Performance Matters | A 5 Moments of Need® Podcast Series

Joe Dunlap, Chief Transformation Officer at Continuous Learning Experience (CLX), talks "aha" moments and training transformations with co-host Bob Mosher. Listen to Joe describe how he's moving teams to focus on the problems needing to be solved rather than the training that he's being asked to build. For more 5 Moments of Need resources  visit  our website,  join  the conversation,  download  ou...

Hosts, Bob and Con, sit down to discuss words.  What is workflow learning? What is it not? What is performance support? What is it not? What is targeted training? What is it not? What exactly is EnABLE? And how do each of these fit into The 5 Moments of Need framework?  For more 5 Moments of Need resources  visit  our website,  join the conversation, download our ebook, and subscribe  to this podc...

Host, Bob Mosher, sits down with Dhiren Doshi from Colgate Palmolive to talk through how he brought The 5 Moments and workflow learning to the manufacturing floor. They discuss goals, results, and where Colgate Palmolive is headed next. For more 5 Moments of Need resources  visit  our website,  join  the conversation, and  subscribe  to this podcast so as not to miss a single episode.  Copyright ©...

This episode welcomes Alfred Remmits, CEO of Xprtise, who shares with host, Bob Mosher, his international experiences of migrating organizations from training to performance. The two discuss workflow learning and Alfred's work in The Netherlands, as well other parts of the world, along with what his clients have learned, and are learning. For more 5 Moments of Need resources  visit  our website, ...

This episode features Rob Lauber, X-Chief Learning Officer, now Advisor, CEO and Founder at XLO Global, LLC.   With more than 30 years in the L&D space, he and host, Bob Mosher, discuss how the real goal of any business is solving the organization's true challenges, while increasing employee performance. Listen, or download this episode now, to hear Rob's approach to finding, selling, and solving...

Hosts Dr. Conrad Gottfredson and Bob Mosher tackle soft skills, specifically leadership, in this episode of Performance Matters. Senior executives spend just three percent of their workday thinking about the future—that’s a mere 14 minutes per day pondering the environment where they compete.* The future is crucial to an organization’s success, but day-to-day activities are a time suck. By embeddi...

Host, Bob Mosher, and Sam Allen, Owner of Insightful L&D, discuss his performance-first shift and how this journey has been more evolutionary, than revolutionary.   Listen to Sam get "real" about how this type of change doesn't happen overnight and how he's eased both his stakeholders and team into the shift.   For more 5 Moments of Need resources  visit  our website,  join  the conversation, and ...

Listen to hosts Dr. Conrad Gottfredson and Bob Mosher discuss what went wrong with Content Management the first go around and how we can harness the needs of today to build correct, and usable, content management processes and systems - that work. For more 5 Moments of Need resources  visit  our website,  join  the conversation, and  subscribe  to this podcast so as not to miss a single episode. F...

Listen to Bob and Meghan Castillo, principal learning experience designer at HubSpot, discuss how she is shifting her team to being more focused on developing solutions and training by those experiencing and performing the roles, rather than taking orders from a higher level, who may not know the true challenges. For more 5 Moments of Need resources  visit  our website,  join  the conversation, an...

Host Bob Mosher discusses specific trends we're hearing, seeing, and experiencing in our current, and ever-evolving, professional landscape. This episode specifically walks through the changes we've seen, and are seeing, in terms of: design and delivery, learning impact, budgets, the learning field's larger role, and of course the shifts in the learners themselves.  Listen to hear more on how you...

In this episode Bob Mosher talks with Chris King, Chief Learning Provocateur at CEEK LLC, on his latest 5 Moments project which is tied to the pandemic. Listen as Chris describes the project, the urgency, the magnitude, and of course the solution and how the pandemic is the chance to change the way we do business. For more 5 Moments of Need resources  visit  our website,  join  the conversation, a...

This episode starts at the beginning. Host, Bob Mosher, chats with Scott Schmoldt, Training Manager at UMR: A UnitedHealthcare Company, about beginning his organization's performance-first journey. Scott shares lessons learned, why this approach is a fit, and their plan going forward. For more 5 Moments of Need resources  visit  our website,  join  the conversation, and  subscribe  to this podcast...

"The only source of knowledge is experience." -Albert Einstein For this 40th episode, Bob Mosher takes a look back at all of our episodes featuring those who have walked the walk and shares out the top 10 best practices for selling, implementing, and successfully executing workflow learning in an organization. For more 5 Moments of Need resources  visit  our website,  join  the conversation, and ...

Bob Mosher and Guy Wallace, president of EPPIC Inc., talk workflow learning, why it's a must, and how to get our industry really onboard.  For more 5 Moments of Need resources  visit  our website,  join  the conversation, and  subscribe  to this podcast so as not to miss a single episode. For a deeper dive with actionable outcomes, join us at  The 5 Moments of Need Summit. Copyright © 2022 by APPL...

You can build a performance support infrastructure-now. In this episode Sue Reber, Director of Practice at APPLY Synergies, sits down with Bob to discuss how you can get started designing for the performance zone using the software you currently have. Listen as Sue gives advice on how to start where you are and with what you have to shift your learning to be performance-first. For more 5 Moments o...

Mark Wagner sits down with Bob Mosher to discuss how The Hartford has integrated workflow learning into their organization and how the team has used this shifted mindset and accompanying resources to responded to the current landscape.   Listen or download the episode now.   For more 5 Moments of Need resources  visit  our website,  join  the conversation, and  subscribe  to this podcast so as not...

Carol Stroud and Conrad Gottfredson join Bob Mosher in the continued discussion around The 5 Moments of Need Maturity Model. If you're tired of hearing great conversations alongside great ideas, but with little to no tactical ways, or road maps, to get you and your teams to the desired outcome—this is your episode!   Over the course 25 minutes the group discusses how this model is grounded in the...

"If we don't know where we are and we don't know where we are going, how in heaven's name will we ever get to where we need to be?!" -Dr. Conrad Gottfredson Listen as Conrad Gottfredson and Bob Mosher take a look at The 5 Moments of Need Maturity Model, how the model originated, it's growth, and the importance of it's use to improve organizational performance. For more 5 Moments of Need resources ...

Workflow Learning is “new”, possible, happening and disruptive. At a time when our workforce needs are heightened, critical, and ever-changing, our approach to meeting those needs must go beyond “training”. But how do you really do workflow learning? Listen to our first LIVE Performance Matters Podcast which features three courageous learning leaders who have been implementing Workflow Learning fo...

This episode is all about "letting go." It's about letting go of the training mindset and moving to a performance-first way of thinking. It's about letting go of insecurities and designing for the performance zone. Listen as Bob Mosher and Carol Stroud, senior consultant at APPLY Synergies, discuss what it really looks like to support performance in the flow of work. For more 5 Moments of Need res...

"Disruption makes things new again, and what might have been possible...suddenly is." -Denis Pombriant In this episode Bob Mosher and Conrad Gottfredson discuss the possible opportunities out there for us as a learning industry as we currently work through this new normal we are confronted with. Hear how workflow learning can not only address the current threats and challenges we face with serving...

Host, Bob Mosher, speaks with Mary Ruth Bell and Diana Gallant, of Volvo Trucks around what drove them to move their instructional design to The 5 Moments of Need methodology. In this episode Mary Ruth shares the 'aha moment' that caused her to shift her thinking, and in turn shift the thinking of her learners and the larger organization to improve overall performance. Diana shares one aspect of t...

Chris Blocher, principal learning content developer for Autodesk, chats with Bob Mosher on how he and his organization are transforming their learning to meet each of The 5 Moments of Need to increase workforce performance. Listen to hear Autodesk's business drivers for the change, how the team gained buy-in, where they are in their current journey, and a few lessons that have been learned along t...

In today's workplace environment we are all "needing" to go virtual. But who really knows how to do this? We know it's more than just dumping face-to-face programs into the virtual world. It is about creating meaningfully learning that impacts performance, and is sustainable. Listen as Bob Mosher and Conrad Gottfredson discuss the unique opportunity we have currently been given to do things radica...

In this episode Sue Reber, APPLY’s director of practice, sits down with Bill Hickey, a 5 Moments Designer and learning practitioner with Axalta, to discuss what led him to search out “something more” than traditional training and how his team has now shifted from conventional instructional design to The 5 Moments of Need design. For more 5 Moments of Need resources visit our website, join the conv...