Patient Journey Pioneers

Claus Torp Jensen, Teladoc Health's Chief Innovation Officer, lets us in on the importance of designing a better patient experience within the system's constraints. Jensen walks us through Teladoc Health's method for creating longitudinal patient records to realistically connect the dots and remove friction from the patient-physician relationship. Claus is on a  mission to make healthcare ambient...

Tressa Springmann, Senior Vice President and Chief Information and Digital Officer at LifeBridge Health, lets us in on her daily mission to meet patients where they are, while taking into consideration their varying levels of digital literacy. After all, she's at the forefront of providing access to care across all generations, and some folks are still used to the "old way of doing things". Tressa...

After having produced more than 500 episodes on Shift Forward Health , the podcast for progressive healthcare leaders, Jared Johnson could’ve shared 500 eye-popping insights (if we had the time). On this episode, Jared, who has also created a contagious framework for healthcare organizations to lead with disruptive innovation, shares the absolute best lessons learned from all these years spent int...

After years of experience in the field, Taylor’s approach is plain and simple: access to healthcare should be easy. Health equity and meeting patients where they are, are only some of her guiding lights as she sets out on her daily mission to improve Ballad Health’s patients’ digital experience as Senior Vice President and Chief Consumer Officer. Today, Ballad Health is rocking its own apps, one f...

Dr. Zafar Chaudry, industry award-winner and Chief Digital Officer & CIO of Seattle Children’s Healthcare , shares his belief that digital healthcare executives are in the business of patients, not in the business of IT. The plans and tools Seattle Children’s implements must be available to all patients from all segments, or they won’t be of much value. Not everyone has the latest iPhone let a...

Tom Bowen Wright, who was VP Digital Health of Baylor Scott & White Health , shares his enthusiasm around personalization and its implementation in healthcare, specifically how personalized interactions will be embedded in communications, call centers, front desks, and through care teams. He believes this will eventually enhance relationships, intimacy, and overall better outcomes. We also dis...

Robert Bart, Chief Medical Information Officer of UPMC shares his recent focus on streamlining patients' digital experiences through end-to-end digital self-service, increasing both engagement and satisfaction. He reveals his outlook on AI and other emerging technologies in healthcare and provides best practices for implementing digital innovation within a system; as well as measuring its success....

Dr. Whitfill, HonorHealth 's Chief Transformation Officer and named one of Becker's 32 inspiring chief transformation officers in healthcare 2022, shares his mission to use digital technologies to assist not only patients, but also caregivers, practitioners and employees the like. We discuss the specific milestones he uses to measure the success of HonorHealth's digital endeavors, as well as how t...

Jake Dorst, Chief Information and Innovation Officer at Tahoe Forest Health System shares his “whys” and “hows” behind simplifying patient access. The path to efficiency, however, comes with its own challenges, especially as it relates to caregivers giving up pieces of their scheduling autonomy and handing it off to patient-centric solutions. Jake also places his digital bets on emerging technolog...

Craig Richardville, recently named as the new Chief Digital and Information Officer and Senior Vice President at Intermountain Healthcare , is a force in healthcare innovation. Craig dishes on the recent merger of SCL Health and Intermountain Healthcare, and his ambitious plans to transform Intermountain from a health system providing digital services to a digital company delivering health service...

Angela Yochem, Novant Health’s EVP Chief Transformation and Digital Officer, takes us through her unconventional professional journey through Dell, Bank of America and Rent-A-Center that eventually landed her in healthcare, where transformation is needed most. She shares her highest priorities as a member of the C-suite, and the main motivation behind Novant Health’s new Innovation Lab. Angela als...

Edward Marx, CEO of Divurgent and former CIO of Cleveland Clinic, reveals the strategies required to push digital innovation projects forward within a health system. In an age of heightened digital demand from providers and patients, Marx suggests that executives such as CIOs, CMIOs and CDOs place their emphasis on governance within the healthcare organization, and take the time to go “undercover”...