No Vacancy Live!

The hospitality labor crisis isn't new — but it's evolving. For #NoVacancyNews, Glenn and Anthony Melchiorri spoke with Todd Davis of Chef Agency about what it really takes to recruit and retain culinary talent in today's casino and resort environments. We dig into the post-COVID talent shift, the rise of remote market opportunities, and why empathy, speed, and reputation matter more than ever. If...

On the floor at The Hospitality Show, Glenn connects with Nick Horgan of Amaze Insights for a conversation equal parts inspiration and laughter. From lessons in leadership and the power of data to the importance of working with purpose, Nick shares how to make the most of every opportunity—even when the waters get choppy.   Presented by Actabl, the platform that gives hoteliers the power to profit...

Longtime friend and shadowy industry figure Chris Daly briefly emerges from his cicada like cocoon to bestow us with some laughs and wisdom during our happy hour salute to the weekend. Plus, Bruce Ford makes a suprise appearance while Producer Dave shares some legit news.

Just unveiled at #TheLodgingConference, Hilton's Outset Collection is redefining what it means to be an independent hotel — giving "indie gems" a global stage to shine while staying true to their identity. In this interview, Glenn Haussman chat with Kevin Osterhaus of #Hilton to talk about how Outset empowers hotels that have soul — properties that fit their place, not a mold.  Kevin shares how Hi...

Starting a new business is never easy — but after 39 years in the # hotelindustry , Greg A. Presley decided it was time to bet on himself. I caught up with Greg on the show floor during The Lodging Conference for  # NoVacancyNews , where we talked about his leap of faith to launch Presley Hospitality , the power of relationships, and why getting "back to the basics" in  # hotelmanagement might be...

I had the chance to interview keynote luncheon speaker Mitch Patel, President & CEO of Vision Hospitality Group, on stage during the Southern Lodging Summit this past August. Here's that keynote session for you.  We covered a lot of ground — from the early days when Mitch cashed out his 401(k) to build his first hotel, to how he's navigating today's market with a laser focus on #operationalexcelle...

Zack Gharib is running up success after success as President of Red Roof. We think that streak is about to end as he joins Glenn, Craig, Producer Dave and Doctor Producer Suzanne for some drinks and laughs to kick off the weekend.

Extended stay is dominating the hospitality pipeline, but not all brands are the same. For #NoVacancyNews, I spoke with Jennifer Kearney, CMO of StayAPT Suites, about how they're redefining the category with a true apartment-style experience. During The Lodging Conference we discussed the psychology of space, the importance of privacy and independence, and why StayAPT's purpose-built design is att...

Doing more with less — that's the reality for every #hotel operator today. I spoke with Cam Schultz, CEO of Foodbuy , about how smarter #procurement strategies and better technology are helping hoteliers protect margins, manage supply chains, and keep kitchens running smoothly — even when staffing is tight. Cam shared how #Foodbuy is giving operators a clearer look at costs, helping teams cut wast...

Great hospitality starts with confident employees. Without them, guest satisfaction—and the bottom line—suffers. That's why I hosted a Hotel Business Hot Topics roundtable with: 👉 Eric Rubino – Chief Operating Officer/Principal, extreme hospitality 👉 James Carroll – CEO, Crestline Hotels & Resorts 👉 Jessica Lee – Global Officer, Talent Acquisition + Associate Development, Marriott International...

When the market gets wobbly, some run scared — others lean in. For #NoVacancyNews, I spoke with Doug Rigoni of West Coast Hospitality and Mark Hope of Coast Hotels at The Lodging Conference to explore how uncertainty is creating real opportunity across the West Coast and Canada. We talk about RevPAR trends, risk-taking mindsets, and why tertiary markets are struggling while primary cities still sh...

What if your hotel stay felt like a backstage pass? In this episode of #NoVacancyNews, Glenn Haussman and Anthony Melchiorri talk with Oscar Serrano of UMusic Hotels about how Universal Music Group is transforming hospitality into a full-blown entertainment ecosystem. From a 1945 theater at the heart of their Madrid flagship to genre-personalized guest experiences, this isn't your typical luxury h...

Tough times don't mean you stop having fun. That's what Dina Belon, President of Staypineapple Hotels , reminded me for #NoVacancyNews during the The Lodging Conference . She's navigating rising costs, labor challenges, and market uncertainty — but with her trademark optimism and energy intact. Here's what I loved from our conversation: 👉 Don't panic — stay focused. Hospitality is cyclical, and t...

Las Vegas is evolving from a gaming town into one of the world's premier sports destinations — and MGM Resorts International is leading the charge. In this interview, Lance Evans, SVP of Sports & Partnerships at MGM Resorts, explains how: ⚾ The arrival of Major League Baseball will transform the Las Vegas calendar.  🏒 The success of the Golden Knights, Raiders, and Aces unlocked a new era of maj...

Management companies don't always get top billing in deal conversations… but they should. At The Lodging Conference , I sat down with Mark Crisci, Principal & Chief Investment Officer at Azul Hospitality , to dig into the real role management companies play in transactions —especially in a slow market. Here's what stood out: 👉 With deal flow down, management changes are often triggered by lender...

Saudi Arabia is building one of the most ambitious #hospitality and #tourism projects in the world—and Jerry Inzerillo is leading it. On No Vacancy Live , Anthony Melchiorri and I spoke with Jerry, CEO of the Diriyah Gate Development Authority , about the $64B master plan to transform the birthplace of the Kingdom into a cultural destination with 42 new hotels, 1,000 shops, and a fully walkable he...

Margin pressure. Rate uncertainty. Shifting investor expectations. Welcome to 2026 planning season. During The Lodging Conference , I spoke with David Duncan, President & CEO of First Hospitality , and Marissa Ballan, Chief Investment Officer , about how their team approaches the next phase of the hotel cycle — with discipline, data, and confidence. Here's what stood out: 👉 First Hospitality has...

Technology shapes the industry — but humanity defines it. At The Lodging Conference , I spoke with Eric Rubino and Ryan Alpert of Extreme Hospitality about how hotel leaders can balance technology, fundamentals, and human connection to stay grounded in an unpredictable market. Here's what stood out: 👉 Deals are harder to pencil out, so success depends on discipline and daily fundamentals . 👉 Con...

Hospitality pros are feeling the headwinds — but also something else: cautious optimism. For #NoVacancyNews I spoke with Brittney Jones of Brittain Hotels & Resorts to find out what owners are really thinking. From interest rate shifts to #hotel brand reinventions to economic headwinds, we get into the mindset behind the moves. We discuss the emotional fatigue that's driving hope, the surge in ind...

Budget season feels tighter—and more uncertain—than ever. At The Lodging Conference , I spoke with Joseph Bojanowski , President of PM Hotel Group , about how he's tackling budgeting, inflation, and a confusing economic outlook heading into next year.   Here's what stood out: 👉 Hotels can't control government shutdowns, tariffs, or global politics—but they can control performance delivery. 👉 Jos...

Leading a new company doesn't start with a strategy—it starts with trust . At The Lodging Conference , I spoke with Ben Perelmuter, President & CEO of Remington Hospitality , about how he's shaping the company's culture, building his leadership team, and staying focused on what matters most: property performance. Here's what stood out: 👉 Trust takes time. Ben already knew many on his team, which...

We gave control of our hotel inventory away once before. Let's not do it again. At The Lodging Conference , I spoke with Jeff Wagoner , President and CEO of OUTRIGGER Hospitality Group for hashtag # NoVacancyNews , about how hashtag # AI is reshaping hotel search, discovery, and distribution — and what hoteliers must do to stay in control this time. Jeff drew a clear line between the post-9/11 OTA...

Tonight we have David Bowman, EVP at NewGen Advisory is here to advise Glenn, Craig, Producer Dave and Doctor Producer Suzanne on how not to screw up a happy hour podcast. Our guess: It doesn't work.

Hotel owners lose money every day on purchasing inefficiencies. AI can change that. On No Vacancy Live , I spoke with Charles Oswald, CEO of Aperture Hotels , and Ryan Zaucha, Director of Strategic Partnerships at Reeco , about how technology transforms purchasing into profit. Here's what we uncovered: 👉 Tariffs and supply chain shifts push costs higher—but AI can build the optimal purchasing bas...

Labor shortages are hitting #hospitality kitchens hard—and it's not just about headcount. For this #NoVacancyNews, I talk with Franke Jones, senior culinary consultant at Food Buy, about how aging kitchen teams and lack of incoming talent are creating a slow-motion crisis. We break down actionable strategies to help short-staffed kitchens stay productive: • Smart procurement to reduce prep time •...