OrbisX Off the Clock Show

Season 6 gallops out of the gate with an electrifying episode about picking partners and vendors who actually deliver. We explore the parallels between betting on the right horse (by studying the jockey) and the high-stakes precision of F1 pit crews, where milliseconds can mean the difference between glory and disaster. Then, in "Just the Tip," we turn up the heat with spicy strategies on how to a...

In this knockout episode of The Off the Clock Show, we jab into the art of being entertaining to attract more eyeballs to your business. Shawn shares his playbook for spicing up marketing at Auto World, proving that storytelling isn't just for bedtime—it's for prime time. From making your audience crave weekly updates to using the holiday season as a content goldmine, we've got the tips to help yo...

In this insightful episode of The Off the Clock Show, we dive deep into how detailing shops can make the most of Black Friday and Cyber Monday. We discuss how important it is to plan early, emphasizing that a successful holiday promotion takes more than just last-minute discounts. With tips on utilizing OrbisX’s advanced analytics, we show how digging into past stats can help tailor ads that truly...

In this action-packed episode of The Off the Clock Show , Shawn and Marshall reveal the secrets behind their unique approach to gaining exposure at the legendary SEMA car show. They share how they broke into this highly competitive scene with a bold strategy that any business can learn from. Drawing on a vivid analogy, they compare the business landscape to a school of fish under constant attack f...

In this eye-opening episode of The Off the Clock Show, we dig into the power of belief—why thinking you can and will conquer challenges could be your biggest edge in business and life. But self-belief isn’t everything; it’s also vital to assess what you’re not doing to fill the gaps you might not see. And for every motivated business owner, there's bound to be the odd lazy employee or two—so we’re...

In this episode of The Off the Clock Show, Marshall and Shawn dive into how dolphins sleep with one eye open and how that translates to keeping your business sharp during the off-season. He explores the importance of staying proactive and alert, even when things slow down, ensuring that your business doesn’t drift off completely. Shawn and Marshall also offer valuable tips on how to sell gift card...

Buckle up for Season 5, Episode 19 of The Off the Clock Show, where we get down and dirty with the real talk on starting strong and why waiting around ain't gonna cut it. We're giving you the secret sauce to building your own customer universe while dodging the rookie mistake of turning metrics into meaningless targets. (Hint: that’s where most businesses fumble!) We’re all about those raw, real h...

In this episode of The Off the Clock Show brought to you by OrbisX CRM for detailers and hyperClean Car Care products, we're diving into some great topics that will help you prepare to crush the remainder of 2024 like a champ! We kick off the episode with some funny stories and updates and then Marshall explains why wearing your logo isn't just a 9-to-5 thing—it's a 24/7 statement. Whe...

In this episode of The Off the Clock Show brought to you by OrbisX CRM for detailers and hyperClean Car Care products, we're diving into the details of how your detailing business could fall victim to the Osborne Effect—and, more importantly, how to avoid it like a seasoned pro. We'll cover the dangers of prematurely advertising seasonal promotions and how it can send your business into a...

Detailers, we’re back - and this time, we’re coming in hot with the most laughable reason someone objected to getting a ceramic coating (yeah, apparently, it’s connected to car theft in Canada’s crime capital - don’t ask). Then we get down to business - literally. Are you self-employed, or are you building an actual business? There's a difference, and we’re here to give you the hard truth. And...

Welcome back to another episode of The Off the Clock Show, where seasoned industry pros deliver edgy and informative content for automotive detailers. In this episode, we’re diving into how you can harness the power of the "devil's advocate" in your business to drive creativity forward. Instead of getting frustrated when your team pushes back on your ideas, understand that their feed...

Welcome back to another episode of The Off the Clock Show , where seasoned industry pros deliver edgy and informative content for automotive detailers. This week, we dive into a crucial lesson for every car detailer: stop pinching pennies on your products! Over-diluting or obsessing over dilution ratios might seem like a cost-saving move, but it's actually a trap. The truth? Product costs are...

Welcome back to another episode of The Off the Clock Show , where seasoned industry pros deliver edgy and informative content for automotive detailers. In this episode, we dive into the power of Karma Rewards —a system that goes beyond traditional sales commissions by rewarding your staff for going the extra mile. Discover how this approach can boost morale, increase productivity, and ultimately e...

Welcome back to another episode of The Off the Clock Show , where seasoned industry pros deliver edgy and informative content for automotive detailers. In this episode, we break down the differences between organic and paid ads, and how you can use organic methods to capture attention and supercharge your paid ad campaigns. Of course, Just the Tip is back with more sizzling business insights. This...

Welcome back to another episode of The Off the Clock Show , where seasoned industry pros deliver edgy and informative content for automotive detailers. In this episode, we dive into the benefits of implementing an annual membership fee to unlock exclusive perks at your business. Discover how the right perks and strategy can skyrocket your success and create loyal, returning customers. And you know...

Welcome back to another episode of The Off the Clock Show , where seasoned industry pros deliver edgy and informative content for automotive detailers. In this episode, we explore the often overlooked benefits of using printed media like flyers to boost your business. Ready to go old school? We're breaking down the strategies and information you need on your flyers to increase your chances of...

Welcome back to another episode of The Off the Clock Show , where seasoned industry pros deliver edgy and informative content for automotive detailers. In this episode, we're diving into the real cost of constantly switching vendors just to save a few bucks. Spoiler alert: it's not worth it. We'll uncover the true value of building lasting partnerships with your vendors, especially whe...

Welcome back to another episode of The Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean Car Care Products, where seasoned industry pros serve up the edgiest, most informative content for automotive detailers. This week, we're getting down and dirty with the secrets to being resourceful in this cutthroat industry. Ready to squeeze every last drop out of...

On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean Car Care Products we discussed how you can use the IKEA Effect to sell more maintenance plans, generate recurring business and a great new integration with OrbisX that is underway to support the entire process with an example from Shawn's shop that they are implementing right...

On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean Car Care Products were joined by Aaron Latman from Attention 2 Detail to discuss hiring best practices, what to look for and how to find good people that actually stay long term and what to do from our unique experiences. Shawn also put in just the tip about a hiring tactic calle...

On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we talked about the image of a detailer and what that would look like if you were to cast them in a movie. What would they wear, talk like, how would they be portrayed in the movie and what does this image mean in the real world with real customers. We also shared some amazing ti...

On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we talked about whether or not you need packages and a list of inclusions as well as how many is too many and the pros and cons of packages. Shawn also dropped some tips about how to create a "yes" scenario that can lead to more upsells and closing more deals as well as...

On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we talkled about the how to level up and what that means and how we got here as well as some Google Ads tips and a discussion around finding your "because" in order to build a stronger company with purpose that will boost your sales by connecting with customers through...

On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we talkled about the importance of phone calls, instilling passion in your team and exuding that passion in front of customers as well as one of the most powerful words for your business. We also reviewed some questions from the group and discussed military discounts and commissi...

On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we talkled about the relatonship of convenience and inconvenience in your business and sales and how this can make or break your customer relationships and flow of your business. We also discussed customer loyalty and how to build it and solidify it through experiences as well as...