No Vacancy Live!

CRM and loyalty technology are hot now, but are they working? According to our guest, Ryan MacDonald, the advances in technology is allowing hoteliers to get in front of a larger demographic to convert them to loyalty members, primarily those Millennial corporate travelers. Hear how Palm Holdings is managing loyalty and what else is working for hoteliers. Guest: Ryan MacDonald, VP of Revenue Manag...

First up, Matthew Humphreys , GM at Hyatt Regency San Francisco . He shares his story about an innovative way he created more sellable space in the property. Get inspired! Then, we speak to a panoply of ESA folks including Jim Alderman , EVP and CDO, Amy Hollis , Director of Design, Extended Stay America, Paul Fraser , VP, Construction at Extended Stay America and Philip Lee , Director Of Construc...

First up, Jay Wiendl , he's the GM at Sonesta Resort Hilton Head Island discusses what it takes to run the resort and connect with customers. Then, Phil Cordell , Global Head of New Brand Development at Hilton, reveals everything you need to know about Tempo by Hilton, a new brand focused on the modern achiever. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com S...

Is the lack of interdisciplinary knowledge between Revenue Managers and Digital Marketers contributing to a hotel's challenge of connecting with the guest? Do uncorrelated metrics drive a wedge between the departments? Can hotels articulate the problems they are trying to solve with technology, before buying technology, empowering both disciplines to work towards the same goals? Our guest, Dan Wac...

Addiction in hospitality is 2x national average! We're discussing this issue, what you can do about it, helping those around you and sharing news about the third annual Shatterproof Hospitality Heroes Reception at ALIS on January 28 from 6:15-7:30 p.m. that's honoring Woodworth.  The reception honors Woodworth an integral part of uniting hospitality industry leaders to raise awareness and shatter...

First up, Dieter Schmitz, area GM with the Lore Group, who's become a specialist at being a hotel's opening GM. We discuss this unexpected career journey and his most recent assignment, the Riggs Washington, DC. Then, Steve Solari of Meir Lake. He took and abandoned sleep away camp in the Alaskan wilderness and turned it into a luxury hotel and event center. And it's crushing it. Here's how he did...

First up, Director of Food & Beverage Eric Willhite at The Mayfair Hotel who shares what it takes to build a successful hotel F&B program from scratch. This conversation uses the rebirth of the historic hotel as a model to success. Then, the incredible Scott Gerber of Gerber Group. We hear the history of how he and his former partner Rande Gerber created their winning business, how they created th...

First up, Las Vegas foodie insider Al Mancini shares the latest in food trends in, how it affects our national cuisine and all the amazing new off Strip places that have opened from chefs that trained under industry superstars. Then, Olivier Dubreuil, VP Culinary Operations at Venetian and Palazzo Hotel shares what it's like serving literally millions of meals every year. Think 2,800 pounds of bac...

We went live with Rick Garlick of Magid to analyze, evaluate and uncover the newest and emerging trends in the hospitality industry. Some questions we grappled with: • How can you differentiate a hotel in a crowded market? • What technology do guests really want? • Which 'enhancements' actually create more guest stress? • Can we try a technology that failed?

First up, Glenn discussed genealogical tourism and the desire many of us have to explore our roots. Lots of insight on this amazing trend and some cool stories too with CIE Tour's Elizabeth Crabill. Then, it's a deep dive into what is happening at WaterWalk International with its President Mimi Rogers. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send us you...

Glenn's using LinkedIn Live now, so here's his first foray into the new medium. This is an audio only version. Let us know how he did!

First up, Glenn hosted RLHC's annual conference in Vegas this past week and shares his observations before going to an interview with Rocco Bova, GM - Chable' Resort, a luxury level wellness focused Mexican resort. Then, Brad LeBlanc, Chief Development Officer, Best Western Hotels & Resorts, gives an update on the company and their go forward strategy. Subscribe to our weekly newsletter. Text hote...

First up, Krystal Eng, Director of Operations at New York Hilton midtown. Learn what it's like running one of the largest hotel complexes in New York City. Then, Alan Roberts, Global Head of Embassy Suites gives insight into the state of the brand and it's customers. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send us your thoughts and comments to Glenn@rou...

First up, Amanda Saye, VP Operations and Kevin BrooksKevin has a account Managing Director at GreenTree Hospitality Group, then, author and Marriott Exec Christine Trippi; Plus, Biran Patel on 2020's AAHOA annual conference and his journey on the AAHOA Board. Plus, what he's thinking about during his year as Chair.   Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews....

Recorded live during HX: The Hotel Experience Powered by AAHOA First up, Neal Patel, AAHOA Secretary on what it's like being the youngest secretary ever to hold the office, how he achieved this accomplishment and what he's going to do in the next few years as he takes his journey to AAHOA Chair. Plus, Rachel Humphrey, COO & VP of Franchise Relations at AAHOA, joins Glenn and Hotel Impossible's Ant...

It's official! AAHOA has it's new CEO, Cecil Staton. And we got him on the mic for an introductory conversation where we learn his background, his qualifications and how he plans to get settled into this new role!

In today's show we discuss the importance of group business and how it relates to a hotel's healthy bottom line. Topics include how to win group business in all economic times by avoiding commoditizing the group experience for better pricing power, reinventing the sales experience, avoiding cookie cutter responses and more. Guest:   Bob Post, CEO. Knowland Time:  28 minutes

First up, Andrew Nielsen, GM, The Current Hotel, Autograph Collection on his experience opening up a new hotel and creating community impact. Plus, Brian Povinelli SVP, Global Brand Leader for Westin, Le Meridien, Renaissance, Autograph, Tribute & Design Hotels. In this show we focus on Westin and how it's affecting the full service hotel business. Subscribe to our weekly newsletter. Text hotel to...

Recently Branded hotel groups such as Marriott and IHG have announced plans to eliminate the use of single use plastic bottle amenities in all their guestrooms within the next couple of years.  In addition,  California just passed AB1162 requiring hotels to use 6 oz or larger bottles in the showers of all guest rooms by 2023.   NY State has proposed something similar and will take up the issue in...

First up are Lauren Bacon, Senior Manager, Military Programs at Hilton & Noelle Jewell, Hilton Worldwide Sales Manager discussing Operation Opportunity, a program created by Hilton supporting military vets and their spouses. Plus Jim Alderman, EVP & CDO of Extended Stay America with a company update; then Kirk Pederson, President of Sightline Hospitality on consolidation to create a new management...

Today we investigate why travelers care so much about reviews of your hotel before they book, and while addressing the importance why hoteliers must care.  Experts from Zingle, Volara, Swire Hotels, and Knowland give their take on guest reviews, the keys to creating positive reviews, and the impact that the guest stories told online have on their revenue potential.  We speak with:   o   Patricia S...

Jenna Hackett is Global Head of Curio Collection and Tapestry Collection by Hilton where she's responsible for the strategic direction, vision, growth and performance of the Curio Collection and Tapestry Collection brands. First, Eugene Jung and Michal Jung; owners of Portland, OR's Pips & Bounce share why they invested in a bar focused on ping pong and what this means for your hotel business. Fin...

What do travelers trust more when they are looking to choose travel accommodations? The advertising a property shares or the reviews of fellow travelers who have visited a property first-hand?  A majority of travelers rely heavily on reviews to validate a hotel's marketing efforts before they book.  We spoke with  Alliants, Hilton Hotels, and Loews Hotels to better understand why they believe hote...

Chip Rogers, President & CEO of AH&LA shares his experience during first year running AH&LA as well as critical industry issues and what AHLA is doing to stop human trafficking.   First, Johnathan Capps, VP of Revenue at Charlestowne Hotels, on the rise of secondary markets, why Charlestowne loves the trend and how they plan to continue dominating those markets. Subscribe to our weekly newsletter....

5G is coming, and it'll empower an IoT (Internet of Things) revolution. What does that mean for your hotel? With the adoption of IoT--think Apple Watch, Smart TVs, Amazon's Alexa, etc., 5G could become table stakes for your hotel as guest demands mirror the same experience they have at work and home. A huge opportunity is coming for your hotel and how it will engage its guests. Michele Depré, from...