Performance Matters | A 5 Moments of Need® Podcast Series

Welcome to the 75th episode! This episode is a special one, in it you'll hear host, Bob Mosher, reflect on his view of the learning and development field's journey to-date. For almost 20 years, we've heard familiar challenges in our industry: needing a seat at the table, ROI struggles, avoiding the role of order takers, and being left out of strategic conversations. Listen to why Bob feels it's ti...

In this podcast episode, Bob Mosher discusses the shift from traditional training methods (ADDIE) to the EnABLE methodology for more effective job performance in the workplace. Listen as he delves into the transformational shift in mindset and operational strategies towards a performance-first approach, fostering a dynamic blend of targeted training and digital coaching. Discover how this change c...

  In this episode, Sue Reber , the Executive Director of Consulting Services at APPLY Synergies , delves into the tactical aspects of implementing a workflow learning solution.  In her conversation with Bob Mosher she highlights the significance of aligning with the workflow, prioritizing job performance, delivering focused support, and integrating the digital coach into training. She walks throug...

Carol Stroud , Senior Strategic Consultant at APPLY, discusses how to strategically partner with the business through the successful completion of workflows. "Knowing stuff" is not good enough. You must impact the workflows and measure actual job performance. Hear how it's done, listen or download the episode now. For more 5 Moments of Need resources, visit  our website,  join  the conversation, ...

Bob Mosher and Einar Schow , CEO of APPLY Synergies, discuss how to align your learning initiatives with the larger business needs. They hit on the topics of: key business drivers and the challenges in understanding them, evolving skills and roles, the rise of L&D, and the elusive ROI. Listen or download this episode now to help create your business case for workflow learning. For more 5 Moments o...

In this episode Bob Mosher and Chris King , Executive Director of the 5 Moments of Need Academy, explore what a Digital Coach is – and isn't. They discuss whether or not the Digital Coach is a technology, what principles make up it's framework, and how the LMS journey maps to it. Listen or Download the Episode Now! For more 5 Moments of Need resources  visit  our website,  join  the conversation, ...

This episode features Sara Chizzo, APPLY Synergies' , Director of Sales, along with co-hosts Conrad Gottfredson and Bob Mosher. Their discussion is focused on Sara's background in measurement and analytics in learning and how the embedding of learning in the flow of work can truly measure impact, effectiveness and return on investment for organizations and their learning programs. For more 5 Momen...

Donna Audritsh, one of APPLY's senior 5 Moments of Need consultants, shares with host, Bob Mosher her 13 tips for facilitating a successful RWA. Listen or download the episode now. For more 5 Moments of Need resources  visit  our website,  join  the conversation,  download  our ebook, and  subscribe  to this podcast so as not to miss a single episode. Copyright © 2023 by APPLY Synergies, LLC | All...

The start to a new year wouldn't be complete without a look ahead! In this first episode of 2023, hosts Bob Mosher and Conrad Gottfredson comb through current trends, statistics, and usage reports with APPLY team member Brooke Thomas-Record to discuss opportunities where workflow learning will have a real impact this year—and beyond. Specifically, the team dug deeper into these four workplace tren...

Are you working to build a "skilled" or "skillful" workforce? The difference does matter. In this episode Bob Mosher digs into our "skill initiatives" to ensure we are not making past mistakes.  Listen now to hear Bob's views on where we need to head with our "skilling" solutions. For more 5 Moments of Need resources  visit  our website,  join  the conversation,  download  our ebook, and  subscrib...

Hosts Bob and Con sit down with John Townsend , vice president of FuturePlan by Ascensus, to discuss how people, processes and technology all come together in conjunction with learning and performance support. Listen, or download now, to hear why John believes, "change does not mean transformation" and where your focus should lie when merging great training with performance support. For more 5 Mom...

As a Performance Matters Podcast listener, you've heard all about the methodology, the basis for why performance-first is no longer a nice to have, but a necessity and the success stories of those who have implemented workflow learning via the 5 Moments of Need framework. Now, we tackle the top question our team gets asked...,"So what does it look like?"  Listen or download the episode now. For mo...

Cindy Huggett sits down with host, Bob Mosher , to discuss her views on virtual instruction, the misses she's seen in the mad rush to make all learning virtual in the last few years, and how virtual instruction can (and does) play a critical role when putting performance-first. Listen or download the episode now. For more 5 Moments of Need resources  visit  our website,  join  the conversation,  d...

In this Experience Matters episode Bob Mosher sits down with Jill Busch , Director of Learning and Development at ManpowerGroup, to discuss her experience with changing learning in organizations and how she approaches the challenge of leading the horse to water and helping it dip it's nose in a bit. Listen or download now! For more 5 Moments of Need resources  visit  our website,  join  the conver...

This episode features  Guy Wallace, who sat down with Bob to discuss his experience with putting performance first. Listen as they chat about everything from stakeholder management and technology, to measurement, common objections, and how to get started with embedding your organization's learning in the flow of work.  For more 5 Moments of Need resources  visit  our website,  join  the conversati...

In this episode host Bob Mosher sits down with Oliver Kern , a consultant, trainer and coach, who first built a performance-first solution as a non-learning leader. Listen as he discusses how he shaped stakeholder content into what was truly needed and made it stick. For more 5 Moments of Need resources  visit  our website,  join  the conversation,  download  our ebook, and  subscribe  to this pod...

This episode takes a deep dive into the technology ecosystems needed to implement workflow learning using The 5 Moments of Need framework. Host, Conrad Gottfredson, along with his guests, Carol Stroud and Sue Reber, walk you through content and maintenance, delivery and optimization, and then tracking, measuring and reporting--all in relation to technology. Download and Listen Now! For more 5 Mome...

Hosts Bob Mosher and Conrad Gottfredson discuss a question they'd never been asked...until now! Download and listen to their discussion around when not to create training. Then, make your plans join us on April 27th at 1 pm ET where we will continue this discussion, live, as a community. Save Your Seat! For more 5 Moments of Need resources  visit  our website,  join  the conversation,  download  o...

In this episode Katie Coates, director of learning at McKinsey and Company, shares with Bob Mosher her latest findings and research behind the true power of performance support. Specifically she addresses, how organizations can think about performance support to solve a broad range of performance challenges; best practices, lessons learned, techniques and strategies for successfully implementing p...

Host Bob Mosher sits down with Jennifer Buchanan , Senior Director II, Field Learning and Development at Sam’s Club, to discuss how she has become comfortable thinking off center. And, in doing so, has truly been able to drive behavior change—specifically with the Club's associates and managers. For more 5 Moments of Need resources  visit  our website,  join  the conversation,  download  our ebook...

Bob Mosher sat down with Doug Holt, the Executive Director of the Training Institute at the Council of the Inspectors General on Integrity and Efficiency (CIGIE), to talk about their approach to learning and how he's getting others to join the party! Listen Now. For more 5 Moments of Need resources  visit  our website,  join  the conversation,  download  our ebook, and  subscribe  to this podcast...

Conrad Gottfredson kicks off the year with guests Honora Whitfield , Meta's Global Director of Learning and Katie Coates , McKinsey & Company's Director of Learning. Listen as these two senior learning leaders discuss how they are working to shift their organization's thinking around learning, the barriers they have faced, and the initiatives they currently have underway for the new year.  For mor...

Bob Mosher and Conrad Gottfredson end the year with a discussion around the transfer of true learning to competency, versus training. This conversation continues in January at the year's first Performance First Webinar. So, have a listen, and plan to join us on January 19th at 11 am ET to share your thoughts and reactions to this topic. Register for the January discussion. For more 5 Moments of Ne...

Learning leaders have moved to the center stage and are now in a light where we must fundamentally rescope our offerings to meet the new ways in which work gets done. With that, host, Bob Mosher, welcomes Brandon Carson, Vice President of Learning and Leadership for Walmart, to discuss this new L&D responsibility for our current world of work.  For more 5 Moments of Need resources  visit  our webs...

What makes designing for the workflow fundamentally different than how we've always designed training? Listen as co-hosts Bob Mosher and Conrad Gottfredson discuss the five principles of workflow learning that they feel allow this approach to stand apart from the training-first mindset and methodology. For more 5 Moments of Need resources  visit  our website,  join  the conversation,  download  ou...