No Vacancy Live!

Jay Stein is an intuitive, creative and insightful leader who we got on the mic. He's the CEO of Dream Hotel Group and he discusses creating cool hotels that become part of the cultural zeitgeist and insight to who he is as an executive.  First, Glenn chats with Jennifer Hawkins, President of the public relations firm Hawkins International . She is a PR pro in harmony with rising trends, and in th...

Everything changes now. OK, that's a bit dramatic. However, aparthotels, which combine extended stay, hotel and serviced apartments create a new category that aims to push back shared economy accommodation sites. Glenn and his HeretoStay.tv producer Art Lewry discuss it from the first aparthotel in Paris, Mode Arc De Triomph . Plus, a report on Serviced Apartment Summit Europe in London. Then, Gle...

The active use of personal guest information is the key to meeting travelers where they are. In this episode,  Estella and Glenn sit down with Rich Maradik, Founder of nSight for Travel , a leading predictive marketing tools provider for our industry, to discuss what predictive marketing is, why it matters, and the best ways to use this technology to truly connect with your hotel guests.

It's time for Millennials to move out of the spotlight for a moment, we're focused on Gen Z, many of whom are college aged and ready to spend! Stacey Paul, Head of Travel Innovation at UNiDAYS , the world's leading Student Affinity Network, shares results of an incredible travel survey you need to hear to believe. Here's a tease, they have money to spend and prefer hotels over home sharing. Then,...

Glenn and Estella Hale, Chief Product Evangelist with SHR, take a look at the hot topics from HITEC.  Joining in to give their perspectives are Doug Tucker, director of product management with SHR & Nicole Adair, Head of Revenue Management with SHR. Issues include action on trade show floor, Millennials, block chain and lots more. 

Jon Kastl, principal at interior design firm Champalimaud and lead designer behind the recently debuted Waldorf Astoria Chengdu , shares how hoteliers design in China, and tells the story of Chengdu, which is home to 14 million people. Then, we hear from Keith Menin, Principal and Jared Galbut, Managing Principal of Menin Hospitality, a South Beach based company focused on upscale lodging, lifesty...

We speak with DHS Campaign Manager Taylor Price about the valuable "If You See Something, Say Something®" program. He runs this important safety program and he shares it's history and how everyone can help be aware and spot potential terrorist or other dangerous activity. Learn more about preventing terrorism on the Department Homeland Security on the agency's website .  Subscribe to our weekly ne...

Ryan Rivett, CEO of My Place Hotels, returns to the No Vacancy podcast on leadership, being an outlier hotel brand, his thoughts on AAHOA, learning from previous generation of leaders and more.  Hear his first appearance:  here Subscribe to our weekly newsletter. Text hotel to 66866. Visit the brand new www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media , or via Twitter...

The debate concerning direct versus OTA bookings rages on. To kick off the first season of our Hotel Tech Podcast series, Glenn Haussman and Estella Hale, Chief Product Evangelist with SHR, debate the European Technology and Travel Services Association (ETTSA) report called Hotel Distribution Costs. Wendy Norris, Corporate Director of Revenue Management and E-Commerce for Valencia Group , joins to...

Glenn Haussman and Estella Hale, Chief Product Evangelist with SHR, discuss integrations and whether they're great or a pain. Plus, why most hotels fall short on their intent for integrated technologies.   Also participating: Kevin Duncan, VP Revenue Management with Classic Hotels & Resorts.

Shruti Gandhi Buckley, SVP and Global Head, Hampton by Hilton at Hilton, shares what it's like running one the largest and most recognizable hotel brands in the world. Also, international expansion plans, what's next for Hampton and what she thinks it takes to be a strong leader. First, Glenn and producer Jeff Polly talk about some of the oddest hotels in the world. Link to article . Hear classic...

For this special episode we chat with Cindy Hoddeson, Director, North America at Monaco Government Tourist Office. She shares with us the state of tourism of the market and what makes this a playground for the insanely wealthy.  Subscribe to our weekly newsletter. Text hotel to 66866. Visit the brand new www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media , or via Twitter...

Margaritaville Holdings has revealed its select service brand Compass  (the first coming to Anna Maria Sound, FL), and we learn all about it from CEO John Cohlan and CMO Tamara Baldanza-Dekker. Plus, what makes a true lifestyle brand, and much more. First, Glenn and Chris Green, COO, Chesapeake Hospitality share their impressions, news and trends revealed during the NYU International Hospitality I...

J.D. Power releases its 2018 North America Airline Satisfaction Study. Michael Taylor, Travel Practice Lead at J.D. Power shares which airlines get it right, and which airlines aren't up to snuff.  Plus, how airlines are battling it out over how to win customers. See the study here:  http://www.jdpower.com/press-releases/jd-power-2018-north-america-airline-satisfaction-study  

The Red Lion roars with Greg Mount, President/CEO, RLH Corp , who discusses the transformation of the company he's helmed for more than four years and gives us a peak into his personal life.    First, Glenn and Bruce Ford, SVP with Lodging Econometrics , discuss what they expect to happen during NYU International Hospitality Industry Investment Conference . Plus, No Vacancy turns two! Subscribe to...

We speak with Sandra DiVito, Vice President, Hospitality and Healthcare and Jeff Faye, PR/Marcom Manager with Protect-A-Bed.  We learn:  How you'll reduce labor costs How you'll reduce material costs How this strategy improves customer experience Visit  www.protectabed.com For hospitality:   https://www.protectabed.com/hospitality Email them:  hotels@protectabed.com   Call: 1 866 793 9644 This is...

Once a brand featuring only company-built hotels, Extended Stay America is now in franchising mode. And they have one of the best people heading up the team. We speak to Jim Alderman, Executive Vice President, Chief Asset Merchant with Extended Stay America , and get the scoop on what this means for hoteliers and why extended stay is suddenly so popular. First, Corey Nyman, of The Nyman Group , an...

It's been more than two years since Tru by Hilton was rolled out and supported with plenty of deal-making fanfare. Now the brand is getting tweaked as part of its evolution. SVP/ Global Head Tru by Hilton Alexandra Jaritz shares brand changes, why they were made, how the brand appeals to both owners and consumers. First, Ralph Mahana shares news on state of New Orleans tourism. Plus, his remarkabl...

Recorded during #AAHOACON2018, we spoke with Michael "Mick" McKeown. He's from the Department of Homeland Security where he's Executive Director, Campaigns and the Homeland Security Advisory Council.  In this important episode he shares how to recognize human trafficking in the hotel environment, how to stop it, and how to make others more aware of what is happening in their community.  Also, chec...

Glenn sits down with Red Roof's President Andy Alexander for a wide-ranging interview. They discuss how the economy segment works, why consumers find it a valuable segment, the rise of 'upscale economy,' why Alexander thinks his company doesn't need many brands, plus much more. But first, Glenn and Anthony Bennett, Managing Director of redskystrategy.com , discuss hot marketing strategies for hote...

Glenn speaks with Pat Pacious, President & CEO of Choice Hotels International, to see how the first six months have gone as CEO, the state of Choice Hotels and more. Encore episode: Was originally in episode 99, released April 6. 2018. 

Graduate Hotel is one hot brand gaining incredible customer traction. The brand's president Tim Franzen and Glenn dissect the brand to share why it's loved by customers and is a great development platform for Graduate Hotel's owner AJ Capital. But first, Glenn and Bruce Ford, SVP, Lodging Econometrics are in Vegas at the Choice Hotels annual conference and HD Expo. They recorded this prior to the...

Recorded during the Hunter Hotel Investment Conference, we caught up with Alan Roberts, Global Head - Embassy Suites by Hilton. He talks reinventing a hotel brand to surpass customer expectations, creating a sense of community through people power, how F&B is the new front desk, and expanding a full-service brand in a select service universe. Plus, we learn exactly what he does daily, and how he a...

Glenn speaks with Eric Jacobs, Chief Development Officer, Select Service and Extended Stay Brands - North America - ‎Marriott International. But first, Glenn speaks with CEO of International Hospitality Media, Piers Brown. They discuss the Serviced Apartment Summit Americas, and how consumers are looking to stay differently when traveling. Check out our man on the street video here:  http://www.se...

In today's show we bring back Suraj Patel, who is running for Congress in  New York's 12th Congressional District (parts of Manhattan and Queens).   We share his story of growing up in AAHOA community, how it set the stage for his Congressional run, and how this member of the Democratic party is handling being in an organization filled with so many folks that are in the Republican party.  He's als...