NBDA: Bicycle Retail Radio

In this episode, Lifan Irwin and Michael Potter from Bikeflights reveal how their innovative shipping platform makes sending bikes faster, easier, and more reliable for both retailers and riders. They discuss new features, best practices, and strategies that help shops streamline shipping, enhance customer experience, and drive profitability. Listeners will learn how Bikeflights is shaping the fut...

Today we sit down with Rob Kaplan , Head of Sales and Marketing at Bulls Bikes USA . With over 30 years in the cycling industry, Rob is widely respected for his thoughtful leadership and big picture vision. He shares insights from his extensive career, his current work at Bulls, and offers valuable guidance for retailers navigating today’s challenges and ebike opportunities in bicycle retail. Supp...

Listen to our monthly News Hour episode with Human Powered Solutions team. We recap high priority headlines for specialty retailers so you can stay informed! The NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team. The team at Human Powered Solutions has...

Catch up on the state of the US Bicycle Industry with the recording of our engaging 60-minute webinar. Our panel explored the current state and future outlook of the US bicycle industry. Listen to key voices from across the industry: Bill Schouman, Vice President of Sales, QBP — Offering insight into supply chain trends and market dynamics from one of the nation’s leading distributors. Bob Margevi...

Is Brian saying the mall is full of perfect merchandising ideas? No. "But it is a good concentration of retailers." Take some tips from the giants in this Retailer Design Flex episode. Our Retailer Design Flex episode of Bicycle Retail Radio features Brian from Fixture Lab and NBDA President, Heather Mason as they tackle retailer flow and design issues. Support the show

What started as kids’ bike camps during the COVID boom has grown into one of Colorado’s most exciting and community-driven bike shops. In this episode, Jenny and DJ Johnson of CyclErie share how they built a customer first, ego free business—from mobile fulfillment to selling over 1,200 eBikes in a year. It’s a story of creativity, grit, and keeping the joy of cycling at the heart of it all. Suppo...

Missed out on the last E Bike Safety & Standards panel? Listen in for this week's Bicycle Retail Radio episode. The NBDA provides a quarterly platform for industry experts to meet, discuss and address retailer risks, concerns, and best practices regarding lithium-ion batteries and e-mobility devices safety, standards, and compliance. Segments addressed: Lithium-Ion Battery topics- Standar...

In this episode of Bicycle Retail Radio, we sit down with Nicole Poko, artist, cyclist, and owner of Scout’s Coffee Bar + Mercantile in New Jersey. Nicole shares how creativity, intentional space design, and deep community connections help fuel her small business success. We dive into her unique approach to blending coffee culture with the local cycling scene, building inclusive spaces, and offeri...

How bicycle retailers can start using AI - today! Support the show

Ed Fischer, a Commercial Real Estate Broker and former bike shop owner, to explore a game-changing topic for independent bike retailers: owning your building. Ed shares practical, insightful advice about the path to ownership, the financial and strategic benefits of buying, and how shop owners can start planning now, even if it feels out of reach. Contact Ed Fischer   Support the show

Our Flex episode this week covers how to unlock extra revenue in your service department. Support the show

In this episode, we sit down with Charly Tri , owner of My Bike Guy Bicycle Services in Rochester, Minnesota. From racing the Iditarod to launching a successful mobile bike shop, Charly shares how his lifelong passion for cycling shaped his unique business model. Tune in for insights on profitability, service, and why mobile shops might just be the future of bike retail. Support the show

If you would like your questions answered on the flex, you can write to the NBDA at any time with ANY questions about the bicycle service center, mechanics training, bicycle assembly, etc. Submit your questions and photos to heather@nbda.com Our newest edition to Bicycle Retail Radio, the Technician Flex is a recurring podcast feature focused specifically on service center and mechanics produced i...

In this episode, Bikeflights Vice President Sue George and Partnership Team member Ali Goulet share insights into how Bikeflights supports bike shops with specialized shipping services, packaging solutions, and e-commerce tools. They discuss how their mission to strengthen the bike community is embedded in their partnerships, and explain the key benefits retailers can access, from streamlined ship...

Today on the Friday Flex episode: Your people are the brand. Let's look at building a team that lives your shop's culture. Support the show

Listen to our monthly News Hour episode with Human Powered Solutions team. We recap high priority headlines for specialty retailers so you can stay informed! The NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team. The team at Human Powered Solutions has...

This week's Flex episode is about creating community using social media. Enjoy! Support the show

In this episode, we chat with Mathias Ellegiers and Ryan Liverman, founder of REMCO Tools , about their innovative Bike Lift—a motorized bicycle repair stand designed for enthusiasts, professional mechanics, and bike shops. With decades of engineering and design expertise, Mathias and Ryan share how REMCO is redefining bicycle service with a product that can handle almost any bike shape or size. W...

Listen in to this week's Flex episode: 5 questions with Zidy . Support the show

In this episode, we chat with Ryan Elson, CEO of bikebook , about his background in the industry and background in founding the company. Ryan shares how bikebook empowers mechanics and bike shops by boosting online visibility, simplifying service booking, and creating stronger connections with customers.  We also dive into the platform’s expansion into the U.S. market and his advice for shops navi...

Today we have 5 questions with buycycle. https://buycycle.com/en-us/nbdadiscount Support the show

The NBDA is holding quarterly forum style meetings on Retailer & Supplier Best Practices . The NBDA wishes to unite industry experts in a panel discussion to circulate best practices to align the industry. During the meeting, the NBDA organized panel will talk through an agenda on various topics. Listen to our April 15th panel in this BRR episode. Support the show

Why should customers do business with you? What makes your store unique? What is your brand story? Need help with your answers? This episode is for you. Our Retailer Design Flex episode of Bicycle Retail Radio features Brian from Fixture Lab and NBDA President, Heather Mason as they tackle retailer flow and design issues. Support the show

The NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions  team. The team at Human Powered Solutions has over 245 years of experience and are considered data wizards. Their monthly newsletter The Micromobility Reporter is a dynamic resource for the industry, fea...

Get tips on how to bring people in for service NOW on this week's Friday Flex. Support the show