Multifamily Media Network

You might call it a "hot water heater"—but Paul Rhodes is here to set the record straight and take us deeper. In this episode, he breaks down the basics and the often-overlooked science behind water heater operation, why regular maintenance matters, and how small actions like flushing the tank can lead to major gains in efficiency, safety, and resident satisfaction. This isn’t just a how...

Is your company culture truly what you say it is—or just what you hope it to be? In this thought-provoking episode of Leading Your Culture, Bill Nye challenges leaders to get honest about the culture they’re shaping—whether by design or by default. Using the real-world example of an NBA coach's firing, Bill unpacks the invisible forces at work in every organization, reminding us that culture i...

In the high-paced world of leasing, it’s easy to focus on features and floor plans—but what if the real secret to closing deals lies in simply talking? In this engaging episode of Rooms with Ronald, host Ronald Harrington dives into the art of conversation starters and how mastering them can revolutionize your leasing approach. Ronald reminds us that leasing isn’t just sales—it’s relationship-buil...

What does it take to truly wow your customers—not just once, but consistently? In this episode, Shanenn Bryant is joined by customer service powerhouse Gabrielle Gonzalez for an inspiring deep dive into the leadership mindset behind unforgettable service. Spoiler: it’s not just about scripts or smiles—it’s about empathy, self-belief, and seeing everyone as your customer, including your internal te...

Can PropTech be the key to reversing urban decay and reshaping the future of our cities? In this thought-provoking episode of PropTech Pulse, Shelley Robinson speaks with Thomas Hunter https://www.linkedin.com/in/thomaslhunterjr/ , founder of Edenic Energy, about how his roots in construction led him to launch a mission-driven PropTech company tackling some of real estate’s biggest challenges. Fro...

If you've ever found yourself asking, “Why is there a hot tub here… and is it even worth it?” — you’re in good company. In this episode of THE TURNOVER, the hosts bring a humorous and down-to-earth take on the daily realities of property management in the multifamily housing world. From debates over paint colors to wild resident behavior during hurricanes, this episode is a reminder that manag...

Each year, thousands gather at Apartmentalize to explore the future of multifamily living—but how often do the maintenance teams get a seat at the table? In this episode, Paul Rhodes takes a bold look at Apartmentalize 2025 and the ongoing lack of specialized content for on-site maintenance professionals. While the buzz often centers around tech, amenities, or leasing strategies, Paul spotlights t...

What if the key to elevating your multifamily business wasn’t just found in data, systems, or structures—but in your people? In this insightful episode, Suzanne Hopson sits down with multifamily veteran Jessica Fern-Kirkland https://www.linkedin.com/in/jessicafernkirkland/ , whose 17 years of experience in operations and organizational behavior have shaped a powerful approach to leadership and gro...

With the multifamily industry gearing up for Apartmentalize, one of the biggest events of the year, host Mark Sharp turns the spotlight on something just as important as networking and education: mental health. This episode dives deep into the silent struggles many professionals face behind the scenes—burnout, stress, and emotional fatigue. Mark shares eye-opening statistics on rising anxiety and...

What happens when life throws your team a curveball — illness, loss, or unexpected hardship? Do you lean in with empathy, or pull back with discomfort? In this deeply moving episode, Shanenn Bryant is joined by workplace empathy expert Liesel Mertes http://linkedin.com/in/lieselmertes for a raw, practical conversation about what real leadership looks like when your people are hurting. Drawing from...

What do residents really want—and are we listening closely enough? In this episode of CX Unplugged, host Gabrielle Gonzalez sits down with Katie Ritter and Jake Hughes from Wide Whale to unpack the insights behind the latest Voice of Resident Report. It’s more than data; it’s a wake-up call for multifamily property operators to tune into what residents are clearly expressing—through reviews, renew...

Feeling stuck in your job search? Wondering how to break through the noise and be seen by the right decision-makers? In this insightful episode of Optimized!, host Janet Rosseth sits down with Kelsi Cory, executive search leader and founder of Leaders on Deck, to unpack what it takes to rise above in today’s crowded job market—especially for marketers and executives navigating shifting roles and e...

What if managing properties could feel less like a burden and more like a breeze? In this episode of PropTech Pulse, host Shelley Robinson speaks with Kasper Sogaard https://www.linkedin.com/in/kasper-rune-sogaard-14558a4b?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app , the founder of Magic Door—a new AI-powered solution shaking up the property manageme...

In this thought-provoking end-of-May episode of the Viewpoints podcast, hosts Paul Rhodes, Mike Brewer, Mary Gwyn, Ronald Harrington, and Cecilia Cossio dive into one of the most pressing topics in multifamily today—technology. As innovation continues to reshape the industry, this conversation unpacks how leaders can strike the right balance between tech-powered efficiency and human expertise. Fro...

What happens when you push yourself to the edge of comfort—physically, mentally, and professionally? In this episode of The Unconventional Project, host Vanessa Grayson shares the personal breakthroughs she experienced during a 72-hour fast and how it brought fresh clarity to her leadership and branding journey. Vanessa unpacks the often misunderstood world of personal branding, tackling the criti...

The housing crisis in America isn’t just about numbers—it’s about people, communities, and the policies that shape their futures. In this eye-opening episode of The Real Spill, we dig deep into the Choice in Affordable Housing Act—what it is, why it matters, and what it reveals about the power of collaboration in advocacy. You’ll hear from seasoned experts who bring firsthand experience from the f...

What happens when you blend leadership, authenticity, and heart in property management? In this episode of Beyond the Work, Chris Caramanica sits down with industry leader Kim Hurd, whose career journey is as inspiring as it is relatable. From her early days as a leasing consultant to spearheading initiatives that foster real connection, Kim brings a refreshing take on leadership rooted in experie...

What really makes a leasing experience unforgettable? In this reflective episode of Rooms with Ronald, host Ronald Harrington takes us behind the scenes of his recent visits to multifamily communities and offers a candid look at what’s working—and what’s not. From missed connections to missed opportunities, Ronald unpacks why leasing teams often fall short of resident expectations and how small sh...

Let’s talk about the “F word” that makes even the most confident leaders squirm — feedback. In this refreshingly honest and insightful episode, host Shanenn Bryant unpacks why feedback feels so personal, even when it’s constructive. With humor, neuroscience, and personal stories, she gets real about the spirals we go through when someone offers criticism — and why it's rarely about the actual word...

What if AI could do more than crunch numbers—it could understand how you work, and make your job easier? In this episode of PropTech Pulse, Liran https://www.linkedin.com/in/liran-gabbay-proptech-muvan/ , CEO of Muvan AI https://www.muvan.ai/ and a veteran of the Israeli intelligence unit, shares a fresh take on what’s broken in asset management—and how AI can fix it. From inefficiencies in day-to...

Ever been in a meeting where one simple question changed everything? In this episode of THE TURNOVER, the hosts explore how powerful questions can completely shift the tone of a meeting, spark deep reflection, and ignite accountability across your team. If you've ever felt stuck in unproductive meetings or sensed a lack of ownership on your team, this conversation is for you. The episode unpac...

What happens when public housing leaders prioritize empathy over red tape and people over processes? In this powerful episode of Affordable Foundations, Eugene E. Jones Jr. linkedin.com/in/eugenejones1 — seasoned housing executive and author of Housing Humans — joins Cecilia Cossio for a candid conversation on what it really takes to lead transformational change in communities. From his journey ac...

What keeps a real estate company thriving in a constantly shifting market? It’s not just properties—it’s people, leadership, and culture. In this episode, Kelsi Cory sits down with Amy Young, https://www.linkedin.com/in/amyyoung2018/ Managing Director at Friedman Real Estate, to explore how a culture built on core values and adaptability powers long-term success in the real estate industry. Amy sh...

Is it possible to lead with both strength and heart? In this heartfelt episode of Leading Your Culture, Bill Nye shares a deeply personal reflection on the loss of a friend and colleague, using the moment to challenge a long-standing leadership myth: that closeness with your team undermines authority. Bill makes a compelling case that real leadership means forging authentic, human connections that...

What does it take to truly satisfy today’s renters? In this episode of Rooms with Ronald, host Ronald Harrington sits down with Matthew Kaddatz https://www.linkedin.com/in/matthewkaddatz to dive into the modern renter's journey—and why it’s no longer enough to just hand over the keys. From onboarding to ongoing communication, the experience must be seamless, smart, and satisfying. As technolog...