Pax8 Academy Live

In this episode of Academy Live, we’re helping you build your Pax8 Beyond 2026 session plan… because with 24 Academy sessions on the agenda, you want a strategy, not guesswork. Beyond is built around Community, Education and Innovation, and today we’re zeroing in on Education to show you how to pick sessions based on the industry trends you care about most: MIP, scalability, strategic leadership,...

In this episode of Academy Live, we explore one of the most important frameworks for understanding where AI is headed: the Gartner Hype Cycle and why it matters for MSPs, business leaders, and anyone preparing for what’s next. As Pax8 looks ahead, there’s a clear focus on the future of digital labor powered by agentic AI. But preparing for the next technology curve doesn’t mean abandoning the busi...

What does it really take to grow from an individual contributor to a leader and beyond? In this episode of Academy Live, Jennifer Roy, CEO of Nucleus Networks, shares her journey from service manager to leading a $25 million MSP and what she wishes she had known earlier in her career. 🔑 Key Topics Covered ✅ Jennifer Roy’s journey from service manager to CEO ✅ How to move from individual contrib...

What happens to all the great ideas that never make it on stage? In this episode of Academy Live, we sit down with Tara Rummer, Director of Community at Immy.bot, and Dean Trempelas, Head of MSP Success at Empath, to explore two movements shaking up the MSP space: RejectionCon and Spicy Monday. 🔑 Key Topics Covered ✅ What RejectionCon is and how it started ✅ Why rejected talks can be the most v...

A great strategy means nothing if it never turns into results. In this episode of Academy Live, Scott Berns, SVP of Revenue & GTM Americas at Pax8, breaks down the fundamentals of building a business plan that actually drives outcomes. 🔑 Key Topics Covered ✅ Why many MSPs struggle to translate strategy into real results ✅ How prioritization helps businesses focus on what truly moves the nee...

In this special Women’s History Month episode of Academy Live, we’re joined by Sara Ehrich, Manager of Academy Instructor Led Training at Pax8, to explore what modern leadership really looks like and how to build inclusive teams that perform at a higher level. Sara leads Pax8’s leadership curriculum, including programs for first-time leaders, new managers, and middle managers stepping into more st...

Great sales isn't about pitching harder. It is about asking smarter questions that create curiosity and move buyers toward action. In this episode of Academy Live, Keith Marchiano, Senior Executive Coach and Program Manager for Sales Enablement at Pax8, breaks down how MSPs can use the Results Selling Framework to sell more, prospect more effectively, and strengthen their marketing message. Keith...

In this episode of Academy Live, Amy Luby, Executive Coach with Pax8 Academy, joins the conversation to break down why so many MSPs struggle when they try to move beyond founder led sales. Amy walks through the three most common mistakes MSPs and founders make when scaling sales, clarifies the difference between marketing and go to market, and explains why truly knowing your clients and verticals...

In this episode of Academy Live, Chris Wicks, Manager of Academy Coaching at Pax8, breaks down the power of dispatching and why it’s one of the smartest investments an MSP can make. With 20 years in the industry, Chris shares how proper dispatching boosts operational efficiency, improves engineer satisfaction, and prevents client chaos. All while saving your MSP thousands of dollars per year. 🔑 K...

Technical skills may get you hired, but they are no longer enough to help you grow. In this episode of Academy Live, we explore how engineers and technical professionals can evolve their careers by building account management skills, stronger client relationships, and early leadership capabilities. As MSP roles continue to change, clients expect more than reactive support. They want trusted adviso...

What makes someone a great leader in 2025? It is not technical mastery or being the smartest person in the room. In the age of AI, the most impactful leaders are the ones who coach, communicate, and elevate the people around them. In this episode of Academy Live, Tyler Vallario, Senior Learning Experience Facilitator and Advisor at Pax8, unpacks what leadership really requires today. 🔑 Key Topics...

AI is changing the game for engineers, but only if you feed it the right data. Are you an MSP and wondering how to implement this in your shop? We’ve got you covered… welcome to Academy Live! In this episode, Pax8 Senior Executive Coach Rob Hird breaks down his Beyond 2025 Breakout Session: AI and Engineers 101. We’ll explore the 5 Cs of AI adoption: Confidentiality, Compliance, Cost, Capacity, an...

In this episode of Academy Live, Chance Weaver, VP of AI Adoption Americas at Pax8, joins the show to break down how Managed Service Providers can evolve into Managed Intelligence Providers (MIPs) and start selling AI today! This episode walks through the frameworks that turn AI from an intimidating buzzword into a revenue-generating reality. 🔑 Key Topics Covered ✅ What is the Managed Intelligen...

In this episode of Academy Live, we sit down with Dr. Jake Necessary, CISO at StaffDNA, to break down what it really takes to lead high-performing remote teams. Jake has spent decades thriving as a remote employee, long before remote work became mainstream. Through case study research, he uncovered a major gap in how organizations manage distributed teams. His findings reveal that traditional lead...

AI can feel overwhelming, but it doesn’t have to. In this episode of Academy Live, Rex and Chris sit down with Dave Wiseman, Data and AI Program Manager at Pax8, to unpack what real AI success looks like and how to prepare if you haven’t started yet. Dave shares practical ways to measure AI outcomes, like efficiency gains, increased profitability, and reduced risk, while offering advice for leader...

What does it really take to grow a successful MSP? In this episode of Academy Live, we chat with Jeff Wolverton, CEO of PivIT Strategy, to hear his story of transformation, perseverance, and growth. Jeff shares how joining Pax8’s Phoenix Peer Group gave him the foundation to strengthen his MSP across sales, service, and operations. We’ll hear his stories about how the lessons learned (and tough lo...

Pricing isn’t just about numbers — it’s about knowing your value. In this episode of Academy Live, we sit down with Jonathan Mack, Lead Executive Coach at Pax8, to dive deeper into his Beyond 2025 session: Did You Raise Your Rates? Jonathan unpacks why 99% of clients accept rate increases, the importance of knowing what level of provider you really are, and how to avoid the most common mistakes MS...

In this episode of Academy Live, Pax8 welcomes Larry Cobrin, Founder and CEO of MSPCFO, to break down how MSPs can improve profitability by treating their client base like a portfolio. Larry explains the portfolio approach to identifying top and bottom performing clients, digging into why performance varies, and making data-driven changes that improve margins. 🔑 Key Topics Covered: ✅ Treating cl...

In this episode of Academy Live, we pull back the curtain on how Pax8 Academy is integrating AI into our training programs while keeping human knowledge and experience at the core. Amanda Glidden shares real examples, including a Synthesia-powered demo, and explains the considerations every business should make before leaning too heavily on AI. We’ll also explore insights from the Pax8 Agentic Inf...

In this episode of Academy Live, we welcome Pax8 Strategic Consultants Sophie Dowsett Smith and Limara Thorne to celebrate the launch of their new podcast, Athena Rebels. Athena Rebels challenges the status quo. How? By exploring the real issues women face in tech, media and modern workplaces, with Sophie and Limara weaving humor, honesty, vulnerability and lived experience into conversations that...

What if you had a GPS for growing your MSP? That’s exactly what Pax8 Guided Growth delivers. Welcome to Academy Live! In this episode, we’re breaking down how Data and AI Guided Growth helps you take control of your journey, so you can stop reacting and start leading. Whether you're just starting to explore AI or ready to bring a data-driven solution to market, we’ll show you how to build confiden...

Join us on this episode of Academy Live as we dive into the art of crafting a marketing strategy for MSPs that drives meaningful change and impact. Our guest, James LaVine, shares invaluable insights on how to identify the change you bring and translate it into a powerful marketing approach. 🔎 Key Topics Covered: ✅ The key components of developing a comprehensive marketing strategy ✅ Understand...

Ready to see the future of the Pax8 Marketplace? 🚀 We've got you covered... Welcome to Academy Live! From public storefronts designed to attract new customers, to a roadmap packed with innovation, this episode gives you a glimpse at how partners can take real action today to grow faster, connect smarter, and evolve into next-gen providers.  🔑 Key Topics Covered: ✅ Public storefronts: what they...

Welcome to Academy Live! In this episode, we invite Eliott Chandler and Christopher Kirby to dive into getting started with Microsoft Azure. Through this episode, viewers should walk away with an understanding of Azure's ecosystem and an understanding of how Azure can boost your business. 🔑 Key Topics Covered: ✅ What is Azure? ✅ What is the basic use of Azure? ✅ The value of building an Azure...

Join us for another episode of Academy Live as we dive into the complex world of taxes for managed service providers (MSPs), featuring esteemed guest Bradley Gross. Tax season is coming, so in this conversation we'll explore key considerations and practical tips to help MSPs navigate tax-related challenges and ensure compliance with regulations. 🔎 Key Topics Covered: ✅ Nuances of interstate taxa...