Never Mind the Pain Points

In the fifth episode of our Snack-sized sustainability podcast, Sarah Hammond explains the terms circularity and the circular economy. Tune in to hear what they mean, why they're important and how your organisation can act to become circular.

In the sixth episode of 'Clarasys presents: Simply Sustainability', Ruth and Ben discuss motivations behind becoming a sustainability lead, what it's like to be in charge of the space at Informa, key skills needed for the role, benefits, challenges and opportunities involved, as well as advice and resources for those who are interested.

In episode four of Snack-sized sustainability, Sarah Hammond discusses net zero in under 5 minutes. Tune in to hear what net zero means, why it's important to achieve it, and why organisations need to start making changes to get ahead of the curve.

In the fifth episode of 'Clarasys presents: Simply Sustainability', Non-profit organisation B Lab UK's Director of Growth and Product, James Ghaffari, chats to Clarasys' Ruth Wilkinson. The pair discuss B-Corp's mission and purpose, some tips and advice to other organisations who may want to undertake a B Corp and a discussion about the challenges that both B Corp and the business world are facing...

In episode three of our Snack-sized sustainability podcast, Sarah Hammond discusses modern slavery. Tune in to hear what it is and what it means for organisations, how it relates to sustainability, what should be included in a modern slavery statement and five key things organisations should do to get started.

In the second episode of our Snack-sized sustainability podcast, Sarah Hammond is back to discuss the term human rights, in less than 5 minutes. Tune in to hear a definition of human rights, how they relate to sustainability and benefits for organisations who assess what human rights mean at their company.

In our latest episode of CX Talks, Clarasys' own Tom Carpenter, Chris McIvor, Lindsay Cameron and Moray Busch explore where to start with tech selection, how to implement it, deal with any external uncontrollable factors, and ensure successful delivery post-transformation.

In our latest podcast, Clarasys' own Ben Lover, Helen Morgan and Moray Busch explore what organisations must focus on during a digital transformation and the four-stage model of change to enable success. Listen here or read on for an edited transcript.

In episode one of our brand new Snack-sized sustainability podcast, Sarah Hammond discusses social value in under 5 minutes. Tune in to hear what social value is, why it's important, the benefits it can bring to organisations and how you can measure it.

In this episode, Clarasys' own Tom Carpenter, Sarah Rigby and Simon Blosse explore how to consider the business in a digital transformation. They discuss the importance of having a business vision and using it as a starting point for the transformation ensuring it takes the customer into account, aligning your transformation to your business strategy and practical steps listeners can take includin...

In our latest podcast, Clarasys' own Tom Carpenter, Loïc Le Fouest and Adam Uddin discuss why considering customer experience in digital transformation should be a key focus, some of the actions to take (and questions to ask) in order to prioritize your efforts, the importance of testing and understanding your customer journey, why being agile and iterative helps the process, and the role your emp...

In the fourth episode of 'Clarasys presents: Simply Sustainability', environmental charity Hubbub UK's Creative Partner Sarah Divall chats to Clarasys' own Sam Maguire and Sarah Hammond about our partnership. They touch on; the great initiatives that Hubbub run to create a more sustainable world, why simplifying language around sustainability is so important, why collaboration is crucial when it c...

In Episode 3 of Simply Sustainability, Dr Sarah Ivory, Lecturer and Director of the Centre for Business, Climate Change and Sustainability at the University of Edinburgh Business School, joins our Sustainability Lead, Sam Maguire. The pair discuss why sustainable business is important for a thriving society. They touch on why business exists, why critical thinking is essential, why leadership is k...

In Episode 2 of Simply Sustainability, Clarasys's Sustainability Lead Sam Maguire is joined with Hannah Frost, owner of Frost ESG and member of Clarasys sustainability advisory board. The pair discuss why it's so important to embed sustainability across your entire strategy architecture.  They touch on why purpose is key in laying the ground rules of what your company stands for, examples of impor...

Join Sarah, Steven, and Sam as they kickstart our brand new podcast series 'Clarasys presents: Simply Sustainability'. In episode one, the trio discuss why we are doing sustainability at Clarasys and touch on why sustainability is important to them, why the next generation should be a key motivation to make changes, and why we are the right consultancy to work with for clients with sustainability...

Join Sarah, Rob and Cat as they discuss how you can use employee feedback to improve your CX. Principal Consultant Sarah Daley is one of our CX experts. Clarasys Consultants Rob Simmons and Catriona McKimmie are part of our internal insights and improvements team. The podcast begins with a brief overview of what we mean by employee experience and how it links with customer experience. Sarah explai...

Join Matt, Tom and Ben, in this episode of CX Talks as they discuss the four key areas to think about to ensure a successful digital transformation, and explain their importance: 1. Business 2. Organisation 3. Customer 4. Technology The trio talk about the significance of aligning your digital transformation to your business strategy and why it’s important to have an overarching vision for your bu...

Join Steven, Sarah and Loïc as they discuss what good CX looks like in our latest episode of ‘CX Talks’. Good CX (customer experience) is something that most organisations strive to have, but it’s important to understand what that means. The podcast begins with our Chief Client Officer, Steven Writer-Maguire, asking the pivotal questions: What does good CX mean and what does it actually look like?...

Clarasys and DataSparq come together in our latest data maturity podcast to discuss the common data problems firms are facing, and how and where to start when using your data.

Join Omar, Director of Delivery and SVP Customer Success at MakePositive, as he discusses how customer experience and employee experience impact one another, alongside Sophie Di Clemente and Ed Kemp-Sloan. Customer experience and employee experience are ultimately interlinked, particularly in retail, find out how in our latest podcast.

In an effort to help support organisations, and their people in achieving these goals, Clarasys offers a range of free Customer Experience (CX) workshops around helping clients understand where they are on CX journey & help them to identify what is needed next using tools/techniques and facilitating conversation so that attendees create applicable takeaways to become more customer-centric. So what...

Omdia unifies and harnesses the depth and breadth of expertise from Informa Tech’s legacy research brands: Ovum, IHS Markit Technology, Tractica and Heavy Reading. Today we're joined by Tom, from Clarasys, and Alya, Transformation Director for Omdia and Informa Technology. Together they relate their experience of leading the transformation project at Informa Tech, the rolling out of Omdia.

Welcome to the second episode in our series on data management. In our previous podcast, Philip and Aneesha talked about the challenges faced in the Not-for-Profit (N4P) sector around data management and the steps needed to start a data journey. In this podcast, we will be exploring this further, looking at how people are affected by change as an organisation moves through their data journey and h...

At the end of October 2020 Next was outperforming its competitors. They were expecting their pre-tax profits for the year to hit £365 million £65 million more than first expected. They have weathered the COVID storm as successfully as possible. In this podcast we look at how they've managed to not just survive but also thrive during COVID.

In this episode, we will be bringing together our in house experts to talk about all things data. We look at its influence across industries, our companies and our customers, and the culture and mindset needed to bring your people on a data journey. Today, we will be shining a spotlight on the N4P sector and delving into why data and its management is becoming more and more important for charities...