Nuka Health

This episode discusses how SCF works with other organizations looking to transform their health care systems. This episode features interviews with people from organizations that have worked with SCF: the CEOs of Cherokee Indian Hospital Authority and Great Plains Tribal Leaders Health Board, a former Health Systems Adviser from Care Oregon, and an Integrated Care Manager and a Program Manager fro...

This episode covers how Southcentral Foundation handles research, including how it evaluates research requests, how its Research department works with the Alaska Native community, and how it ensures that research benefits the Alaska Native community SCF serves.

In this episode, learn how Southcentral Foundation pursues improvement and innovation. This episode discusses how SCF embeds improvement throughout the organization; the structure of Organizational Development, SCF's dedicated improvement department; SCF's READI model for improvement; and how SCF approaches improvement projects.

This episode covers employee onboarding at Southcentral Foundation. It discusses SCF's new hire orientation for all employees, how culture informs the onboarding process, and specific onboarding processes for positions such as Administrative Support, Case Management Support, Managers/Supervisors, and Dental Assistants.

This episode details how SCF uses the voice of the customer to make improvements to the system. It covers the ways in which SCF collects customer feedback, and how it uses that feedback to continually transform and improve the health care system. Also covered is how SCF works with providers to use customer feedback to provide more effective care.

This episode covers how SCF's Board of Directors governs the organization. It details the Board's responsibilities, the Board's relationship with the community, and how it provides oversight for the health care system.

This episode discusses SCF's approach to Elder care. This includes palliative care as part of whole-person care, advance care planning, and the Elder program.

This episode covers SCF's approach to maternal child health. It discusses how SCF supports customer-owners from before pregnancy through 2-3 years of age.

This episode discusses the topic of trauma-informed care, and how SCF works to support people impacted by trauma. Learn about how SCF embraces the role of story in the healing process.

Substance use is a complex issue with many facets and a wide variety of approaches have been tried with varying degrees of success. Southcentral Foundation has developed an approach that differs from more standard treatment in significant ways. The approach has enabled SCF to build relationships with those impacted by substance use, reduce barriers to engagement, and increase community awareness o...

This episode covers how SCF provides care in rural and remote areas of Alaska, many of which are only accessible by air. It details how SCF partners with remote communities and provides perspective from SCF employees who have worked in these communities.

This episode focuses on SCF's Core Concepts training, which teaches communication and relationship-building skills that SCF employees use to build relationships with customer-owners and each other. Several SCF leaders and employees give their perspectives on the training and how it supports quality health care.

Southcentral Foundation sends holiday wishes and shares a story from SCF's Elder Christmas Party in this teaser for season 2 of the Nuka Health Podcast.

This episode discusses how Southcentral Foundation supports workforce development, including workforce training, job/career progression, recruitment, onboarding, workforce competencies, SCF's Core Concepts training, and more.

This episode discusses Southcentral Foundation's unique approach to data and information management, including the history of SCF's Data Services department (separate from Information Technology), SCF's Integrated Information Teams and Data Stewards (who represent the data needs of SCF's divisions), and SCF's Data Mall, a customized program that makes data easy to access and use while safeguarding...

This episode discusses SCF's approach to improvement and strategic planning. It covers how and why SCF uses the Baldrige framework for improvement, how SCF determines budgeting, and how every part of SCF participates in the strategic planning process. SCF's Functional Committee Structure is also discussed, with an example given about the Employee Wellness Committee.

This episode goes over behavioral health at Southcentral Foundation, including its history at SCF and how behavioral services are currently provided. It also details SCF's system of integrated behavioral health, where Behavioral Health Consultants offer services in SCF's primary care clinics.

This episode discusses Southcentral Foundation's Integrated Care Teams, and how those teams work with customer-owners in shared responsibility to support them in achieving wellness.

This episode takes an in-depth look at the history of health care for Alaska Native people, how SCF worked with the Native community to transform the system, and how the system is maintained with the support of the community.

This episode gives an overview of SCF's Nuka System of Care and discusses how the transition to being customer-owned changed the system.