Multifamily Media Network

In this compelling episode of Beyond the Work, host Chris Caramanica reunites with Katie Ritter and Jake Hughes from Widewail to explore the latest insights from the 2025 Voice of the Resident report. Drawing from over a million resident reviews, they uncover the critical factors influencing resident satisfaction and retention in the multifamily housing industry. The discussion delves into the piv...

Does great customer service really require a bad experience to teach us what not to do? Hopefully not—but sometimes, those painful moments are exactly what open our eyes to what matters most. In this short but powerful episode, Mary Gwyn shares a real-life communication failure that left her frustrated—and what we can all learn from it. Whether you're in property management, hospitality, or an...

What happens when you hit pause, reflect deeply, and choose to lead with intention? 💭 In this heartfelt solo episode, Lissi Daniels reintroduces herself and the powerful mission behind the podcast. With refreshing vulnerability, Lissi shares her personal journey—one marked by growth, healing, and a renewed focus on what really matters: people, presence, and purpose. This episode isn't just a...

What if the F word that makes us most uncomfortable… is feedback? In this compelling solo episode, Shanenn Bryant unpacks the emotional weight feedback carries—and why it often feels so personal. Far from just a workplace formality, feedback can cut deep, triggering old stories and wounds that distort the message and block our growth. But there’s a better way. Shanenn introduces a powerful mindset...

Sometimes the most dangerous customer feedback is just one word: fine. In this flavorful episode of CX Unplugged, host Gabrielle Gonzalez brings the heat from the restaurant table to the boardroom, unpacking how a so-so response often signals a silent problem. Gabrielle shares a personal story that reveals how businesses can miss powerful improvement opportunities by accepting vague or lukewarm fe...

Behind every smooth-running property is a maintenance team that often goes unseen, unsupported—and undertrained. In this episode, host Mark Sharp returns after a short break to tackle a subject that deserves urgent attention: the mental health and training gaps in multifamily maintenance teams. From rising negative reviews to burnout from lack of recognition, Mark sheds light on the hidden pressur...

Is your tech stack helping you grow—or slowing you down? In this timely episode of Optimized!, host Janet Rosseth sits down with Shelley Robinson to dive into the fast-changing world of PropTech and its impact on the multifamily industry. From integration headaches to tech fatigue, from AI to automation, Shelley brings clarity to the complexity and shares why the future of property management depe...

What happens when you blend data, empathy, and innovation to transform how we live? In this episode of PropTech Pulse, host Shelley Robinson sits down with Ben Pleat https://www.linkedin.com/in/pleat/ , CEO of Cobu, to explore how community-building and tech can coexist—and even amplify each other—in the multifamily housing world. Ben shares why the future of property management isn’t just about a...

What does it really take to lead with discipline—especially when no one’s watching? In this episode of The Unconventional Project, Vanessa Grayson gets real about the quiet strength of leadership that shows up, stays the course, and remains consistent even without applause. She shares stories from her own life—including the challenge of a 72-hour fast—to unpack the personal cost and long-term rewa...

What if the way we’ve always done maintenance... is exactly what’s holding us back? In this eye-opening episode, Paul Rhodes flips the script on apartment maintenance. Rather than treating service calls and make-readies as isolated events, Paul invites us to reimagine maintenance through the lens of the Apartment Life Cycle—from move-in to move-out, and everything in between. By understanding the...

What happens when a property management leader dives headfirst into the world of AI and PropTech? In this episode, host Kelsi Cory welcomes Jacob Kosior, https://www.linkedin.com/in/jacobkosior/ VP of Client Strategy at Elise AI, to unpack his remarkable journey from the traditional real estate sector into the tech-driven world of artificial intelligence. Jacob reveals how Elise AI is revolutioniz...

Affordable housing success doesn’t start with buildings — it starts with people. In this episode of Affordable Foundations, host Cecilia Cossio is joined by Kiki Clarke https://www.linkedin.com/in/kiki-clarke/ , an expert in property operations and leadership development, to explore what really drives impact in affordable housing. Spoiler: It’s not just policies and procedures — it’s the culture y...

Rejection stings—but in leasing, it’s also a powerful teacher. In this episode of Rooms with Ronald, host Ronald Harrington tackles one of the most overlooked but crucial parts of the leasing journey: hearing “no.” Rather than taking it personally or seeing it as failure, Ronald encourages leasing professionals to treat rejection as redirection and an open door to feedback, learning, and growth. T...

In this episode of Beyond the Work, host Chris Caramanica sits down with Jesse Best, Regional Maintenance Supervisor at J&G Companies and a standout figure in the multifamily maintenance industry. Jesse's journey from a maintenance technician to being honored as the Indiana Apartment Association’s 2024 Maintenance Technician of the Year and a 2025 "20 on the Rise" recipient by th...

It’s easy to feel defeated when your to-do list is full but nothing really moves the needle. In this insightful 10-minute episode, Mary Gwyn breaks down why hard work alone doesn’t always deliver the outcomes you’re after—and what you can do about it. Through practical advice and honest reflection, Mary reveals how shifting from a “busy” mindset to a results-oriented approach can transform not onl...

In the fast-paced world of multifamily real estate, there’s one powerful tool that often gets overlooked—process. In this episode, Suzanne Hopson brings attention to one of the most misunderstood and under-leveraged disciplines in the business, unpacking how well-designed processes can become the backbone of clarity, efficiency, and growth. If you’ve ever struggled with team misalignment, inconsis...

What makes someone a leader people want to follow — and never leave? In this inspiring episode, Shanenn Bryant welcomes Anton Gunn, https://www.linkedin.com/in/antonjgunn/ former senior advisor to President Obama and renowned leadership strategist, to unpack the power of intentional leadership. With real-life lessons from the White House, the healthcare industry, and his own personal journey, Anto...

As the PropTech landscape rapidly evolves, who’s making sure policy, innovation, and people stay in sync? In this episode of PropTech Pulse, host Shelley Robinson sits down with Kevin Donnelly https://www.linkedin.com/in/kevin-donnelly-a3a23457/ and Lori Reeves https://www.linkedin.com/in/lorireevesoh/ of the Real Estate Technology and Transformation Center (RETC) to answer just that. With decades...

Have you ever been in a meeting where one unexpected question stopped everyone in their tracks? In this powerful episode of THE TURNOVER, the hosts dive into the art of asking the right questions—and how a single inquiry can shift the entire course of a conversation, a project, or even a team culture. Whether you’re a seasoned leader or a new team member, this discussion will challenge how you vie...

What happens when government affairs, legal counsel, and housing advocacy come together at one table? In this candid episode of The Real Spill, host Katie Spillers sits down with Bryan Holladay https://www.linkedin.com/in/bryan-holladay-10003219/ and Todd Whitlow https://www.linkedin.com/in/todd-whitlow-b7800529/ —two powerhouses in the multifamily housing industry—for a wide-ranging conversation...

It’s the 50th episode of Rooms with Ronald, and we’re celebrating with a powerful conversation that flips the script on traditional leasing marketing. Host Ronald Harrington is joined by Sarah Wieman https://www.linkedin.com/in/sarahwieman , Regional Manager for Reach by RentCafe, as they dive deep into what marketing in the multifamily industry really means—and why it’s about much more than gloss...

What do power grids and maintenance teams have in common? More than you might think. In this thought-provoking episode, Paul Rhodes dives into the science of inertia and momentum—not just in energy systems, but in everyday team dynamics. Drawing parallels between the stability of power grids and the cohesion of maintenance crews, Paul explores how curiosity, consistency, and collective resilience...

What if the secret to building a thriving multifamily community was as simple as making someone’s day? In this heartwarming episode, Mary Gwyn invites you to reimagine the everyday moments that shape your workplace, your team, and your residents’ experiences. Through touching personal stories and practical wisdom, Mary shows how kindness isn’t just nice—it’s powerful. From unexpected “wow moments”...

What happens when a real estate visionary takes a bold leap into one of the most underutilized assets in today's market—empty office buildings? In this episode of Multifamily Elevated, Suzanne Hopson is joined by Robert Seldin, Managing Principal of Madison Highland, to explore the fascinating and risky world of office-to-residential conversions. From navigating high-vacancy markets to masteri...

What if the key to unlocking your next level of success isn't something new—but something you already have? In this episode, Shanenn Bryant empowers you to stop spinning your wheels and start mapping your true potential through a personal power inventory. Whether you're feeling stuck in your career or simply want to lead with more clarity and confidence, this is your invitation to pause, r...