Performance Matters | A 5 Moments of Need® Podcast Series

In this episode of The Performance Matters Podcast, Bob Mosher reconnects with Josh Cavalier —AI expert, seasoned L&D innovator, and popular guest from our AI Matters series. Josh’s return couldn't be more timely; the rapid evolution in AI since his last visit has reshaped not only technology but our roles within learning and development. Join Bob and Josh as they delve into AI’s powerful, dis...

In this insightful episode, we explore the importance of embedding evaluation and measurement directly into the design process, eliminating the costly pitfalls of treating it as an afterthought. Our guest, Patti P. Phillips of the ROI Institute, takes us through their 12-step, four-phase ROI methodology, explaining how strategic planning, data collection, and guiding principles create a defendable...

In this episode, Bob Mosher and Sara Chizzo explore real-world examples of organizations that achieved remarkable cost savings by implementing Digital Coaches and performance support solutions.  Learn how these tools streamline tasks, minimize inefficiencies, and deliver tangible business benefits. They also dive into the critical process of aligning metrics with operational outcomes, highlighting...

In this episode of the 5 Moments of Need Performance Matters series, Bob Mosher sits down with Tom Liddell , Learning & Performance Design Manager at MidFirst Bank, to explore the challenges and successes of scaling proof of concepts within organizations. Drawing from his 15 years of experience in learning performance, Tom shares invaluable insights from his work, specifically around managing...

In this episode we dive deep into the critical phases of delivering and optimizing learning solutions with guest, Sue Reber of APPLY Synergies. Sue shares her journey from the early days of problem-based learning to her current role at APPLY Synergies, focusing on the shift from training to performance support. In addition, she and host Bob Mosher explore what "skills" truly mean in the context of...

In this episode, Bob chats with Scott Schmoldt , Associate Director of Learning Operations at UMR, about how the pandemic fast-tracked a shift from old-school training to a performance-driven approach. In their discussion Scott dives into UMR's journey with the 5 Moments of Need methodology, the power of knowing L&D's roots, and how to rally teams around a shared vision using the right languag...

In this episode, Suzan Haizlip , VP, Learning & Performance Operations Manager at MidFirst Bank discusses how her team successfully aligned their learning initiatives with business goals, resulting in significant improvements in audit scores and a reduction in new hire proficiency time. She emphasizes the importance of listening to business unit leaders, building relationships, and providing p...

This mini-series episode features Donna Audritsh , Senior 5 Moments of Need Consultant. Bob and Donna discuss how we, as an L&D industry, have strayed from our core objectives in instructional design and the necessity of refocusing on real-world performance and tasks. The conversation highlights the need for L&D professionals to integrate more closely with business goals, partner effective...

In this episode, Con and Bob kick-off a miniseries dedicated to exploring the essential technology stack that underpins learning and performance.  Over the course of the next 10 episodes, we will feature special guests to revisit key moments from the 2024 5 Moments of Need Summit, examine the evolution of learning technology in the L&D industry, and spotlight how these learning teams are skill...

Today's episode marks the conclusion of our AI Matters series, reflecting on the insightful conversations we've had over the past few months with our featured guests. Join hosts Bob Mosher and Chris King as they unpack these invaluable insights and discuss their implications for the future of learning, performance, and AI. Whether you're a long-time listener or new to the podcast, this episode pro...

In this episode, we had the chance to sit down with both Kevin Oakes and Judy Albers from i4cp to delve into the research they've conducted around the transformative impact of AI on HR. Listen as hosts Bob Mosher and Conrad Gottfredson explore the current state of AI adoption in HR, highlighting both the opportunities and challenges faced by organizations, as well as the the integration of AI in l...

In this episode of the AI Matters Series, hosts Chris King and Con Gottfredson interview Markus Bernhardt , Chief AI Strategist at Endeavor Intelligence, about the evolving role of AI in L&D. Bernhardt shares his unique journey from Special Forces instructor to AI leader, emphasizing practical AI applications, hands-on learning, and the shift from content-focused AI to multimodal experiences. ...

In this episode host, Dr. Con Gottfredson, sits down with Allen Koh from Meta's Global Operations Learning Organization, to discuss the design and implementation of the AI-powered learning solutions Allen has been leading at Meta. Allen and Con chat about how he stays future-ready amidst today's challenges and future uncertainties, shedding light on the evolving landscape of AI in L&D and offe...

Join host, Con Gottfredson, as he welcomes this episode's guest, Josh Cavalier to explore the pivotal role of L&D in harnessing the potential of AI within organizations.  Josh, a seasoned leader in AI, shares insights from his 30-year career journey, highlighting the evolution of technology and its impact on human performance. Listeners gain valuable insights into building AI literacy, craftin...

In this AI Matters episode, Sarah Mercier , CEO of Build Capable, shares her perspectives on how generative AI is reshaping training paradigms. Listen as Sarah shares how she believes AI can save time, enhance access to learning opportunities, and promote inclusion for historically marginalized groups. She also emphasizes the need for healthy skepticism and rigorous verification of AI-generated co...

This AI Matters episode dives deep into the intersection of technology and learning with our special guest, Mike Hruska . With a background in research for the National Institute of Standards and Technology (NIST), Mike brings a wealth of knowledge and experience to the table as a technologist and design thinking practitioner. Listen as Mike shares his perspective on the significant gap between th...

Welcome to the latest episode of our AI Matters series! In this installment, we delve into the world of AI in workplace learning with Angie Hubert , a learning leader at Meta. Join us as we explore Angie's journey and how AI is revolutionizing her organization's content management. Explore the pivotal role of frameworks such as the Five Moments of Need and single source publishing in shaping cutti...

This AI Matters episode features Vince Han , the visionary CEO and founder of Mobile Coach.  Chris, Con, and Vince discuss the vast potential of AI in learning, the significance of robust frameworks, and the crucial need for guardrails in the AI landscape. They also uncover real-world examples, heed cautionary tales, and peer into a future where AI seamlessly integrates into our daily work.  Downl...

Discover the importance of aligning training with the critical moments of Apply, Change, and Solve, and how Erwin's team successfully implemented a Digital Coach to meet theses diverse needs of their workforce.  The dialogue in this episode challenges traditional learning norms and sets the stage for a performance-first mindset in a regulated industry. If you're navigating compliance training, see...

Welcome to AI Matters, a new series within the Performance Matters Podcast. This series aims to bring order and focus to the AI discussions, exploring how it aligns with frameworks like the 5 Moments of Need and learning content management. Throughout the coming months we'll be sharing both expert insights and real-life examples from practitioners.  Episode One is just around the corner, featuring...

Discover the power of the 5 Moments of Need in manufacturing as John Linderman from General Mills takes center stage in this episode of the Performance Matters Podcast. Listen to hear how the General Mills team tackled high turnover challenges by introducing a cutting-edge digital coach for real-time learning. John discusses his team's insights on the coaching model, their swift workflow analysis,...

In this episode, we are honored to have the esteemed Dr. Conrad Gottfredson, podcast co-host and 5 Moments of Need methodology visionary, join us to delve into the contemporary and crucial topic of skills and skillsets. In this discussion, Con shares invaluable insights on building and sustaining skillsets, aligning them with workflow learning, and ensuring they stand the test of time. Enjoy the e...

In this episode of the Performance Matters podcast series, Bob Mosher welcomes Dr. Conrad Gottfredson , pioneer of the 5 Moments of Need , to discuss the importance of knowledge and content management within the context of workflow learning. Listen to dig deeper into the three key steps he suggests to start embracing content management: structuring content, consolidating deliverables, and defining...

In this episode of the Performance Matters Podcast Series, Bob Mosher and Sue Reber delve into the significance of targeted training within the realm of the 5 Moments of Need. They explore the evolution of instructional design from traditional classroom-based approaches to a more dynamic and impactful method. As you’ll hear, Sue Reber stresses the importance of critical skills, noting the shift fr...

In this episode hosts Bob Mosher and Con Gottfredson discuss the challenges of transitioning from a training mindset to a performance mindset. They share a real-life scenario where a long-standing training program was held up as a success story, despite its limitations. Download or Listen Now!   Have questions about this content or another resource on the site? Let us know! Use  this form  to let...