Patient Journey Pioneers

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In this episode of Patient Journey Pioneers, I'm joined by Dr. Spencer Dorn, Vice Chair and Professor of Medicine at the University of North Carolina. Dr. Dorn shares his extensive journey in the healthcare field, focusing on the intersection of clinical care, operations, and technology over his 20-year career. We discuss the evolution of digital tools in healthcare, the integration of AI in clini...

Join us in this exciting episode of Patient Journey Pioneers as we dive into the preparations and offerings of HLTH 2025, the premier healthcare innovation event set to take place in Las Vegas. Meet our guests who hop on each year to share the inside scoop on the event's hot topics, trends, and groundbreaking sessions.  Discover what to expect from the agenda, the show's new additions (including a...

In this episode of Patient Journey Pioneers, get an exclusive inside look at ViVE 2025, the most anticipated event in healthcare and digital health innovation. We're joined by three remarkable leaders—Nancy, Amanda, and Jodi from HLTH—who share how they’re shaping this year’s event in Nashville. From actionable marketing strategies that create FOMO to crafting impactful content sessions and foster...

In this episode of Patient Journey Pioneers, Bobby Guelich, CEO and Co-Founder of Elion , shares his journey in pioneering healthcare technology. Bobby explains how Elion serves as an intelligence platform for healthcare organizations, helping them navigate the complex vendor landscape by providing research and insights on software and services. He emphasizes the importance of streamlining vendor...

In this episode of Patient Journey Pioneers, we sit down with Reid Stephan, VP and Chief Information Officer at St. Luke's Health System. Reid shares his inspiring journey from cybersecurity at HP to leading digital transformation in healthcare. He discusses the importance of aligning technology with meaningful outcomes, the challenges of implementing innovative solutions like AI-driven ambient li...

In this episode of "Patient Journey Pioneers," host Liat Kozuch is joined by Troy Goodwin, HLTH's Sales Director, and Jody Tropeano, HLTH's Head of Content, to discuss the upcoming HLTH conference in Las Vegas from October 20th to 23rd. Troy and Jody provide insights into their roles, the anticipated highlights of the event, and the latest trends in healthcare innovation, including generative AI,...

In this episode of Patient Journey Pioneers, we engage in an enlightening discussion with Cris Ross, CIO of Mayo Clinic, and Ed Marx, CEO of Marx Advisory, about their newly authored book "Diagnosed" and its companion white paper on improving the patient experience. Cris and Ed share their personal healthcare journeys, the inspiration behind their book, and offer actionable insights on enhancing e...

In this episode of Patient Journey Pioneers, we welcome Sarah Richardson, President of the 229 Executive Development Community. Sarah shares her extensive journey in healthcare IT, her experiences in various leadership roles, and her passion for manifesting career dreams. She discusses the evolving role of the CIO, the importance of human-centered design in healthcare, and key digital health initi...

We interviewed her on the busy show floor at ViVE 2023, then she hopped on the podcast to reflect on what she's seen then vs. what's happening now. With ViVE 2024 around the corner, this episode of "Patient Journey Pioneers" with MUSC's Chief Digital Transformation Officer Crystal Broj reveaks her invaluable insights and strategies that are reshaping the healthcare landscape, delving into the grou...

In this episode of "Patient Journey Pioneers," we dive into the world of healthcare incentives and funding, especially for organizations facing financial constraints. Buddy takes us on his remarkable journey, starting as an undergraduate engineering student with a passion for healthcare and eventually ascending to prominent leadership roles at HIMSS and CHIME. His story underscores the invaluable...

Join us for this dynamic conversation with Baptist Health’s Danielle Rodriguez, Senior Director of Customer Excellence, and Julian Ammons, Director of IT Digital Cloud Development Operations. Discover how Baptist Health is leading the charge in transforming healthcare through digital innovation, automation, and the responsible implementation of AI assistants. Gain invaluable insights into their st...

In this special episode, we host Mike Schneider, a principal and senior executive at Greystone Net, for a captivating discussion on the upcoming Healthcare Internet Conference (HCIC). Mike delves into the history, importance, and future trends of HCIC. With over 25 years in the industry, Mike provides a rich perspective on the evolution of digital healthcare, from the dawn of the internet to the e...

Ever wondered about the story behind Petunia, the unicorn gracing HLTH's promotional content? Dive into this episode of Patient Journey Pioneers to meet some of the masterminds of this industry event — HLTH's Head of Content, Amanda Ciccatelli, HLTH's Head of Marketing, Allen Yesilevich, and HLTH's Creative Director, Mike Hoefler. They and their teams are working endlessly behind the scenes toward...

In this episode, we bring you an insightful conversation with Gretchen Britt, Vice President Information Technology at Liberty Hospital. Join us as we delve into Liberty Hospital’s unwavering commitment to patient-centered care. Gretchen shares her remarkable journey from a certified nurse aide to an IT leader, highlighting the importance of understanding end-user needs and providing meaningful tr...

In this thought-provoking episode, we sit down with Omkar Kulkarni, Vice President, Chief Transformation Officer, and Chief Digital Officer at CHLA. We delve into the challenges faced in pediatric healthcare innovation and how to address them effectively, the importance of prioritizing practical impact, and finding solutions that improve the patient journey as they are doing in their recent projec...

In this episode, we sit down with Professor Sam Shah , a renowned expert in digital health. Sam discusses the pressing issue of access to healthcare and the need for digital solutions to empower patients. He shares insights on the challenges of obesity and weight loss, highlighting the importance of a holistic approach that combines medicine, diet, exercise, and digital health interventions, while...

Patrick McGill, EVP and Chief Transformation Officer at Community Health Network lets us in on his approach to successfully implementing digital transformation processes within a healthcare organization. We discuss the challenges and responsibilities of system-wide change and how to accurately measure a project's success (or failure). Show notes: Follow Patrick on Linkedin Learn more about Communi...

In this episode, prepare to be pioneered by Graham Gardner , CEO of Kyruus, the leader in provider search and scheduling solutions for healthcare organizations. Kyruus' powerful provider search, match, and scheduling capabilities enable consumers to easily find and book care within a single online experience. The discussion touches on the origins of Kyruus and how they provide ROI for organization...

Suja's vast experience spans across multiple disciplines including retail, healthcare, supply chain, tech, and so much more. On this episode of Patient Journey Pioneers, we hear Suja's description of what the ideal digital patient experience looks like, and how we are (already) seeing an 'amazonization' evolving in real-time. About Suja: Suja is a healthcare, consumer, retail, tech, supply chain e...

In this third and final episode of our Pre-ViVE Mini Series, you'll hear from Sara Vaezy, Chief Strategy and Digital Officer at Providence. She discusses her upcoming session at ViVE, and the basics to building a digital healthcare flywheel. We also discuss trends we should expect to see this year on the showfloor at ViVE and how Providence is paving the way to identity-driven patient experience,...

In this second episode of the Pre-ViVE Palooza mini series, ViVE"s Head of Growth and Head of Content let us in on the inside scoop of what's on the agenda for this year's ViVE Event. Hear about the main trends we'll be seeing on the show floor, the speakers roster and session topics, all the way to the most important thing to pack in your suitcase. Fun fact: Did you know that sessions at ViVE wil...

In this first episode of the Pre-ViVE Palooza mini series, starting us off is Michael Archuleta, Chief Information Officer at Mt. San Rafael Hospitals and Clinics. Hear about his upcoming session at ViVE: Building the Digital Transformation Plane while Flying, along with other CHIME leaders. The session will cover topics around digital transformation and the long and winding process, along with it...

Prepare to reimagine the patient experience in this episode with Laura Semlies, Partner at McKinsey and Company. Laura lets us in on her ideal world, where friction is removed with self-service, and transparency is of top priority. As a true leader who spent a decade spearheading digital patient experience at Northwell Health and another decade as Director, Healthcare IT Advisory at PwC, Semlies n...

As a former clinician, Roger always wondered if there are other ways to do things in healthcare. Moving towards the admin side allowed him to take a broader look at how health is determined. Tune in to hear how MSU is leveraging digital tools for mutual accountability, communication, trust, and transparency, inevitably skyrocketing their NPS scores to national top quartile. Jansen suggests to “hav...