Never Mind the Pain Points

In this episode of Clarasys podcast, Head of People and Change, Sophie Brazell-Ng sits down with Tom Hart, Customer Lifecycle and Subscriptions lead, to explore what’s really happening in the world of media and entertainment subscriptions in 2026. From the promise of all-you-can-watch streaming to today’s reality of platform overload, rising consumer frustration and fragmented viewing experiences,...

In this episode of Clarasys podcast, Principal Consultant and AI Lead Sarah Rigby sits down with Mahbub Gani, Principal Data Scientist at Sage, to explore how one of the world’s leading software companies is harnessing AI to drive business value, transform customer experience, and stay ahead in a rapidly evolving landscape. From Sage’s journey with classical machine learning to the latest advances...

In this episode of Nevermind The Pain Points, we dive into the complexities and challenges organisations face during post-merger and acquisition (M&A) transformations.  Host and Clarasys Subscription and Customer Experience Practice Lead Tom Carpenter is joined by Rebecca Clark of Sojourn Solutions, a marketing operations consultancy, and Moray Busch, who heads the M&A practice at Clarasys, to exp...

In this episode of Game Changers, we dive into the intricacies of sustainable supply chain transformation and the crucial role of change management in this process. Hosted by Sophie Brazell-Ng, this insightful discussion features sustainability expert Matt Morton, who shares his knowledge on how businesses can adopt sustainable practices within their supply chains. Matt defines key concepts such a...

In this episode of our "Game Changers" podcast, host Sophie Brazell-Ng explores the power of creativity at work with two distinguished guests — Sarah Partridge, founder and director of The Change Academy, and Rob Cannon, a coach, consultant, and author of ‘Aha! A User’s Guide To Creativity’.  This episode seeks to unravel the essence of creativity within the workplace and its profound impact on bu...

In this episode of Game Changers, Change expert Scott Docherty and AI specialist Krish Kiri from Clarasys are joined by Mick Duthie, Director of Operations and Louise Peers, Head of Contact Centre Services at Crimestoppers.  Mick and Louise share their journey into integrating AI within Crimestoppers' operations, maintaining anonymity, and enhancing efficiency. Tune in to learn about AI's applicat...

In this episode of Never Mind the Pain Points, Robbie Motamed is joined by Jason Sharpe, Advisor, Culture coach and Non-Executive Director at Rebel Energy.  Jason brings over 35 years of experience in various industries, including food retail, financial services, and energy. He shares his journey from traditional to transformational work environments and discusses the innovative and progressive ap...

In this episode of Game Changers, host Sophie Brazell-Ng sits down with Flo Akingbade, UK Transformation Director and change management expert, to explore the intricacies of navigating organisational change. What’s in store for you in this episode? Discover Flo's people-first philosophy in change management, where she emphasises the "gift of holding hands" through uncertain times. Learn how to tac...

In this episode of Nevermind the Pain Points, James Prowting-Lord and Rick Stock, two experts in digital transformation and public sector consultancy, delve into the transformative potential of generative AI in the public sector. From tackling risk aversion to addressing data maturity, they examine how this cutting-edge technology could redefine public service delivery while highlighting the impor...

In this episode of Simply Sustainability, we dive deep into the evolving ESG (Environmental, Social, and Governance) regulatory landscape, where navigating compliance can feel like wading through an ‘alphabet soup’ of new regulations. Host and Clarasys Sustainability Lead Matt Morton is joined by Managing Consultant Rob Gillingwater and Markus Pretzl, ESG/ESH Director at TIP Group, to explore how...

In this episode of CX Talks, host Simon Blosse is joined by CX strategy experts Julien Kervella and Loic Le Fouest, to explore the evolving landscape of customer experience. Together, they discuss the transformative power of customer-centric strategies in navigating today's complex market dynamics. From the growing impact of AI and personalisation to fostering trust and community in a world of sel...

In this episode of Game Changers, host and Principal Consultant Sophie Brazell-Ng is joined by Clarasys change expert Scott Docherty to delve into the impact of Generative AI on people. Together, they unpack how Generative AI is reshaping work and creativity, exploring its practical applications, challenges, and the importance of prioritising people in the adoption journey. From fostering innovati...

In this episode of Game Changers, host Sophie Brazell-Ng sits down with James Radford, former Chief of Staff at St John Ambulance, and Alex Wilford, Managing Consultant at Clarasys, to discuss the essentials of creating purpose-driven change across sectors. With backgrounds spanning nonprofit leadership and purpose-driven consulting, James and Alex dive into how organisations can align purpose wit...

In this episode of our ‘Game Changers' podcast, host Alex Wilford is joined by Sarah Gillard, CEO of A Blueprint for Better Business, to explore the transformative power of purpose in business. Together, they dive into the key role that purpose plays in shaping not just brands, but entire organisations, and how it can unlock innovation, cultural strength, and new strategic opportunities. Sarah sha...

In this episode of our Simply Sustainability podcast, host Ruth Wilkinson is joined by Andy Brown, Group Chief Sustainability Officer at Anglian Water Group, and Ed Leighton, Director of Strategy and Policy at Ofcom to chat through the intricacies of creating a purpose-led strategy. As active members of the Purpose in Practice Community (PIPC) - a collective of senior leaders who explore innovativ...

In this episode of ‘Simply Sustainability’, host Ruth Wilkinson welcomes guests father and daughter duo Andy and Emily Brown to explore the dynamic interplay between generations in shaping purpose-driven organisations.  Whether you’re a seasoned leader or an emerging talent eager to make your mark, this conversation reveals the transformative power of intergenerational collaboration. The trio delv...

In this episode of ‘Nevermind the Pain Points’, host Tom Carpenter and guest Phil Boyden from Sojourn Solutions dive into the power of account based marketing (ABM). Whether you're a growing enterprise or an established player looking to refine your approach, this conversation will offer valuable insights into optimising your ABM approach. The duo explore real-world applications, the importance of...

In this episode of the Game Changers podcast, Sophie Brazell-Ng sits down with Wayne Clarke, co-founder of the Global Growth Institute, to explore what it really takes to be a world-class manager. Surprisingly, it’s not about complex strategies but about mastering the basics, investing in your people, and understanding their dreams and ambitions. Wayne shares insightful stories from his experience...

In this episode of “Game Changers" host Sophie Brazell-Ng is joined by Sarah Partridge and Suzie Mossman-Monk to explore how leaders and team members alike can foster psychological safety to drive team success. The conversation dives into practical strategies for building trust, encouraging open feedback, and creating a culture of challenge that ultimately leads to high performance. Along the way,...

In this episode of "Game Changers," host Sophie Brazell-Ng is joined by Sally Jenner, an experienced change leader, to discuss the intricacies of managing and leading successful organisational transformations. Sally shares her experiences, practical tools, and key strategies for navigating change effectively, ensuring adoption, and measuring success.

In this episode of Nevermind the Pain Points, join host Sophie Brazell-Ng, alongside guests Suzie Mossman-Monk and Sarah Partridge, delves into the topic of Imposter Syndrome in the workplace. Suzie, a chartered psychologist, and Sarah, a leadership consultant, share their professional insights and personal experiences with this common psychological phenomenon.

Join Clarasys Associate Director Tom Carpenter and marketing expert Phil Boyden of Sojourn Solutions as they explore the complexities of MarTech, from automation platforms to AI, to CDPs, and offer practical advice on navigating the evolving tech landscape.

Dive into the transformative world of in-house change management with the latest episode of our podcast. Learn from Lou Robey, former BBC Head of Change and Director of Women in Change, and Stephanie Ho, Senior Consultant at Clarasys, as they discuss innovative strategies for building change capabilities within organisations. Discover the power of community, the importance of people-centred leader...

In this episode, explore the evolving landscape of hybrid work models with experts Sophie Brazell-Ng, Sarah Partridge, and Dr. Kristina Curtis. Dive into the challenges, strategies, and cultural shifts shaping the blend of remote and in-office work. Tune in for insights on leadership, employee retention, and creating a balanced, productive work environment.

Join Tom Carpenter from Clarasys and marketing operations expert Phil Boyden from Sojourn Solutions in a deep dive into the evolving MarTech landscape. Discover actionable insights on integrating marketing and sales, leveraging existing technologies, and navigating the complex world of marketing automation and customer data platforms. Tune in to learn how B2B marketing is increasingly mirroring B2...