NCSEA On Location

On this episode of NCSEA On Location, Lisa Westfall (Franklin County Child Support) and Pamela Jenkins (North Carolina Child Support Services) discuss the impact of natural disasters on child support services. Pamela shares how North Carolina responded to Hurricane Helene, whichcaused massive flooding and over 200 deaths in western North Carolina. Although there wasn't a comprehensive plan in...

On today’s program, join Scott Eder (Courtland Consulting) as he returns, for the second of a two-part conversation with professionals from California’s child support programs.  Join the conversation in progress with Rick Alvarado, Joy Adkins, Debra Houston and JoAnna Bojorquez.  They talk about what changes their perspectives on their work, when things worked as intended and made a real differenc...

On today’s program, join Scott Eder (Courtland Consulting) as he is joined by four professionals from California’s childsupport programs, for the first of a two-part conversation.  With Scott are  Rick Alvarado, Joy Adkins, Debra Houston andJoAnna Bojorquez.  They talk about what it’s like to provide child support services in the state of California from a front-line view and assisting the clients...

On Location brings you a conversation with representatives of the NCSEA 2025 Innovative Partnership and Collaboration Award.  Pat O’Donnell of YoungWilliams and Brandi Gallebo of Frankin County Child Support Enforcement Services talk with Rhonda Evans and Kate Goudy of Iowa State University who describe the ADMYRE Program they have developed in collaboration with the State of Iowa Child Support Pr...

Pat O’Donnell of YoungWilliams and Brandi Gallebo of Franklin County Child Support Enforcement Services  continue to  highlight the NCSEA awardees, Antolette Vinson. Antolette Vinson, Child Support Specialist Supervisor, Division of Child Support Services, Georgia Department of Human Services, is the NCSEA 2025 Emerging Leader Awardee.  Having assumed supervisory responsibilities 2 years ago, Anto...

On today’s program, Pat O’Donnell of YoungWilliams and Brandi Gallebo of Franklin County Child Support Enforcement Services are pleased to highlight another NCSEA awardee, Emerging Leader Awardee, Shannon Longino.    ShannonLongino ,  Outreach Manager for the Division of Child SupportServices, Georgia Department of Human Services, is the NCSEA 2025 Program Awareness Awardee.   Listen as Shannon de...

Pat O’Donnell of YoungWilliams and Brandi Gallebo of Frankin County Child Support Enforcement Services were very excited about talking with Phyllis Nance, the NCSEA 2025 Outstanding Leader Awardee.  Phyllis currently serves as the Director of the Alameda County, California Department of Child Support Services.  Over her 40+ year career journey, Phyllis has “seen it all” – from the origination of t...

Join Pat O’Donnell of YoungWilliams and Brandi Gallebo ofFrankin County Child Support Enforcement Services for a very special episode of On Location where we honor the legacy of Ann Marie Ruskin through the Ann Marie Ruskin Child Support Leadership Award.   Ann Marie, former Executive Director of NCSEA, was a trailblazer whose work profoundly impacted child support professionals across the nation....

Join Pat O’Donnell of YoungWilliams and Brandi Gallebo of Franklin County Child Support Enforcement Services as they talk with the NCSEA 2025 Scholarship Awardees.  Joining Pat and Brandi from Illinois are Tatiana Christopher, the Emerging Leader Scholarship Awardee, Candis Hayes, the Judge Ross Scholarship Awardee hailing from Georgia and Elise Topliss of Colorado, the Howard G. Baldwin Memorial...

Today, Scott Eder (Courtland Consulting) heads downvirtually, to the Peach State, Georgia, where he sits down with Janet Jones, a frontline caseworker with the Georgia Division of Child Support Services.  Janet brings heart, hustle and a whole lot of wisdom to the child support program. They speak about what child support looks like on the ground in Georgia, the challenges, the successes, and the...

On today’s program, Tim Lightner (eWorld EnterpriseSolutions) and Linda Rhyne-McKinley (Public Knowledge Inc.), co-host the second installment of a special, two-part series. They are joined by Dr. B. Jo Ann Mundy, Erin Frisch, Charles Smith, Connie Chesnik, Carla West, Chris Wood, andSharon Pizzuti. They continue their round-table discussion on how the National Child Support Engagement Association...

On today’s program, join Tim Lightner (eWorld Enterprise Solutions) and Linda Rhyne-McKinley (Public Knowledge Inc.), as they co-host a special, two-part series. They are joined by Dr. B. Jo Ann Mundy, Erin Frisch, Charles Smith, Connie Chesnik, Carla West, Chris Wood, and Sharon Pizzuti. They have a round-table discussion on how the National Child Support Engagement Association’s Board of Directo...

On today’s podcast, Scott Eder (Courtland Consulting) sitsdown with James Younge (Manager, Networking for Jobs Program, Philadelphia County Court of Common Pleas, Domestic Relations Division). They continue a conversation on re-entry from incarceration for child support paying parents. James is a Philadelphia native and graduate of Howard University (BA). He has worked in Philadelphia County’s Cou...

On today’s podcast, Brandi Gallebo (Franklin County, Ohio Child Support Enforcement Agency) welcomes a guest to talk about  artificial intelligence in health and human services.  Brandi welcomes Shanita Harrison (Deputy Chief Administration Officer, New Mexico Health Care Authority).  Learn about Shanita’s tenure in Health and Human Services, her transition to IT, and what her goals are for the re...

As a bonus today, come listen to person-on-the-street interviews from the 24th Annual National Tribal Child Support Association Training Conference - Soaring Together: Elevating Tribal Families to New Heights.  The NTCSA annual training conference took place this year in beautiful Albuquerque, New Mexico from June 15th to June 19th.  Listen as attendees speak about their time and engagement for th...

This week’s On Location podcast features the two co-chairs of the NCSEA Leadership Symposium, Diane Potts (Co-founder and Director for the Center for Child Support Policy, prior NCSEA President and former member of the NCSEA Board of Directors), and Kelly Micka (IT Senior Manager with NTT Data, and current member of the NCSEA Board of Directors).  Listen as they share a preview of what is to come...

On today’s program, On Location brings you a conversationwith Mary Ann Wellbank who has made such significant contributions to the child support program and NCSEA. Hosted by Pat O’Donnell of YoungWilliams, Mary Ann shares her perspectives on the importance of the “human connections” as we engage with program participants such as active listening, empathy and self-awareness. Mary Ann shares her ric...

On this week’s program, join Tim Lightner (eWorld Enterprise Solutions Inc.) as he welcomes Bill Woods  (Vice President, National Tribal Child Support Association) to the On Location studio.  Bill joins us to share about himself, and the newest endeavor of the National Tribal Child Support Association.  Hear about Connections:  Tribal Child Support News – how it got started, what to expect, and ho...

On this week’s program, Tim Lightner (eWorld Enterprise Solutions Inc.) welcomes Michael Hyzy (CGI Technologies and Solutions Inc.) to the On Location studio.  Michael shares about himself, his career, and about his passions.  Listen as he talks about artificial intelligence, where it came from, where it is used in our everyday lives, and what the future looks like with AI.  He also discusses wher...

On this episode of On Location, and the continued caseworker series, Scott Eder (Courtland Consulting) heads to the Peace Garden State to talk with Mischelle Hagerty, Administrator of the Establishment and Financial Units for the North Dakota Child Support program. With over 34 years of experience, Mischelle walks us through the evolution of her career, the shift from regional to centralized units...

On this episode of On Location, and the continued caseworker series, Scott Eder sits down with Helen Miles, a Child Support Professional with over 31 years of experience at the Calhoun County Friend of the Court in Michigan. Helen shares her journey through the evolving landscape of child support, from managing caseloads and leading teams to contributing to statewide initiatives aimed at improving...

On today’s program, Scott Eder (Courtland Consulting) continues talking with dedicated professionals who navigate complex cases, balance legal and emotional challenges and make a real difference in families lives every day.  Listen as Scott hosts an engaging conversation with Gretchen Smith (Deputy Director of Establishment for Westmoreland County Domestic Relations in Pennsylvania).  Gretchen sha...

What's it really like to be a child support caseworker anyway? In this episode, host Scott Eder (Courtland Consulting) sits down with Ohioan Amber Arter (Support Officer at CSEA, Franklin County Child Support) where she works to ensure families receive the support and resources they need. She is dedicated to helping parents understand their cases and achieve the best possible outcomes for thei...

On today’s edition of On Location, Tim Lightner (eWorld Enterprise Solutions, Inc.) welcomes Pamela Pipkin (Director of the Monroe County, Wisconsin Child Support program). Learn how Pam got her start with the child support program, hear about some of her accomplishments and about the Monroe County, Wisconsin Child Support Program. Pam joins On Location today to talk about a subject, and an articl...

Military families face unique challenges when it comes tochild support, from frequent relocations and deployments to military pay structures. In this episode of On Location, Scott Eder (Courtland Consulting) hosts Kris Hilscher (a board-certified family law specialist and fellow in the American Academy of Matrimonial Lawyers; and a partner with Sullivan& Hilscher Family Law in Raleigh, North C...