Pax8 TSP Talk

James Davis the Director of the Pax8 Academy in Asia hosts Michelle Kvello from Lantern Partners to discuss the importance of taking a forward looking view at your finances Michelle talks us through what a CFO should be doing, the fundamentals that need to be in place to allow you to start controlling your destiny by getting clarity with your finances and using them to create a direction and makin...

James Davis the Director of the Pax8 Academy in Asia hosts Phuong Tran from Mantria Consulting to discuss Change Management and Digital Transformation by explaining to us key concepts. Phuong talks us through the models and frameworks of Change Management in a very pragmatic way so that we can take this methodology to better enable our clients and create new revenue streams that we haven't had...

James Davis the Director of the Pax8 Academy in Asia hosts Mel Story from Pax8 to discuss the upcoming Privacy Acts in Australia and how Privacy Acts impact partners and their clients around the region. Mel talks us through the key considerations and the need for us to be on top of legislation so that we can help our clients. She shares with us how to understand and share complex information like...

James Davis the Director of the Pax8 Academy in Asia hosts Karen Hillen from Your HR Expert to discuss the importance of implementing HR best practices in your business. Karen talks us through the practical things we need to have in place in our business to not only mitigate risk of issues that could affect your business, but to give your employees a stable and predictable environment to work in.

James Davis the Director of the Pax8 Academy in Asia hosts Brendan Ritchie from Lightwire to discuss what it takes to expand into a new market Brendan talks us through the mistakes that were made and what he would do differently from the lessons he learned. He talks us through what was successful so we can be successful in our expansions.

James Davis the Director of the Pax8 Academy in Asia hosts Catherine Harris from Project Roar to discuss how important it is to develop the soft skills of your team. Catherine talks us through how lots of team members are getting stuck in their careers which is not only impacting our organisations, but impacting our employees and creating dissatisfaction. She helps us understand some of the key sk...

James Davis the Director of the Pax8 Academy in Asia hosts Adam Ross from CloudOlive to discuss one of the major causes of revenue leakage that is eating into our bottom line. Adam talks us through the 2 major problems we have when it comes to managing SaaS and other recurring costs/revenue so that we can better identify the problem we have. He gives us insight into how we can solve these problems...

James Davis the Director of the Pax8 Academy in Asia hosts Allan Briggs from Crisis Shield to discuss the need for all organisations to proactively plan for a crisis whether that be for a cyber incident, act of nature or employee created to reduce the negative impacts to our organisations. Allan talks us through the key components of Crisis Planning so that we can scale it to to the right level fo...

James Davis the Director of the Pax8 Academy in Asia hosts Matt Linn from Thread to discuss the evolution of servicing and interacting with our clients to deliver more efficient and better client experiences. Matt talks us through how the needs of clients have changed as technology has evolved and demographics have shifted. Understand how we can evolve with those needs and change the way we intera...

James Davis the Director of the Pax8 Academy in Asia hosts Andrew Lawrence from de.iterate to discuss the concept of Risk Management so that we can understand how to apply it in our conversations with clients and how we manage our practicesAndrew talks us through how Risk Management is not just a big enterprise methodology and how applying the core frameworks and simplifying our approach we can br...

James Davis the Director of the Pax8 Academy in Asia hosts George Bardissi from bvoip to discuss the opportunities for Partners to take on modern communications as an offering in their business. George talks us through how our mindsets are stuck on how things were in the past and not how our Clients are seeing Modern Communications Technology. He challenges us to understand how we can do things di...

James Davis the Director of the Pax8 Academy in Asia hosts James Gander from Gander Service Management to discuss Internal IT Teams and their interactions with Technology Partners James talks us through how IT Teams operate and what they are responsible with and what their expectations are of external Partners. He shares his years of experience in how Partners can better work with organisations th...

James Davis the Director of the Pax8 Academy in Asia hosts Danni Munro Australian Country Manager from Pax8 to talk about what C-Suite staff and Board members need from you as a Technology Partner Danni shares her experience selling and working with C-Suite staff and Board members giving us practical examples on how to present the right level of information to get decisions made

James Davis the Director of the Pax8 Academy in Asia hosts Reyan Fernando from Growth Intelligence to discuss the importance of strategic planning Reyan talks us through how structure planning and accountability rhythms drive increased business success by helping us create clarity. He discusses the use of a framework like EOS to give us the structure and the practical steps to take to get yourself...

James Davis the Director of the Pax8 Academy in Asia hosts Michael Silva from Emely AI to talk through the concepts of AI Governance Michael explains the need for us to securely implement AI solutions which requires us to understand data governance practices and elevate ourselves from the infrastructure layer to working with applications and understanding end user workflow.

James Davis the Director of the Pax8 Academy in Asia hosts Dean Ellis from Rec4Tech to talk about modern recruitment Dean explains what we are getting wrong when it comes to recruitment and how to think about building out an employee value prop to attract talent and then a process to recruit and onboard them more successfully

James Davis the Director of the Pax8 Academy in Asia hosts Stephen Spiegel from CrewHu to talk through the concepts of measuring client experience Stephen explains what CSAT and NPS actually and why they are important, then dives deeply into what levers are behind the numbers to learn and improve your engagements from Clients. He helps us understand what good looks like and what people do to achie...

James Davis the Director of the Pax8 Academy in Asia hosts Desmond Russell from Partner Elevate to talk through the opportunities that are created through partnerships with Vendors and Distributors Des explains how we are more in control of our destinies than we think we are. He outlines how Vendors and Distributors look at their Partner bases and provides us with a framework to position ourselves...

James Davis the Director of the Pax8 Academy in Asia hosts Dan Brockwell from Earlywork to talk through the opportunities and challenges of Gen Z staff Dan challenges us on our misconceptions of the youngest generation in our workforce and helps us understand how to set them up for success in our businesses.

James Davis the Director of the Pax8 Academy in Asia hosts Andrew Brett from Infosure to talk through cybersecurity insurance from a client's perspective Andrew shares with us insights on to why cybersecurity insurance uptake is so low, what is happening in the industry and how you can better leverage a specialist insurance broker to get more of your clients to engage in your cyber practices

James Davis the Director of the Pax8 Academy in Asia hosts Maria Richter from 2PM Services to discuss human centred thinking and how that applies to the technology industry Maria talks us through the mistakes we make as technologists when thinking about problems and how we can reframe our approach to get better outcomes for our clients and have a greater impact that clients value

James Davis the Director of the Pax8 Academy in Asia hosts Nathan Hutchison to talk through the management talent gap issue that we have in the industry Nathan talks us through the challenges we are facing and what we can do to better support the growth of our inexperienced leaders with different techniques and awareness

James Davis the Director of the Pax8 Academy in Asia hosts JB Fowler from Domotz to talk through the best practices of monitoring and managing modern networks JB talks us through the changes that have happened to environments and the mindset shift we require to not only set them up more securely, but the importance of scalability with the increase of IoT devices

James Davis the Director of the Pax8 Academy in Asia hosts Rob Bufano from Service Leadership to talk through the best practices of financial high performance of your Technology Business Rob talks us through the key financial numbers that high performing TSPs utilise to extract the highest profitability in the industry. Rob shares the insights of what Best in Class is and what that looks like for...

James Davis the Director of the Pax8 Academy in Asia hosts Michal Pisarek from Orchestry to talk through why we need to get more involved with our clients and how they collaborate utilising technology. Michal talks us through the challenges our clients are facing that we probably aren't aware of and how to implement a governance program that enables them to be more productive and secure while...