My Duvet Flip by Jack Parsons

Episode Guest Jeff Cleaven is a Field Service Technician at Virgin Media O2, helping customers across London stay connected by installing, maintaining and troubleshooting broadband, TV and phone services. Originally from South Africa, Jeff brings a people-first approach, a passion for learning and a commitment to delivering exceptional customer experiences. Episode Partner This episode is part of...

Episode Guest Dominic Burrows is an Executive Team Manager at Virgin Media O2, leading teams that resolve complex customer issues while developing future leaders. He is passionate about customer trust, resilience and helping people grow through great leadership. Episode Partner This episode is part of My Duvet Flip's Choose Customer series, produced in partnership with Virgin Media O2. Virgin...

Episode Guest: Samreen Khan is a Store Leader at Virgin Media O2 with over seven years' experience in telecommunications, progressing from sales into leadership. She is passionate about developing people, coaching high-performing teams, and delivering exceptional customer experiences. Episode Partner: This episode is part of My Duvet Flip's Choose Customer series, produced in partnership w...

About Guest Sam Collier is the Chief Operating Officer at Achieve Together, one of the UK's leading social care providers. Having started his career as a support worker, Sam has spent more than 25 years championing high-quality care and creating opportunities for people to live their best lives. About Achieve Together Achieve Together supports people with learning disabilities, autism, mental...

Episode Guest Josephine Parmee is Head of Social Equity at Virgin Media O2, where she leads initiatives focused on digital inclusion, online safety, and helping people thrive in an increasingly connected world. With a background spanning human rights, consumer rights, and social impact, she is passionate about using business as a force for positive societal change. Episode Partner This episode is...

Episode Guest Rachel Riley is an English television presenter. She co-presents the Channel 4 daytime puzzle show Countdown and its comedy spin-off 8 Out of 10 Cats Does Countdown. She is a mathematics graduate. Episode Timestamps: 00:00 The #1 Predictor of Success 00:25 Meet Rachel Riley 02:11 Rachel's First Job Paid £25 a Week 04:14 Why Rachel Has Never Been Able to Waste Money 05:01 From Oxf...

Alice Peacock is a Problem Manager at Virgin Media O2, responsible for investigating major network outages and putting permanent fixes in place for millions of customers across mobile, fibre, TV and business services. She started her career at 16 flipping burgers at McDonald's on Streatham High Street. After nearly two decades away from the workplace to raise her family, she returned through O...

About Charlotte Charlotte Low is the COO at Colosseum Dental UK, overseeing 80 dental practices across England and Wales. She started work at 15, skipped university, qualified as an accountant, and spent years across multiple industries before finding her home in dentistry. She now sits on the executive board and has led a culture transformation that cut staff turnover from 55% down dramatically b...

Episode Guest: Prashant Narula is Managing Director of Ciklum UK, where he helps organisations use technology and AI to build better products and experiences. He is passionate about leadership, resilience and helping people grow through honest, values-led careers. Episode Chapters: 0:00 Introduction 0:19 Why success is about what you give, not what you get 1:00 The true traits of a great leader 1:...

Episode Guest: Alan Vallance is Chief Executive of the Institute of Chartered Accountants in England and Wales (ICAEW), a role he took up in April 2024. He is an ICAEW Chartered Accountant and an experienced leader of major professional bodies, having previously led the Chartered Insurance Institute, the Royal Institute of British Architects and held senior roles at the Law Society. Episode Chapte...

Episode Guest Andrew Hawkins is Technology Director at Compare the Market, where he focuses on building world-class engineering capability and helping teams embrace AI-led transformation. He is known for his thoughtful, people-first approach to leadership, with a strong emphasis on curiosity, impact and continuous learning. Episode Timestamps: 0:00 Introduction 0:22 Andrew’s first job and early ca...

Episode Guest: Sharon Dockerty is the Chief People and Places Officer at Lloyds Banking Group, leading people strategy, workplace experience, and culture across a workforce of around 80,000 colleagues. She’s built her career across major organisations including Heathrow and Vodafone, with a leadership style grounded in resilience, straight talking, and backing young people to thrive. Episode Chapt...

Episode Guest: Meet Lloyd Mann, VP of Culinary and Global Executive Chef at Sodexo, sharing his career journey and what get's him to flip the duvet in the morning, here on My Duvet Flip! Episode Partners: 📊 Compare the Market Discover how you can make a difference at Compare the Market, the company behind one of the UK’s most popular comparison sites. From tech and data to marketing and opera...

Episode Guest Ryan Harvey is Head of AI Engineering at Compare the Market, where he builds teams and capabilities to apply AI in ways that accelerate delivery and increase the impact engineers can have. He’s passionate about mentoring, practical problem-solving, and helping the next generation thrive as the world of work rapidly changes. Episode Timestamps: 0:00 Introduction 0:27 From a Chip Shop...

Episode Guest Sam Walley Sam is a Commercial Graduate at Compare the Market, currently rotating through teams as part of the company’s graduate scheme. He’s passionate about taking opportunities outside his comfort zone and building a successful career in the commercial world. Kelly Howes Kelly is a Software Engineer Apprentice at Compare the Market, having transitioned into tech through coding bo...

Episode Guest Niamh Savill is a Senior Solutions Architect at Halo CRM, where she works across consultancy, product development, and customer solutions. With a background in languages, she brings a people-first, curious approach to solving complex technical challenges. Episode Timestamps 0:00 Introduction 0:33 Meet Niamh and Why She Said Yes to My Duvet Flip 1:31 Niamh’s First Jobs and Early Lesso...

Episode Guest Sam Schlimper is Managing Director at Randstad Enterprise, where she works with global organisations to redesign work, unlock human potential, and build future-ready talent strategies. With deep experience across recruitment, financial services, and advisory, Sam is passionate about creating meaningful work that energises people and organisations. Episode Timestamps: 0:00 Introductio...

Episode Guest Pete Harris is the President at Pipedrive, with a career spanning from auditing at Deloitte to global leadership. Known for his grounded wisdom and purpose-driven mindset, Pete brings clarity and compassion to every room he walks into - or in Pete's case, runs into! Episode Timestamps: 0:00 Introduction 0:55 Meet Pete Harris – President at Pipedrive 3:00 The Flight That Changed E...

Episode Guest Alex Glover is Managing Director of Programmatic at Brainlabs, where he leads global innovation in data-driven advertising. His passion for programmatic strategy and graduate development is helping shape the next generation of media talent. Episode Timestamps: 0:00 Introduction 0:12 Meet Alex Glover, MD of Programmatic at Brainlabs 0:40 The job Alex nearly took (and why he didn’t) 1:...

Episode Guest Donna Whitehead is the Vice Chancellor and CEO of the University of Brighton. A proud working-class leader from Hartlepool, Donna brings a bold, purpose-driven vision to higher education. Episode Timestamps 0:00 Introduction 1:22 From Council Estate to CEO 2:59 Donna’s First Job: Paper Round Hustle 4:23 Learning Discipline and Drive 6:01 “Shy Bairns Get Nowt”: Grit as a Mindset 7:08...

Episode Guest Andrew Lever is the Co-Founder and CEO of Brand Partnership Group, a leader in brand-focused sales and marketing services. With a career spanning Unilever, Coca-Cola, and Samsung, Andrew brings calm leadership and consistent growth to every organisation he touches. Episode Timestamps: 0:00 Introduction 0:41 Why Andrew was one of the show’s first believers 2:03 The power of consistenc...

Episode Guest Paula MacKenzie is the CEO of Pizza Express, with a career spanning leadership roles across the food, drink, and hospitality sectors. Known for her drive and authenticity, Paula brings a bold, values-led approach to business and team culture. Episode Timestamps: 0:00 Introduction 0:24 Paula’s First Job – Paper Rounds and Earning Freedom 2:23 Young Paula Saves for a Stereo – The Power...

Episode Guest Nick Foster is the General Manager for Mars Pet Nutrition in Northern Europe, where he leads with a passion for purpose, people, and pets. With nearly 20 years at Mars, he’s held diverse roles across sales, marketing, and supply chain, always driven by a desire to be a good ancestor. Episode Timestamps: 0:00 Introduction 0:23 Meet the General Manager of Mars Petcare 1:00 From RAF Dre...

Episode Guest Tom Wallis is the Chief Customer Officer at Compare the Market, with a dynamic career spanning consulting, startups, and brand leadership. He's known for blending data-driven thinking with creative marketing to lead iconic campaigns. Episode Timestamps: 0:00 Introduction 0:48 Tom’s Early Career and First Job 2:53 Lessons from Temping and the Power of Observation 4:55 Joining Acce...

Episode Guest Rhys Degruchy is the Graduate Development and Support Leader at Halo, where he mentors new talent and helps shape the next generation of high performers. With a background in physics and a passion for people, Rhys is driven by trust, autonomy, and a relentless desire to improve. Ben Thorpe is the Infrastructure Manager at Halo, having grown through the ranks over seven years. Obsesse...