NCSEA On Location

On this week’s episode of On Location, join Tammy Pearson(YoungWilliams) as she hosts the co-chairs of the  NCSEA U Committee, Michele Christello (IV-D Director of the Massachusetts Department of Revenue, Child Support Services Division) and John Hurst (Government Services Consultant with GreenCourt Technologies).  They dive into the history, impact, and selection process behind NCSEA U, an elite...

On this episode of On Location, join host David Kilgore (CGITechnologies and Solutions) and guests Kristen Donadee (IV-D Director, California Department of Child Support Services) and Hannah Roots (Attorney at Law).  They highlight the vital work and goals of the NCSEA International Subcommittee, a dedicated group fostering partnerships with jurisdictions across the world to elevate international...

On this week’s NCSEA On Location, Tim Lightner (Courtland Consulting) is joined by Kelly Micka (Information Technology Senior Manager, NTT DATA Services), Connie Chesnik (NCSEA President; Administrator, Division of Family and Economic Security at Wisconsin Department of Children and Families) and Theresa Emig (Senior Manager, Maximus Inc.). Get ready as they preview this year’s NCSEA Leadership Sy...

The future of family support requires us to look far beyondtraditional numbers and system practices. In the conclusion of this special two-part feature, our national human services panel returns to explore how the evolving definition of modern families is reshaping everything from "parentage" to programmatic success. Join Tammy Pearson (YoungWilliams) and Tim Lightner (Courtland Consulti...

The Title IV-D child support program was built in 1975 to recover welfare expenses, but the modern landscape demands a radical shift from enforcement to empowerment. In part one of this two-part feature, national human services leaders come together to map out the next generation of family support. Discover how modern agencies are breaking down traditional silos to connect families with comprehens...

Join Mariellen Keely (Virginia DCSE) as she speaks withJennifer McGuire, Program Planner for Sacramento County Child Support Services, about their participation in the  NextGeneration Child Support Employment Services Demonstration (NextGen) .  Sacramento’s project—called HELP (Holistic Employment, License, and Parenting Time)—focuses on supporting noncustodial parents through enhanced employment...

On today’s episode of On Location, Tim Lightner (Courtland Consulting) and David Kilgore (CGI Technologies and Solutions) co-host a special podcast episode for our child support community.  We are privileged to welcome the new Commissioner for the Federal Office of Child Support Enforcement (better known as OCSE).  Listen as he shares about how he got started in child support, how his career path...

Today’s On Location episode is brought to you by BrandiGallebo, Social Program Administrator over the Enforcement department at Franklin County Child Support in Columbus, Ohio and Pat O’Donnell of YoungWilliams.  It is an exciting time of the year – a chance to recognize innovation, leadership and contributions throughout the child support program.  To learn more, listen as Connie Chesnik, current...

From Oregon to Ohio and down to Georgia, this episode of OnLocation explores a universal truth: a little appreciation goes a long way. Join Brandi Gallebo (Franklin County Child Support, Columbus, OH) as she addresses the challenge of low-cost, high-impact staff appreciation. Whether you’re prepping for Staff Appreciation Day, Administrative Professionals Day orjust want to acknowledge the daily g...

Join Pat O’Donnell (with YoungWilliams) as she hosts aconversation with Tish Keahna Kruzan, Child Support Attorney with the Lac Courte Oreilles Tribal Child Support Program, and Corri Flores, Sr. Director-Government Affairs with ADP.  Today’s informative session focused on sharing best practices between Tribal IV-D Programs and the employer community.  Tish and Corri share their recommendations to...

On today’s episode of On Location, host Tim Lightner sits down with Tom Joseph (Vice President and Managing Partner) and Rachel Mackey (Senior Associate), both of Paragon Government Relations to discuss the vital partnership between Paragon and NCSEA in navigating the landscape of Capitol Hill. The conversation highlights recent legislative milestones, passport denial legislation and ongoing bipar...

On this episode of On Location, host Scott Eder sits down with Daniel Garcia, a lead child support worker in Salem, Oregon, to discuss the unique challenges and innovations within the state’s child support program. The conversation explores specialized teams for incarcerated parents and students, alongside the grit required to manage complex interstate cases with empathy. Tune in to learn how Oreg...

Pack your bags—the child support community is headed to the nation's capital! In this episode of On Location , Tim Lightner and Betty Tegegne (Research Associate with the Center for Policy Research) catch up with 2026 Policy Forum Co-Chairs Carla West (North Carolina Division Director ofHuman Services, which includes Child Support, Economic Services, Aging, and Operations) and Dr. Trish Skopha...

On today’s podcast, Pat O’Donnell of YoungWilliams hosts a conversation with Regina Cruise and Marquese Howard of the Riverside County (California) Department of Child Support Services.  Regina and Marquese represent the Riverside County DCSS outreach and educational initiatives which have been so successful in reaching the diverse communities and families served by their program. Their unique and...

This episode of On Location honors Lisa Skenandore withSystems and Methods, Inc., as the 2025 WICSEC Honorary Lifetime Member Awardee.  Pat O’Donnell of YoungWilliams hosts a conversation with Lisa, where she describes her sources of inspiration and motivation that have contributed to her incredible career journey spanning more than 25 years. Lisa’s commitment to the child support community and he...

Join Pat O’Donnell of YoungWilliams as she continues the OnLocation podcast series on the 2025 WICSEC awards.  Pat explores the topics of leadership, motivation and sources of inspiration with Kamilah Miller, Director of UIFSA ChildSupport Division, Office of the DeKalb County District, State of Georgia Division of Child Support Services.  Kamilah’s contributions and achievements have been recogni...

This episode of NCSEA On Location focuses on tribal child support with a spotlight on the Oneida Nation. Host Scott Eder (Courtland Consulting) speaks with guests Taylor Smith, an Enforcement Case Manager, and Ben Archiquette, a Child Support Enforcement Specialist, both of whom work for the Oneida Nation's child support program. They discuss how the program, which services families within the...

Welcome to another episode of NCSEA On Location with Pat O'Donnell of Young Williams. We are delighted to celebrate the 2025 WICSEC Rock Star Achievement Awardee, an individual recognized for significant non-supervisory contributions that improve the lives of children and promote a more effective child support program. Join Pat as she speaks with Alexandra Popescu (Oregon Division of Child Sup...

Collaborations are critical to the success of the child support program and the ADMYRE (Advocating for My Relationships) Program illustrates the positive and lasting impact these partnerships have on families.  Hosted by Pat O’Donnell of YoungWilliams, listen as Kylie Claycomb of the Iowa Child Support Program and Rhonda Evans of Iowa State University describe how they are reaching youth and young...

On this episode of On Location, hosts Tim Lightner (eWorldEnterprise Solutions) and Barbara Lacina continue to discuss the topic of transition from public service to the private sector. Guests Tanguler Gray (Executive VP of Operations, SMI); Laura Roth (recently retired as the Child Support Practice Lead and Director, CGI Technologies and Solutions Inc.), and Matt Lyons(Director of Public Sector P...

On this episode of On Location, hosts Tim Lightner (eWorldEnterprise Solutions) and Barbara Lacina discuss the topic of transition from public service to the private sector. The conversation was prompted by recent reduction in force (RIF) events within the federal government and is of value to others who are considering making the shift to private sector employment . Guests Tanguler Gray (Executiv...

Join NCSEA On Location hosts Tim Lightner (eWorld Enterprise Solutions) and DeAnna Rice (CaliforniaDepartment of Child Support Services) as they introduce Brianna Nesbitt, the new NCSEA Manager of Professional Development and Communication, who shares her academic journey and her first impressions of the 2025 NCSEA Leadership Symposium in Atlanta, Georgia. She discusses her professional goals for...

 In the second part of the conversation, join host Scott Eder (Courtland Consulting) as he continues the conversation with Minnesota’s David Ramroop, a child support worker with the Ramsey County Attorney's Office; and James Wittling, a child support professional from Washington County. They discuss their experiences with public assistance and child support work. David shares his personal expe...

On today’s episode of NCSEA On Location, host Scott Eder explores the county-driven child support program in Minnesota. He is joined by David Ramroop, a child support worker with the Ramsey County Attorney's Office, who shares his personal motivation and comprehensive approach to his enforcement caseload. He is joined by James Wittling, a child support professional from Washington County speci...

One of the unique challenges of delivering child support services to parents and caregivers is understanding how to most effectively communicate.  Join a conversation between Pat O’Donnell of YoungWilliams and Erin Blocher, Associate Teaching Professor, Business Communication, Sam Walton Fellow and Co-Advisor, UMKC Enactus, Bloch School of Management, University of Missouri-Kansas City.  Their dis...