows and topics; and the lessons they've learned from the show and implemented in their own businesses. Hosts:  Dan Gordon,  PCO Bookkeepers & M&A Specialists Donnie Shelton,  Triangle Home Services  

On this episode, Donnie and Dan discuss the intricacies of the due diligence process in pest and lawn mergers and acquisitions. They explore the perspectives of both buyers and sellers and review the three major work streams in due diligence: legal, operational and financial.   Hosts:  Dan Gordon,  PCO Bookkeepers & M&A Specialists Donnie Shelton,  Triangle Home Services

On this episode, Donnie and Dan walk through answers to recent questions they've received from podcast listeners. Topics include tracking your critical number, how to develop your leadership skills, the best business advice they've ever received, customer service training and more.    Hosts:  Dan Gordon,  PCO Bookkeepers & M&A Specialists Donnie Shelton,  Triangle Home Services

With the busy season behind us, Dan and Donnie dive into the state of the market. From economic factors like inflation and interest rates to industry-specific trends, they break it all down and give you the insights you need to finish the year strong.   Hosts:  Dan Gordon,  PCO Bookkeepers & M&A Specialists Donnie Shelton,  Triangle Home Services

On this episode, Dan and Donnie welcome Steve Durham, former owner of EnviroCon Pest in Tomball, Texas. He explains how he successfully transformed his company by moving to a recurring revenue model. Steve talks about the discipline required to get away from one-time work, move to auto billing, transition to triennial service — and ultimately exit.    Guests: Steve Durham, former owner,  EnviroCon...

On this episode, NPMA's CEO Dominique Stumpf joins Dan and Donnie to discuss what's new at the association and what PMPs can expect from PestWorld 2024. Highlights include a nearly sold out exhibit hall, an improved first-timers experience, a new initiative called NPMA Basecamp, featuring fireside chats and opportunities for attendees to learn and engage with leaders, and more.    Guest: Dominique...

On this episode, Dan and Donnie discuss smart strategies pest control operators can use to fund their growth by reducing taxes. They cover tax rate basics, accelerated depreciation, the importance of tax planning and other tactics for reinvesting tax savings into your business to scale and improve the value of your business long-term.    Hosts:  Dan Gordon,  PCO Bookkeepers & M&A Specialis...