OrbisX Off the Clock Show

In this conversation, Shawn Gervais discusses innovative strategies for enhancing business growth through micro-upsells and add-ons. He emphasizes the importance of cleanliness in customer service and how small changes can lead to significant revenue increases. By bridging gaps between different services and focusing on customer experience, businesses can thrive in a competitive market. Product Me...

In this no-BS episode, Shawn Gervais and Marshall Hill rip the Band-Aid off the comfort zone. If your detailing business is stuck on rinse and repeat, it’s time to evolve — or get left behind. From quick and dirty car care hacks to the invisible mental blocks holding you back, this episode cuts deep into what’s keeping you broke, busy, and behind the curve. You’ll hear raw truths about why some de...

In this no-holds-barred episode, Shawn and Marshall take a flamethrower to the myth that social media is still the holy grail for detailers. They break down why the ROI just isn’t what it used to be—unless you’ve got a boom mic, a camera crew, and the budget of a Netflix special. For most shops, chasing likes is a distraction disguised as marketing. Instead, the guys drop a killer strategy on how...

In this episode of The Off the Clock Show, Shawn Gervais and Marshall Hill uncork a deep dive into what really drives customer loyalty and business success in today's market. From the surprising lessons found in aging wine and beer to why leave-behinds beat gift baskets, they break down creative ways to stand out in the detailing industry—and beyond. Shawn and Marshall break down a flyer and I...

In this episode of The Off the Clock Show , we rip the band-aid off the harsh truth—some detailers aren’t broke because of the market, they’re broke because of themselves. We break down a viral post from a 10-year detailing veteran blaming everything but himself for a painfully slow season. Spoiler: the problem isn’t the economy—it’s the lack of processes, no real marketing, and zero diversificati...

In this episode of The Off the Clock Show , we ditch the tired marketing clichés and dive into the real secret to growth: profiling your damn customers. No, not in the creepy way — in the smart , strategic, wallet-fattening way. We break down how most detailers (and businesses in general) are flying blind — treating every customer the same while wondering why loyalty is low and referrals are dryin...

In this episode of The Off the Clock Show , we tackle the most important question detailers should be asking in 2025 : What’s your plan to get customers? We dive into the story of a talented paint correction specialist who moved to Florida ready to dominate—but forgot one major thing: how to get people in the door . Too many detailers believe that skill alone will bring clients. But in today’s wor...

In this eye-opening episode of The Off the Clock Show, Shawn Gervais and Marshall Hill dig deep into the mindset that separates high performers from the excuse-makers. Whether it's blaming the economy, small-town limitations, or a slow season, excuses are the weeds in your business garden — and it's time to pull them. Through lively metaphors and real-world examples, the duo breaks down: H...

This episode is a masterclass in what not to do when raising your prices. We got our hands on a real text exchange between a detailer and his client—one that he proudly waved around as a “perfect example” of how to increase prices and add value. But spoiler alert: it was a flaming dumpster fire of a conversation that led to zero added value, a lost client, and a textbook case of how fear and uncer...

In this episode of The Off the Clock Show , Shawn and Marshall pull back the curtain on the difference between looking successful and actually building success. From fake mentors pushing recycled dreams to real strategies that move the needle, we dive into: 🔥 The rise (and fall) of "guru culture" — and how to spot a pretender. 🧽 Why choosing the right product matters, with a deep dive into hyper...

In this no-BS episode of The Off the Clock Show, Shawn and Marshall call out the chaos of misinformation running wild in the detailing industry. We break down how to think for yourself, question the “gurus,” and avoid following the herd right off the cliff. We also roast a real FB ad charging $65 for a detail with the call to action: “message for menu” (spoiler alert: that’s not how you build a le...

In this jam-packed episode of The Off the Clock Show, we dive into the future of search with AI and Web 3.0 — and what it means for your business. From smarter customer journeys to how people will find your business in the coming years, this one’s all about future-proofing your operations. We also roll out a powerful new feature in OrbisX: Client Check-In Upsells — giving customers the ability to...

In this juicy episode of The Off the Clock Show, we dive into the wild world of contests, collabs, and creative lead gen. From crafting irresistible giveaways with local partners to tailoring prizes for the exact demographic you want to reach, we break down the art of using contests to grow your customer base fast. Then, we switch gears and talk strategy: how to set up a pop-up detail spot at tram...

In this episode, we dive into the new Boomerang feature in OrbisX – a smart, AI-powered way to re-engage leads and clients who've gone cold. Think of it like a sales force that never sleeps. But we don’t stop there. With Earth Day around the corner, we talk green marketing strategies that don’t just look good—they convert. Plus, we shine a spotlight on the Gonna Get It Done type of entrepreneu...

In this episode of The Off the Clock Show, we dive deep into the essential ingredients for building a finely tuned, long-lasting business. Using the Five P’s—Pitch, Publishing Content, Products, Profile, and Partnerships—we break down how each element contributes to a resilient business that can weather any economic storm. We especially focus on the art of pitching and selling, exploring what make...

In this episode of The Off the Clock Show , we’re tackling the hidden roadblocks that drive customers away from your detailing business. From charging deposits and hidden fees to overcomplicated packages and missed calls, we break down major friction points that create headaches for customers—and how to fix them. Plus, we’ll show how OrbisX acts as the ultimate friction eliminator, streamlining op...

Fear is one of the biggest roadblocks to success—whether it’s fear of failure, fear of rejection, or fear of stepping out of your comfort zone. In this episode of The Off the Clock Show , we dive into how fear holds entrepreneurs back and share personal stories of overcoming it. We break down actionable strategies to push through doubt, take risks, and build the confidence needed to grow your busi...

In this episode of The Off the Clock Show , we dive deep into the detailing industry, tackling some of the biggest myths and misconceptions floating around. We kick things off with industry feedback, economic blame games, and—unexpectedly—a debate on the existence of dinosaurs. From personal anecdotes in Phoenix and Austin to the science behind business and technology, we break down real challenge...

Just like professional athletes break down game footage to refine their skills, business owners need to review their stats to stay ahead of the competition. In this episode of The Off the Clock Show , we take a deep dive into a real OrbisX member's account, analyzing their business shortcomings and providing actionable strategies to fix them. From optimizing operations to leveraging OrbisX mar...

In this episode of The Off The Clock Show , we break down the hot topic of disappearing Google reviews—why it’s happening and what you can do about it. We also recap last week's Super Bowl party and dive into why smart business owners don’t compete for attention during big events but instead find strategic ways to cut through the noise. We highlight the power of omnipresence in your marketing...

In this episode of The Off the Clock Show , we dive into the ever-evolving world of business innovation. The old-school methods—like rigid sales funnels—just don’t cut it anymore. Customers expect more than a straight path to purchase; they want engagement, education, and value along the way. We explore how to transition from outdated strategies to creating a dynamic, interactive "playground" that...

In this episode of The Off the Clock Show, we dive deep into the details of maximizing your advertising game and your customer value. We discuss Shawn’s upcoming SEMA print ad for OrbisX and strategies for making the most out of event opportunities like the Mobile Tech Expo. Then, we get cheeky about the word “maintenance”—or as we’re calling it now, “service”—and explain why replacing one-time cu...

In this episode of The Off the Clock Show, Shawn and Marshall take a trip down memory lane, revisiting the highs, lows, and game-changing moments of 2024 in the auto detailing world. From lessons learned about building stronger teams to the strategic shift toward high-volume, quality-driven work, we break down why chasing exotic cars and ultra-high-ticket jobs might not be the dream it seems. Look...

In Season 6, Episode 3 of The Off the Clock Show, hosts Shawn Gervais and Marshall Hill tackle the fine line between building trust and overselling in today's “trust recession.” Shawn shares his proven Prescription Selling method—where, like a doctor, you ask questions, diagnose the need, and prescribe the right solution—used successfully at his auto shop. Marshall pushes back with insights on exc...

In this episode of The Off the Clock Show , we dive into the essentials of hiring for success. Learn how to decide when it's time to hire, why subcontractors and part-time help might be a trap, and the value of investing in a strong team and workplace culture. We break down strategies to free yourself from day-to-day operations, empowering you to focus on scaling your business. Plus, in our Just t...