New Books in Business, Management, and Marketing

What exactly can artificial intelligence do? It’s an issue some of the professions are grappling with – on the face of it, law is an area that rests on fine human judgment – but in fact many of tasks it involves can be performed by AI and if that is true for law then presumably it is also true for many other areas too. Daniel Susskind of Oxford University discusses his book The Future of the Profe...

Today I talked to Chris De Santis about his new book Why I Find You Irritating: Navigating Generational Friction at Work (Ampify, 2022). Soon, those who qualify as Millennials or part of Gen Z will constitute 70% of the workplace in America. What kinds of work environments and interactive styles will appeal or repel them most? Among the suggestions that Chris De Santis makes is to have a mentor or...

Digital platforms controlled by Alibaba, Alphabet, Amazon, Facebook, Netflix, Tencent and Uber have transformed not only the ways we do business, but also the very nature of people's everyday lives. It is of vital importance that we understand the economic principles governing how these platforms operate. Paul Belleflamme and Martin Peitz's book The Economics of Platforms: Concepts and Strategy (C...

In The Handbook of Banking Technology (John Wiley & Sons, 2021), Walker and Morris provide a first comprehensive view of the systems that support a bank. During the interview, they bring out the interactions of these components and how the themes they touch on in the book come together. Years of first-hand experience combined with detailed research come together to explain the intricacies of the t...

Corporate concentration has breached the stratosphere, as have corporate profits. An ever-expanding constellation of industries are now monopolies (where sellers have excessive power over buyers) or monopsonies (where buyers hold the whip hand over sellers)—or both. In Chokepoint Capitalism: How Big Tech and Big Content Captured Creative Labor Markets and How We'll Win Them Back (Beacon, 2022), sc...

Richard Lucas and Kimon Fountoukidis speak with Krzysztof Zdanowski, language and technology entrepreneur. Krzysztof argues that entrepreneurship is about emotional and social intelligence. He discusses the ups and downs on the road to building Summa Linguae Technologies, a company with yearly revenue of $35 million.  Krzysztof studied applied linguistics in college, which helped lay the groundwor...

Today I talked to Victoria Grady about her book (co-authored with Patrick McCreesh) Stuck: How to WIN at Work by Understanding LOSS (Productivity Press, 2022) The attachment styles we form by eight months of age can endure our entire lives, with an appreciable impact on how we relate to both our boss and the physical environment at work. A case in point is the famous Peanuts character Linus Van Pe...

Can we make the finance industry fair? In Highly Discriminating: Why the City Isn’t Fair and Diversity Doesn’t Work (Bristol UP, 2022), Louise Ashley, Associate Professor and IHSS Fellow at Queen Mary University of London’s School of Business and Management, explores the history and practice of social mobility into one of Britain’s key professions. The book offers a history of the City and its evo...

Alongside rapid socio-economic development, China has achieved remarkable gains in gender equality on metrics like health, education, and labor force participation. Yet, the glass ceiling phenomenon and the underrepresentation of women in management has worsened. Sisi Sung's The Economics of Gender in China (Routledge, 2022) develops a cross-disciplinary paradigm, with economics at its core, to be...

The contemporary internet's de facto business model is one of surveillance. Browser cookies follow us around the web, Amazon targets us with eerily prescient ads, Facebook and Google read our messages and analyze our patterns, and apps record our every move. In Profit over Privacy: How Surveillance Advertising Conquered the Internet (U Minnesota Press, 2021), Matthew Crain gives internet surveilla...

Today I talked to Will Guidara, author of Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect (Optimism Press, 2022). Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull o...

This podcast features Brian A. Wong, discussing his new book, The Tao of Alibaba: Inside the Chinese Digital Giant That is Changing the World (Public Affairs, 2022). Brian joined Alibaba early, as its 52nd employee and first American employee, and worked for them for nearly twenty years. His book provides both insider insights and an analytical perspective on how Alibaba grew to become one of the...

It is easy to condemn obvious wrongdoers such as Elizabeth Holmes, Adam Neumann, Harvey Weinstein, and the Sackler family. But we rarely think about the many people who supported their unethical or criminal behavior. In each case there was a supporting cast of complicitors: business partners, employees, investors, news organizations, and others. And, whether we're aware of it or not, almost all of...

In this episode, we discuss a book that will be appealing to a general audience and which helps to bridge the gap of the story of communication in the broad history of computer technology. In Cellular: An Economic and Business History of the International Mobile-Phone Industry (MIT Press, 2022), Daniel D. Garcia-Swartz and Martin Campbell-Kelly make a splendid job to portray the evolution of this...

Bryan Amaral began his career as an entrepreneur going door-to-door, selling custom-made suits. He learned how to work closely with clients as a therapist might work with their patients. By his mid-20s he was able to establish a brick-and-mortar location and create a showroom. He moved away from simply selling suits to building entire wardrobes for his clients. Soon after, in the early 90s, Bryan...

Today I talked to Jim Wilson about his book (co-authored with Paul Daugherty) Radically Human: How New Technology Is Transforming Business and Shaping Our Future (HBR Press, 2022). Technology has evolved from device intelligence to data intelligence (big data) to now the new stage of a more human-centric approach where the user/worker’s needs, wants and biases are being taken into account to make...

At the age of 18, Jonathan Little opened an online poker account with a $50 deposit. By age 21, he had about $350,000 in his account. In this episode of the Entrepreneurship and Leadership Podcast, Jonathan Little explains how he was able to parlay his poker hobby into a profession by keeping his expenses low and saving his winnings. This frugality allowed Jonathan to play in bigger games and main...

Today I talked to David Livermore about his book Digital, Diverse & Divided: How to Talk to Racists, Compete with Robots, and Overcome Polarization (Berrett-Koehler, 2022). While the author argues that cultural intelligence (CQ) begins where EQ leaves off, in truth key attributes of EQ like understanding another person’s motivations and figuring out how to address them matter in both cases. Nowada...

Say Thank You for Everything: The Secrets of Being a Great Manager (Harriman House, 2022) is a bullshit-free guide to management that shows you the right way to lead a business, inspired by Jim Edwards’s experience of helping to transform a small unread blog into a business with 200 million readers and hundreds of employees, which finally sold for $442m. Based on a legendary internal email that di...

In The New Goliaths: How Corporations Use Software to Dominate Industries, Kill Innovation, and Undermine Regulation (Yale UP, 2022), James Bessen explores the idea of how software can actually slow innovation. He makes the case that big companies in one industry after another have built "complex" software systems for managing their sales, marketing, operations and product offerings that are essen...

Steve Jobs called Jony Ive his "spiritual partner at Apple." The London-born genius was the second-most powerful person at Apple and the creative force who most embodies Jobs's spirit, the man who designed the products adopted by hundreds of millions the world over: the iPod, iPad, MacBook Air, the iMac G3, and the iPhone. In the wake of his close collaborator's death, the chief designer wrestled...

Head ninja. Top strategist. Main innovation engine. Chief optimist. Sören Stamer wears a lot of hats, and it’s one of the main reasons he wears the CEO hat at CoreMedia so successfully. CoreMedia markets an open, best-of-breed, API-driven solution that combines a headless content repository with an advanced web-based UI. It allows editors to access content from any source and preview front-end cus...

How do you value something? It seems simple enough. Since the beginning of commerce thousands of years ago, people have been asserting the value of enterprises. Yet, the math and specific logic of that exercise is only about a century old. For thirty of those years, Tim Koller and his colleagues at McKinsey, the consultancy, have been in the forefront of how to think about value and how to measure...

Listeners who have tuned in to my most recent episodes here on Systems and Cybernetics will be familiar with what seems be a current running theme. So, as I grapple with what it takes to bring systems thinking to life, I couldn't help but be intrigued when I came across Systems Inspired Leadership: How to Tap Collective Wisdom to Navigate Change, Enhance Agility, and Foster Collaboration (CRR Glob...

Today I talked to Eric Posner about his book How Antitrust Failed Workers (Oxford UP, 2021). When anti-trust cases are brought forward, typically they involve monopolies exercising undue power in regards to products or services. Rarely do labor issues get the same treatment. Reasons vary from the previous power of unions, to the expense and risk of going to trial, to whether the potential for unfa...