PAC's All Access Pass Podcast

The leaders at Memorial Sloan Kettering Cancer Center decided that patient access should be the number one strategic imperative across the health system. However, their journey spelled out an important lesson along the way: we must place our trust in the patient before we can achieve our access goals. This month, Founder and Executive Director Elizabeth Woodcock sits down with pioneering access le...

Data is the foundation of effective decision-making, offering health system leaders the tools they need to uncover opportunities and drive meaningful change. This month, Founder and Executive Director Elizabeth Woodcock sits down with Rebecca Carey, MBA, PMP , Vice President, Ambulatory Access, Stanford Children’s Health, and Chris Profeta, MPH , Senior Director of Research and Instruction at the...

Reliable access to primary care is foundational to any healthy population, but achieving that goal is anything but simple. This month, Founder and Executive Director Elizabeth Woodcock sits down with three inspiring primary care leaders: Dr. Melissa Blakeman , Medical Director for Patient Access, Regional Medical Director, Maryland Suburbs, Johns Hopkins Community Physicians; Dr. Jessica Nordstrom...

Health systems today need to find bold new ways to meet patient needs while fostering provider wellbeing to survive. This month, Founder and Executive Director Elizabeth Woodcock sits down with two distinguished leaders in access and operations: Angela Lamb, MD , Associate Professor, Department of Dermatology, Medical Director, Faculty Practice Associates’ Access Center, System Vice Chair of Clini...

How can the ambulatory enterprise meet patients’ needs when demand continues to grow? This month, Founder and Executive Director Elizabeth Woodcock sits down with three seasoned ambulatory leaders: Mike Condrin , Interim Chief Administrator at UC Davis Medical Center and Interim COO of UC Davis Health Hospital Division; Jennifer Hayden , Associate Vice President of Patient Access and Ambulatory Fa...

Failure isn’t the end—it’s a new beginning, and an opportunity to improve. This month, Founder and Executive Director Elizabeth Woodcock sits down with Dr. Amy Edmondson , Harvard Business School professor and author of ‘The Right Kind of Wrong: The Science of Failing Well,’ and Dr. Victor Hassid, MD, CPE, FACS , Executive Medical Director of Access Strategic Operations and Associate Professor of...

How can we assure high quality service in the face of ever-shifting standards?  Contact centers have evolved rapidly since the days of landlines, and today’s access leaders face a new host of challenges and considerations. This month, Founder and Executive Director Elizabeth Woodcock sits down with some of the nation’s top innovators in the world of contact center management, including guests Trac...

Patients navigating the healthcare system are faced with challenging and often daunting circumstances – and it’s our responsibility as health system leaders to ease that burden with empathy and simplicity. This month, Founder and Executive Director Elizabeth Woodcock sits down with three leaders dedicated to improving the patient journey: Alan Dubovsky , MBA , Vice President and Chief Patient Expe...

The most valuable asset for any ambulatory enterprise is our providers’ precious time. This week, Founder and Executive Director Elizabeth Woodcock sits down with Adrin Mammen, MBA , Vice President & Chief of Ambulatory Patient Access at Mount Sinai Medical Center, to discuss optimizing that invaluable resource with the intricacies of capacity management. Adrin has long been a champion of redu...

Equity is the cornerstone of healthcare. Nonetheless, institutional inequalities continue to challenge equitable access to care. It is our responsibility as health system leaders to dismantle the barriers within and help to level the playing field for the benefit of patients. This month, Founder and Executive Director Elizabeth Woodcock sits down with Nick Mah , Interim Senior Director of Access &...

Managing clinic capacity is a complex problem without a ready-made solution. This month, founder & executive director Elizabeth Woodcock sits down with esteemed guests Melanie Cassamas, MHA , Enterprise Director at Massachusetts General Brigham; Paul Rohrer, MHSA , Director of Access at University of Colorado Medicine, and Rebecca Carey, MBA , PMP , Vice President, Ambulatory Access at Stanfor...

With the help of the fearless Best Practices Committee, the Patient Access Collaborative developed the Best Practices in Access document. In this episode, Founder and Executive Director Elizabeth Woodcock sits down with Tina Tolomeo, DNP, MBA, APRN, FNP (BC) , Senior Director and Nurse Practitioner at Yale Medicine; Holly Koehler, MBA , Vice President of Patient Access Services at Northwell Health...

Equity and sustainability lie at the heart of every access improvement at Seattle Children’s Hospital. This month, Founder and Executive Director Elizabeth Woodcock sits down with Tia Rooney, MBA , Director of Surgical Service Lines at Seattle Children’s, to discuss the health system’s innovative strategies to reduce missed appointments, improve equity in access, and scale sustainable solutions wi...

Centralized nurse triage is quickly emerging as an innovative tool for facilitating patient access. Founder and Executive Director Elizabeth Woodcock joins Greg Addicott, MSN, RN, CCRN , Director of Nursing – Consumer Experience & Access at New York-Presbyterian Hospital, Kendra Sutton, DNP, RN-BC, NEA-BC , Director of Telehealth Nursing at Baylor, Scott & White Health, and Laurie O'Br...

Contact center management is foundational to patient access, but today’s health system leaders are facing wicked new problems as technology and staffing needs continue to evolve. Join Founder and Executive Director Elizabeth Woodcock in conversation with Michael Hesseltine , Director of Ancillary Services at the University of Iowa Patient Access Center; and John Schultz , Director of Contact Cente...

Leveraging the capacity management toolbox is vital to creating and sustaining patient access. In this episode, Founder and Executive Director Elizabeth Woodcock sits down with Hitan Kamdar, MS, MBA, Executive Director of Patient Access and Patient Experience, Geroge Washington University Medical Faculty; as well as Gina Carilli, Manager of Schedule Optimization at Baystate Health, to highlight st...

In the ambulatory enterprise, there is no resource more precious than capacity. Leaders at Geisinger health are pioneering new solutions to optimize the use of this invaluable capacity, and they’ve generously shared their insights as a part of the PAC’s All Access Pass. This month, Founder and Executive Director Elizabeth Woodcock sits down with Patrick Kokoruda, MHA, CCSL , Vice President of Clin...

Creating patient access is already a challenge for children's hospitals, but sustaining that change adds yet another layer of complexity. Texas Children's is no exception, and yet their creative leaders have succeeded in making key interventions ‘stick’ in the wake of COVID. Join Founder and Executive Director Elizabeth Woodcock as she talks access with Grace Karon, Director of Business Operations...