No Vacancy Live!

The incredible Christine Trippi returns to Friday Night Audit to join Glenn, Craig and Suzanne for some happy hour cocktails and some laughs to kick off the weekend.

When hotels lose key leaders, operations can fall apart fast — and that's where Wenzell & Fisher Hospitality Group comes in. In this episode, Glenn Haussman and Anthony Melchiorri talk with Peter Wenzell, the company's Founder and CEO, about how he built a national network of experienced hotel consultants who step in to fill temporary and leadership roles at a moment's notice. Peter shares how he...

Hotel operators face rising costs and tight margins, but smart leadership still drives profit. I spoke with Steven Moore, CEO of Actabl , about how hoteliers can protect culture and profit at the same time. On #NoVacancyNews , Steven explains how great operators focus on labor, clarity, and communication — turning market pressure into momentum. He shares how culture and transparency create stronge...

Behind every legendary hotel reopening is a team that makes the impossible look effortless. I spoke with Mary D'Argenis-Fernandez, President of MDA Hospitality Solutions , about her company's incredible work training the team at the newly reopened Waldorf Astoria New York — one of the most anticipated returns in hospitality. Mary explains how her team prepared staff across every outlet — from Peac...

How do you decide between a best-in-class tech stack and an all-in-one platform? I caught up with Bill Fanning , CRO of Stayntouch , and Klaus Kohlmayr , Chief Evangelist at IDeaS Revenue Solutions , to discuss the new NYU SPS Tisch Center of Hospitality Technology Report, where 300+ hoteliers shared how they're making those crucial tech decisions. On hashtag # NoVacancyNews , we look at what's dr...

From the Formula 1 Grand Prix to Super Bowl weekend , there's no city on Earth that can coordinate large-scale events like Las Vegas — and MGM Resorts International is at the center of it all. In the final part of my MGM executive series on #NoVacancyNews , I sat down with John Flynn, SVP of Global Security and Aviation , to explore how MGM and its partners manage security, aviation logistics, and...

Hospitality meets purpose in Lantern Columbia , a stunning adaptive reuse project turning a historic firehouse into a boutique hotel that celebrates inclusion and community. In this episode, Glenn Haussman and Anthony Melchiorri talk with David Tart, Managing Partner at Raines Company , about how the Lantern will partner with the University of South Carolina's Carolina LIFE program to employ indiv...

Technology can make a guest's stay smoother — but it's the people who make it memorable. I spoke with  Mike Everett, EVP at CoralTree Hospitality , about how his company blends tech-driven efficiency with human-driven hospitality to elevate service across its independent, resort-focused portfolio. We break it all down on #NoVacancyNews , from Hawaii to South Florida, exploring how CoralTree empowe...

The world's biggest hotel development story isn't in the U.S. or Europe — it's in Asia-Pacific . I connected with Bruce Ford, SVP at Lodging Econometrics , to break down the data behind the region's record-setting pipeline growth — from China's near–million-room surge to luxury expansion across Indonesia and Thailand. We examine the factors shaping this boom on #NoVacancyNews , including how maste...

It's one thing to grow your business. It's another to grow without losing your culture — and that's exactly what ARK Hospitality Group is determined to prove. I spoke with Lisa Lombardo, President of ARK Hospitality Group , about how her team is scaling hotels and restaurants while keeping authenticity, care, and human connection at the center of every decision. We break it all down on #NoVacancyN...

Luxury hospitality isn't just about marble lobbies anymore — it's about creating seamless, hyper-personalized experiences powered by the right technology. I spoke with Matt Schwartz, Chief Technology Officer at Sage Hospitality , about how his team is merging design, comfort, and digital expectations to deliver the kind of experience guests now expect at home — from streaming and smart controls to...

Everyone's been talking about China's hotel growth — but the real story right now might be happening in India . I caught up with Bruce Ford of Lodging Econometrics about how India has quietly become one of the world's fastest-growing hotel markets, and why nearly every major Western brand now has an expansion plan there. We break it all down on #NoVacancyNews , from the rise of soft brands and mas...

Margins are tight, costs are up, and yet one of the biggest opportunities for hashtag # hotels might be right in the lobby — the bar and restaurant. I connected with Aaron Olson and Chris Manley of Crestline Hotels & Resorts to talk about how they're using food and beverage as a profit engine rather than a cost center — and why now is the time for operators to get creative. We break it all down on...

Extended stay has officially graduated from niche to superstar status — and WaterWalk is leading its next evolution. Today, Anthony and I spoke with Mimi Oliver, CEO of WaterWalk , about how her family — starting with her grandfather, Jack DeBoer, the pioneer behind Residence Inn — invented then reinventing the category for decades. Today, WaterWalk takes that legacy further with a flexible hybrid...

Front desks are evolving fast. Search behavior is changing even faster. Hospitality is staring at a major technology turning point — and those who move now will own the next era of bookings. I connected with Bill Ryan, Chief Technology Officer at BWH Hotels , to talk about how the company is modernizing its tech stack, reducing training time, simplifying payments, and preparing for a future where...

Ever wonder what it takes to run one of the busiest hotels in America — right next to #Disneyland? 🏰 For #NoVacancyNews, Suzanne Bagnera and I caught up with Sergio Bocci, GM of the Hilton Anaheim, who somehow manages to keep this massive operation running smoothly while making it all look easy. From balancing staff morale to guest expectations (and the occasional family meltdown after a long par...

Costs are rising. Guests are stressed. Owners are squeezed. And hotels? They're juggling labor inflation, insurance spikes, debt pressure, and renovations delayed since… well, that period we all swore we'd never talk about again. For hashtag # NoVacancyNews I spoke with Mark Carrier , President of B. F. Saul Company Hospitality Group , to reveal what hotel owners really face today — and where smar...

Latin America is in the middle of a powerful hotel development surge, particularly in luxury and resort properties — and the numbers tell a compelling story. In this episode, Glenn Haussman talks with Bruce Ford of Lodging Econometrics about the real data driving expansion in Mexico, the Caribbean, Central America, and South America — and why developers, brands, and third-party operators are racin...

For decades I've preached getting closer to guests. Now, #hoteltech can make it so. (yes, Captain Picard reference). I've partnered with my friends at Hotel Business Magazine for a fast paced discussion on how hashtag#hoteliers are using tech not just to enhance the stay — but to understand guest behaviors, increase satisfaction, and unlock new revenue streams. What a group we've assembled! Dawn G...

Labor shortages. Rising costs. Too many headaches. 😩 But for hotels looking to streamline operations and save money, Foodbuy might just be the ultimate fix. In this conversation, Glenn talks with Tia Ariano, Senior Category Business Manager at Foodbuy, about how hotels can simplify everything—from housekeeping to landscaping—by consolidating vendors and accessing top-tier supplies, services, and...

For #NoVacancyNews, Anthony and I sat down with Stuart Greif, Chief Strategy & Innovation Officer at Forbes Travel Guide, to explore how tech is reshaping hospitality — and why human connection still wins. We talk about the risk of commoditizing service, the power of small gestures, and how technology should support — not replace — hospitality professionals. Stuart also shares how luxury brands ar...

In this conversation from The Hospitality Show, Glenn Haussman chats with Alliants CEO Tristan Gadsby about how AI and smart technology are reshaping the hospitality experience. From Resorts World Las Vegas to properties across the globe, Alliants is helping hotels turn staff into "superhumans" by giving them the right tools to deliver seamless, personalized service. Discover how Apple Wallet room...

Not every financial story starts with a bull market — but that's exactly where Sarah Rogers , SVP of Corporate Finance for MGM Resorts International , found her footing. From Wall Street to the Las Vegas Strip, Sarah now helps steer one of the world's largest hospitality companies through billion-dollar deals, market shifts, and global expansion. In our conversation, Sarah opened up about: 💰 How...

The hospitality construction pipeline is full of mixed signals. For #NoVacancyNews, I spoke with Bruce Ford of Lodging Econometrics to cut through the noise for clarity on hotel development drivers. We discussed the rise of conversion brands, slowdown in new construction starts, and why markets like Dallas and Phoenix are still growth giants. Bruce also shares why franchise companies are clamping...