Multifamily Media Network

What really happens behind the scenes on Capitol Hill? In this eye-opening episode of The Real Spill, host Katie Spillers sits down with political veteran Lindsay Reusser to unpack a decade's worth of experience in Washington, D.C. From the unseen heroes known as caseworkers to the emotional impact of January 6th, Lindsay offers a compelling look into the triumphs, challenges, and human side o...

What if your next tour wasn’t just a walkthrough—but a story your prospect never forgets? In this captivating episode of Rooms with Ronald, host Ronald Harrington invites listeners to look at leasing through the lens of filmmaking. He draws a powerful comparison between the leasing process and storytelling, where the prospect is the lead character, and the leasing agent is the trusted guide. From...

What happens when an engineer sees an opportunity beyond the blueprint? In this episode of Beyond the Work, Chris Caramanica sits down with Ray Hespen, https://www.linkedin.com/in/rayhespen/ co-founder and CEO of Property Meld. Ray shares his unconventional path from mining engineering to multifamily maintenance, and how a fresh perspective helped reshape the way we think about property operations...

When residents submit their own work orders through a portal, it seems efficient—until maintenance shows up with no clue what’s actually wrong. In this practical and forward-thinking episode, Mary Gwyn tackles the growing challenge of incomplete service requests and shares how a few smart office practices can transform the maintenance experience for both teams and residents. From training office s...

When it comes to property maintenance, it’s the little things—like caulking—that can make or break a resident’s experience. In this episode of The Maintenance Mindset MINUTE, Paul Rhodes takes us on a quick but powerful walkthrough of a real-life caulking issue inside an apartment and reveals why these small maintenance details matter more than we think. As we gear up for the Maintenance Summit, t...

What happens when one of the most respected voices in the industry drops a challenge that hits straight to the core? In this unfiltered and powerful episode of THE TURNOVER, Chris Caramanica surprises co-hosts Paul Rhodes and Mark Sharp with a video question from Mike Brewer—COO of ARC Multifamily Group and co-founder of the Multifamily Media Network. His question is simple, yet deeply profound: H...

As PropTech continues to evolve, one question keeps coming up: how do we move from flashy features to actual functionality? In this episode of PropTech Pulse, host Shelley Robinson sits down with Julie Blanc https://www.linkedin.com/in/julieblanc/ , co-founder and CEO of Rentana, to explore how AI and data usability are shaping the real future of multifamily housing. Julie brings a fresh, grounded...

What does 45 years in property management teach you about affordable housing, advocacy, and the future of real estate? In this episode of The Real Spill, host Katie Spillers sits down with industry trailblazer Dawn Ford, founder of Smart Apartment Solutions, for a powerhouse conversation on what it really takes to serve communities, stay compliant, and leave a legacy in the multifamily space. From...

What happens when artificial intelligence hits a wall? In this follow-up episode of The Maintenance Mindset, Paul Rhodes dives deeper into the conversation around the limits of AI and why there's one more thing “FK” just can’t do—understand dominant logic. Through real-world examples and his signature thought-provoking style, Paul unpacks the invisible yet powerful role dominant logic plays in...

In this episode of Beyond the Work, Chris Caramanica sits down with Tami Fossum https://www.linkedin.com/in/tamifossum/ , Vice President of Operations at RPM Living, for a meaningful conversation about what’s really needed to equip today’s multifamily maintenance teams. With over three decades in the industry, Tami offers a clear-eyed perspective on the differences between conventional and afforda...

What if your next lease didn’t come from a brand-new lead—but from someone you already met? In this eye-opening episode of Rooms with Ronald, host Ronald Harrington dives deep into one of the most overlooked drivers of leasing success: follow-up. Inspired by a surprise follow-up call from FedEx about a transaction from over a year ago, Ronald unpacks how the right touchpoint at the right time can...

What if a simple idea, a shared goal, and a Google Form could raise over $47,000 in days? In this special episode of Optimized!, host Janet Rosseth talks with Mike Wolber, Chief Sales Officer at Apartment List, about an incredible grassroots effort that brought the multifamily community together for a cause greater than business. When devastating floods hit Central Texas, Mike and his team launche...

What if your discomfort isn’t a signal to push harder, but an invitation to go deeper? In this soul-stirring episode, Shanenn Bryant sits down with spiritual coach and mindfulness facilitator Erica Ballard https://www.google.com/url?q=https%3A%2F%2Fwww.linkedin.com%2Fin%2Fericaballard%2F&sa=D&ust=1747010040000000&usg=AOvVaw1o-UURaJ67D-Jz_gCv023U to explore the journey from high-achievi...

Sales isn’t just about charisma and closing deals—it’s about strategy, structure, and synergy across your business. In this enlightening episode of Multifamily Elevated, host Suzanne Hopson sits down with Bob Besse https://www.linkedin.com/in/bobbesse1/ , a seasoned fractional VP of Sales, to unpack the real challenges and opportunities facing modern sales teams. From aligning sales and marketing...

Maintenance issues can be solved with tools—but when it comes to finding and keeping the right people, it’s not so simple. In this episode of the Multifamily Mixtape, host Mark Sharp sits down with John Modlin https://www.linkedin.com/in/john-modlin-1811148/ , a former leasing consultant turned staffing expert, to get real about the recruitment and retention crisis facing the multifamily industry....

What if the key to better marketing and stronger industry relationships isn’t louder booths or bigger budgets—but smarter, more intentional conversations? In this forward-thinking episode of Optimized!, host Janet Rosseth welcomes Trevor Park, founder of Uni Marketing, to talk about his journey through the multifamily industry, takeaways from the Apartmentalize conference, and what the future hold...

Artificial Intelligence is everywhere—and it’s not slowing down. But as we race toward automation, are we asking the right questions? In this thought-provoking episode, Paul Rhodes challenges the hype by taking a different approach to AI: not by marveling at what it can do, but by spotlighting what it can’t. From exploring the idea of “fake knowledge” to distinguishing between complicated and trul...

What happens when mathematics, economics, and AI collide with real estate investment? In this episode of PropTech Pulse, Shelley Robinson sits down with Dr. Chlump https://www.linkedin.com/in/chlumpchatkupt/ , founder of Placemake, for a compelling conversation on how artificial intelligence is reshaping investment management and decision-making in real estate. Dr. Chlump shares how his analytical...

What truly drives career growth in the multifamily maintenance industry? In this insightful episode of Beyond the Work, Chris Caramanica sits down with Berry Craven to unpack the lessons from Berry’s career—from his early days in maintenance to becoming a passionate advocate for training, teamwork, and giving back. Berry shares how the right attitude, paired with initiative, has shaped his profess...

What really happens when a prospect walks through your leasing office doors? In this eye-opening and entertaining episode of Rooms with Ronald, host Ronald Harrington takes you behind the scenes of mystery shopping five different apartment communities. From standout service to shocking slip-ups (yes, one agent was literally eating breakfast during the tour), Ronald breaks down what leasing agents...

As electric vehicles become more mainstream, multifamily housing operators face a new challenge—how to integrate EV charging solutions seamlessly and sustainably. In this forward-looking episode of Multifamily Elevated, host Suzanne Hopson speaks with Jeremy Cohen, Director of Real Estate Partnerships at Switch, to explore the evolving role of EV infrastructure in property management and resident...

What can a one-star review teach us about customer experience in multifamily housing? In this raw and revealing episode of CX Unplugged, host Gabrielle Gonzalez unpacks a scathing resident review—not as a rant, but as a roadmap to the real issues that too often go ignored. From maintenance accountability to the emotional weight of security deposit deductions, Gabrielle breaks down what property ma...

Ever feel like your maintenance team is stuck in the cycle of fixing problems instead of preventing them? In this insightful episode of THE TURNOVER, the hosts tackle a question from a property manager who's ready to level up their team—not just in skill, but in mindset. This episode is all about helping maintenance professionals see the bigger picture, take ownership of their growth, and buil...

What does it take to shift perspectives in an industry where maintenance is often overlooked and career paths are unclear? In this episode of Beyond the Work, Chris Caramanica speaks with Tammy Longo https://www.linkedin.com/in/tammy-longo-8b31b67/ , whose career journey from property manager to supplier has given her a unique view of the property management industry. Tammy opens up about the impo...

What separates average leasing agents from exceptional ones? In this powerful episode of Rooms with Ronald, host Ronald Harrington shares how one unexpected question led to a deeper reflection on what truly drives success in leasing. Spoiler alert: it’s not just about closing—it’s about connecting. Ronald unpacks his “Big 3” principles: confidence without cockiness, consistency with charisma, and...