Jennifer Paxton
Pivot Dental Solutions
Succeed where we have struggled. Join us for weekly chats about some of the tactical tools we have incorporated in our businesses and how you might be able to benefit from using them in yours.
Author
Jennifer Paxton
Category
Podcast website
Latest episode
Jun 30, 2026
Where to listen?
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Episodes
Episode 67: Toolbox Tuesday - Onboarding Exhaustion 30.06.2026 7:07
Struggling with training fatigue in your dental practice? You are not alone. In this episode of Toolbox Tuesday, we’re tackling one of the biggest complaints we hear from practice owners and team members alike: the exhausting cycle of onboarding new staff, answering the same questions repeatedly, and dealing with the burnout that comes when a new hire doesn't work out. Training is hard work, and w...
Episode 66: Toolbox Tuesday - Team Talk: Finances Matter to the Whole Team 23.06.2026 9:14
Finances can be an uncomfortable topic, but here is the real deal: if the business doesn't make money, we don't have jobs! Welcome to Toolbox Tuesday, Team Talk! In this episode, Jennifer Paxton breaks down the reality of dental practice overhead expenses, why a $1,000 crown doesn't mean $1,000 in the doctor's pocket, and why every team member has a vested interest in the practice's profitability....
Episode 65: Toolbox Tuesday - Team Talk: Full-Mouth Restoration Options Explained 02.06.2026 6:30
Welcome to Toolbox Tuesday! ️ In Episode 65, Jennifer Paxton breaks down full-mouth restoration options to help dental team members confidently communicate with patients. Learn how to bridge training gaps, navigate financial conversations, and offer patients hope for a healthier smile! INSIDE THIS EPISODE: • Cost-effective route; upper suction vs. lower "floating" challenges. • Locator Dentures: S...
Episode 64: Toolbox Tuesday - Team Talk: Crowns vs. Fillings 12.05.2026 5:56
In this episode of Toolbox Tuesday, Jennifer Paxton kicks off our new "Team Talk" series, a segment dedicated to dental education for both back-office and front-office team members. Often, busy doctors don't have the time to explain the "why" behind clinical decisions, leaving assistants and administrators to handle the tough questions once the doctor leaves the room. Today, we’re tackling one of...
Episode 63: Toolbox Tuesday - Your Assistants Are Messing Up... But It's Not Their Fault 13.01.2026 8:48
Book a Call: https://link.pathwaydentalsolutions.com/widget/bookings/pathwaysolutionscall Is the friction in your operatory slowing down production? In Episode 63 of Toolbox Tuesday, our COO Jennifer Paxton flies solo to tackle a "hot take" from a recent newsletter: Your assistants are messing it up, but it isn't their fault. When a "unicorn" hire starts to struggle by Day 126, it’s rarely due to...
Episode 62: Toolbox Tuesday - Team Loyalty in Dentistry 13.01.2026 6:58
Is your dental practice overly reliant on one long-tenured team member? In this solo episode, Jennifer tackles the complex topic of team loyalty and the vital importance of having robust systems to protect your business when key people inevitably move on. We all want "unicorn" team members who are motivated, successful, and loyal. But loyalty often lasts only as long as it works for that person, w...
Episode 61: Toolbox Tuesday - The Slow Dentist Myth 19.11.2025 13:29
Is your dental practice struggling with efficiency because your doctors are wearing long hours as a "badge of honor"? In this episode of Toolbox Tuesday, Sten Ericson and Jennifer Paxton conclude their series on Sten's recent return to clinical dentistry. They tackle the common challenge of coaching highly educated doctors—who are often "rugged individualists"—to shift from an employee's mindset (...
Episode 60: Toolbox Tuesday - Stop Doing Non-Doctor Tasks 11.11.2025 12:39
Welcome back to Toolbox Tuesday ! We continue our candid series where Dr. Sten Ericson shares his unexpected findings after returning to full-time clinical practice this past summer. Last week, we discussed doctor complaints about assistants. This week, we tackle the flip side: How doctors are actively enabling their teams to underperform and sabotaging their own efficiency. Dr. Ericson and Jennif...
Episode 59: Toolbox Tuesday - Doctor vs. Dental Assistant Drama 05.11.2025 16:21
Welcome back to Toolbox Tuesday! After a short hiatus, Jennifer and Sten are back to tackle a recurring pain point in dental practices: the relationship and perceived issues between doctors and their dental assistants. Sten recently spent time back in the clinical chair—something he hasn't done extensively in years—and gained a fresh perspective on the day-to-day operations and team performance th...
Episode 58: Toolbox Tuesday-Navigating Gaslighting in the Dental Practice Environment 29.07.2025 26:29
Join Jennifer from Pathway Dental Solutions for another enlightening episode of Toolbox Tuesday . This week, by popular demand, we delve into the complex issue of gaslighting within the workplace, specifically within dental practices. Discover how to recognize gaslighting behaviors, why they may inadvertently occur among high performers, and how leadership can effectively address these behaviors t...
Episode 57-Moving to Group Practice-Jennifer's Origin Story Part 2 20.05.2025 10:48
**Podcast Title: Toolbox Tuesday Podcast: Navigating the Shift from Solo to Group Dental Practice** **Episode Description:** Welcome back to the Toolbox Tuesday Podcast by Pathway Dental Solutions! In this second installment of our origin story series, Jennifer continues her journey, moving beyond her initial experiences to explore the dynamic world of group dental practice. In this episode, Jenni...
Episode 56-Jennifer's Origin Story-Part 1-Finding Dentistry by Accident 13.05.2025 9:25
Podcast Title: Toolbox Tuesday Podcast: From Humble Beginnings to Dental Leadership - Jennifer’s Journey Episode Description: Welcome to another enlightening episode of Toolbox Tuesday, brought to you by Pathway Dental Solutions! This week, we shine the spotlight on Jennifer, one of our esteemed team members, as she shares her captivating journey from accidental entry into the dental world to beco...
Episode 55-Webinar Replay! 06.05.2025 57:43
Webinar Replay! ️ Mentoring Million Dollar Producers: A New Paradigm in Dental Practices Join Pathway Dental Solutions as we explore the transformative power of mentorship for dentists and practice owners aiming to nurture million-dollar producers. In this episode, we replay our insightful webinar where Jennifer Paxton, COO, and Dr. Sen Ericson, Founder of Pathway Dental Solutions, dissect the ess...
Episode 54: Toolbox Tuesday-Part 3 of Sten's Origin Story-Mentorship! 29.04.2025 16:08
Navigating the Mentorship Maze in Dentistry with Sten Join us for the latest episode of Toolbox Tuesday, featuring the third installment of our special series with the insightful and experienced Sten. In this episode, we delve into the often misunderstood concept of mentorship within the dental profession. Stem candidly shares his personal journey from a solo dental practitioner to a pivotal figur...
Episode 53: Mentoring $1M+ Producers Webinar Announcement! 22.04.2025 3:40
In this episode, Jennifer from Pathway Dental Solutions takes you on an insightful journey through our upcoming free webinar, set to empower doctors with million-dollar production potential. Join us next Friday as we delve into the enriching Doctor Development Program. **Here's what's in store:** - **Emotional Intelligence Mastery:** Discover the EQ secrets to enhance communication with your team...
Episode 52: Toolbox Tuesday-Sten's Origin Story Part 2-Evolution to Group Practice 15.04.2025 17:23
From Solo to Synergy: Sten's Transformation to Group Practice Join us for the second installment of our special Toolbox Tuesday series, featuring Sten in the hot seat. In this episode, we trace Sten's compelling journey from a solo dental practitioner to embracing the complexities and rewards of group practice. This transformation story is a must-listen for dental professionals eager to understand...
Episode 51: Toolbox Tuesday-Dr. Sten's Ericson's Origin Story-Part 1 08.04.2025 13:51
Discovering Dentistry – Sten's Path to a Fulfilling Career In this episode of Toolbox Tuesday, we embark on the first installment of our special series focusing on the origin stories of our dedicated doctors. Join us as Dr. Sten Ericson shares his compelling journey into the world of dentistry—a career choice driven by his passion for science, creativity, and the allure of being his own boss. Sten...
Episode 50: Webinar Replay-Building Self Managed Teams in 60 Days 01.04.2025 56:35
Webinar Replay: Building Self-Managed Teams in 60 Days Unlock the secret to transforming your dental practice with our latest webinar replay: "Building Self-Managed Teams in 60 Days." Dive into the mechanics of our groundbreaking First 400 program that empowers you to cultivate autonomous, high-performing teams efficiently and effectively. In this engaging session, we walk you through the methodol...
Episode 49: Toolbox Tuesday-Starting a Career in Dentistry as a Team Member 25.03.2025 8:27
Toolbox Tuesday - Starting Your Career in Dentistry Welcome to a special edition of "Toolbox Tuesday" by Pathway Dental Solutions, designed specifically for aspiring dental professionals! Are you ready to embark on an exciting new career in dentistry but unsure where to start? This episode is tailored just for you. Join us as we explore the essential components needed to launch a successful career...
Episode 48: Toolbox Tuesday-Paths to Promotion 18.03.2025 12:44
### Podcast Description: Toolbox Tuesday by Pathway Dental Solutions **Episode Title:** Building Career Pathways in Dentistry: Unlocking Potential and Passion Welcome back to "Toolbox Tuesday," your weekly source of insights and strategies from Pathway Dental Solutions! This episode dives deep into a pivotal topic for dental practices: creating transparent and motivating career pathways for team m...
Episode 47: Toolbox Tuesday-First 400 Program-How is this Different Than Another SOP? 11.03.2025 13:25
Transforming Onboarding with Pathway Dental Solutions' First 400 Program Join us in this insightful episode as we delve into how the First 400 program is redefining the onboarding process in dental practices. Unlike the traditional SOPs that often sit unused on a shelf, the First 400 provides a dynamic and interactive approach to training new team members. Our program accelerates onboarding from a...
Episode 46: Toolbox Tuesday-First 400 Program Objections 04.03.2025 11:17
In this episode of our podcast series, we dive deep into the common objections encountered when launching a new training program. Understandably, new team members may feel overwhelmed by the material, but it's crucial to remind them of the valuable resources available and the structured training program designed to support them. This episode emphasizes the importance of holding new team members ac...
Episode 45: Toolbox Tuesday-First 400 Program Benefits to Your Leadership Team 25.02.2025 8:39
In this episode, we dive into the transformative impact of our "First 400" onboarding program designed specifically for dental practices. Join us as we explore how this innovative approach compresses the standard six-month training timeline into an efficient 60-day process, ensuring new team members hit the ground running. Discover how practice owners benefit from a structured system that reduces...
Episode 44: Toolbox Tuesday-Week 8 Front Office Onboarding 18.02.2025 17:03
️ **Toolbox Tuesday | Episode: Week 8 - Mastery and Professionalism in Our First 400 Front Office Training** Join us for the final episode of our First 400 Front Office Training Program series, where we delve into Week 8, the crowning moment of our intensive 60-day onboarding journey. This episode is crucial as we evaluate whether new team members are the right fit for our practice in the long ter...
Episode 43: Toolbox Tuesday-Week 7 Front Office Onboarding 11.02.2025 14:22
️ **Toolbox Tuesday | Episode: Week 7 - Front Office Mastery in our First 400 Onboarding Program** In this enlightening episode of Toolbox Tuesday by Pathway Dental Solutions, we explore Week 7 of our dynamic First 400 onboarding program. Dive deep into our *Keys to Success* module, specifically designed to elevate the communication and service skills of our front office team. Whether you're new t...
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