No Appointment Necessary

Overview How many decisions are you making in your clinic based on what you think is happening? In this episode, Michael is joined by Ewan Ross from ER Physiotherapy to look at what changes when you stop relying on gut feel and start using the numbers properly. They get into the data Ewan actually uses to run the business, from revenue and utilisation to rebooking, cancellations, demand, team perf...

Overview This episode takes a different angle. Instead of hearing from another clinic owner, Michael talks to someone who sees the business from the other side of the desk. Michael sits down with Anne-Kathrin Heuer, a practice manager who has worked in private physiotherapy clinics since 2020. They discuss what really happens behind the scenes, what patients say when the clinicians aren't lis...

Overview Part start-up story, part industry conversation, this episode looks at what it really takes to grow a clinic when nobody knows who you are yet. Michael sits down with Josh Newsom, founder of Ancoats Chiropractic , to talk about opening a clinic just a year after qualifying, building it from scratch, and learning very quickly that getting patients through the door takes more than simply be...

Overview Building a physio business sounds great until you realise you are now responsible for absolutely everything. In this episode, Michael sits down with Jack Howard, founder of Warwickshire Home Physio , to talk honestly about what it has taken to grow the business over the last five years. They go back to the early days of bad systems, a homemade website, very little structure and a lot of t...

About this episode What does it actually take to open a physiotherapy clinic and make it work? In this episode, Michael sits down with Richard Higgs, owner of Handforth Physiotherapy and Rehab, to talk through the first seven months of building the clinic. They cover visibility, location, team development, employed versus self-employed models, mentorship, marketing, patient experience and why clin...

About this episode The MSK industry is full of new technology, new ideas and new ways to sell healthcare. But how much of it genuinely improves patient care, and how much is simply hype? In this episode, Michael sits down with Jack Chew to discuss longevity medicine, AI, rehabilitation technology, commercial incentives and the future of physiotherapy. They explore the risks of overtesting, the rol...

About this episode Clinic owners spend a lot of time talking about what clinicians should do better. Far fewer ask clinicians what clinic owners are getting wrong. In this episode, Michael sits down with osteopath Chloe Gibson to explore what running a clinic looks like from the clinician’s side. They discuss why self-employed clinicians are often treated like employees without receiving the secur...

Overview Most people see the success story of a business. Very few see what it actually costs to build one. In this episode, Michael sits down with HMDG co-founder and his fiancée, Hannah, to talk honestly about what building HMDG actually looked like behind the scenes. Not the polished LinkedIn version. The real version. From having almost no money and wondering how they were going to pay bills,...

Overview Part honest conversation, part industry insight, this episode explores one of the most misunderstood topics in healthcare: sales. Most clinics think they have a marketing problem. In reality, many have a follow-up problem. Enquiries come in through forms, phone calls, WhatsApp, social media, and email, but too often nobody really knows what happens next. Patients drift away, systems miss...

Overview Part industry analysis, part honest conversation, and a clear reality check for clinic owners who want to know where they actually stand. Most clinics don’t know what the average physio appointment costs in their region. They don’t know what a good rebooking rate looks like. They don’t know whether their marketing spend, utilisation, or team structure is healthy compared to the rest of th...

Overview Most clinics obsess over clinical quality. Very few audit the experience around it. In this episode, Michael sits down with Heather, a former agency owner, now AI advisor, and long-term MSK patient, to get an outsider’s perspective on private practice. From first phone calls to follow-up WhatsApp, pricing strategy to practitioner branding, this is an honest look at what patients actually...

Overview Most clinic owners don’t burn out because they’re “bad at business.” They burn out because they’re carrying too much, in an industry that rarely admits how hard it is. In this episode of No Appointment Necessary, Michael sits down with Jo Turner, a physiotherapist of 30 years, clinic owner, and founder of Mehab. To talk about the side of private practice that rarely gets airtime: identity...

Overview Every physio has thought about building a better rehab tool. Very few follow it all the way through. In this episode, we speak with Matt Anstey, clinic owner and co-inventor of AFLEX Pro, about what really happens when a clinician turns a rehab problem into a global product. From DIY prototypes and government grants to elite sport adoption and B2C growth, this is an honest look at innovat...

Overview In this episode of No Appointment Necessary, Michael sits down with Simon and David, the founders of Rehab Guru, to unpack what it’s really like to build, grow, and scale a healthcare software company from the ground up. From military roots and clinical practice to bootstrapping a tech platform used by thousands of clinicians, the conversation explores the realities of running a founder-l...

Overview Most clinics don’t have an insurance problem. They have a systems problem. From the moment a patient walks out the door, clinics are relying on manual steps, outdated workflows, and disconnected software to get paid. What feels like “just admin” quickly turns into delayed payments, hidden under-billing, and avoidable cashflow pressure. In this episode, Michael is joined by Ben Morfoot, co...

Overview Choosing a coach should make running your clinic clearer. For many owners, it does the opposite. The industry is full of confident promises, packaged systems, and “proven frameworks” that look good on the surface but rarely fit the reality of running a clinic. When the advice doesn’t land, owners don’t just lose money; they lose confidence in their decisions. In this episode, Michael and...

Overview: Most clinics don’t fail; they stall. They reach a comfortable size, decent revenue, and a full diary, and then everything gets harder. Margins tighten. Staff costs rise. Insurance work drags profitability down. Growth feels risky, but standing still feels worse. In this episode, Michael sits down with Steve Hines, founder of Wandsworth Physio, to unpack what actually changes once a clini...

Overview : The phone rings, no one answers, and the patient disappears. That tiny moment is where clinics lose revenue, trust, and momentum and it’s exactly where AI can quietly do the heavy lifting.  We unpack how AI phone reception helps clinics capture bookings after hours and during peak spikes while protecting data, avoiding lock‑in, and freeing staff for high‑value human moments. We also sha...

Overview Pilates is either a nice add-on you never quite monetise, or it becomes the engine room of your clinic. In this episode, Michael speaks with Lowry O’Mahony (Max Physio & Pilates, and Maxona) about how she integrated Pilates so tightly into a multi-site MSK business that it now generates roughly half of revenue, stabilises cashflow, and creates a workforce pipeline when physio hiring g...

Most clinic owners think they’re networking. Jonathan Shearer explains why they’re wrong. In this episode of No Appointment Necessary , Michael speaks with Jonathan Shearer, podiatrist and founder of Footsteps Clinic, about what networking actually looks like when it works. Not letters to GPs. Not one-off events. Not vague “being visible”. They unpack why networking fails for most clinics, how tru...

Overview Most clinic owners fantasise about scaling. Rhys Carter actually did it. In this episode of No Appointment Necessary, Michael speaks with Rhys Carter , co-founder of Carter & George , about how a bored physio in Dubai, a conversation with Jamie George and an overbuilt first clinic turned into one of the fastest-growing MSK groups in the UK. They cover the early mistakes, the “celebrit...

Overview Most people in MSK talk about “community” like it’s a slogan. Jack Chew actually built one. In this episode of No Appointment Necessary, Michael sits down with Jack, founder of Physio Matters, co-creator of Therapy Live and clinic owner at Choose Health, for a blunt conversation about the realities MSK keeps avoiding. They start with the Timperley Trundle, a walking group that accidentall...

Overview: From Clinic Owner to Marketing Consultant: Mark Reid on What Really Sinks MSK Clinics Mark Reid used to run a physio clinic. Now he works inside one of the UK’s biggest MSK marketing agencies. In this episode, Michael Schumacher and Mark tear into the uncomfortable truths of the industry: bad advice, guru nonsense, sunk-cost fallacy, flawed pricing, chasing “perfect patients”, social med...

Overview: There has been more noise about MSK acquisitions in the last two years than in the previous twenty. Most clinicians still misunderstand what M&A actually is, what private equity is, and why so many clinics are suddenly being bought. In this episode, Michael Schumacher speaks with Claire and Yoni, co-CEOs of Kinetico Health, one of the most active buyers in the sector. They talk openl...

Overview Most clinic owners talk about taking risks. Andy actually did it. He bought a declining osteopathy clinic, rebuilt it from the inside out, then opened a second business across the road with no plan, no sleep, a newborn child and a stomach ulcer. Now he runs one of the most interesting blended MSK + strength clinics in the South West. In this episode, Michael Schumacher sits down with Andy...