Multifamily Media Network

Join Paul Rhodes in this insightful episode of the "Maintenance Mindset Minute" as he delves into the often-overlooked art of preparation. Discover why the secret to a successful painting project lies not in the brush strokes, but in the groundwork laid before the first drop of paint hits the wall. Paul shares his personal journey of transforming his studio, offering practical tips and a...

In the world of apartment leasing, some marketing ideas sound creative in theory—but flop in reality. Enter the “wild fridge.” Stocked with random snacks and drinks, these fridges are meant to impress prospects during tours. But according to Ronald Harrington, they often do the exact opposite—causing confusion, wasting money, and missing opportunities to truly connect. In this episode, Ronald unpa...

Looking for a new role can be exciting—and intimidating. In this episode of PX Multifamily, Mary Gwyn equips job seekers with practical, no-nonsense strategies to stand out in today’s competitive job market. From crafting a resume that highlights your accomplishments to presenting job transitions in a positive light, Mary shares actionable tips that can make the difference between getting overlook...

What does it take to truly empower women in leadership—and transform an entire industry along the way? In this episode of Thriving in Multifamily, host Lissi Daniels sits down with Leslie Mathis https://www.linkedin.com/in/lesliemathis/ , founder of the Empower Her Conference, for a conversation that’s equal parts inspiring and practical. Leslie takes us inside her journey through the multifamily...

In this episode of the Maintenance Mindset, Paul Rhodes dives into the intricacies of HVAC return systems, a common point of interference that can significantly impact your system's efficiency. Learn how to identify potential issues and implement effective solutions to keep your HVAC system running smoothly. Paul shares expert insights and practical tips to help you maintain optimal performanc...

What if the Golden Rule isn’t enough? In this mini-episode of CX Unplugged, Gabrielle Gonzalez challenges one of the oldest philosophies in human interaction. Instead of treating others the way you want to be treated, what if you treated them the way they want to be treated? This subtle but powerful shift can transform how we connect—with residents, prospects, colleagues, and clients. Through rela...

What if your property could reduce energy costs, improve resident satisfaction, and help fight climate change—all at the same time? In this episode of PropTech Pulse, Shelley Robinson talks with Ryan Freed https://www.linkedin.com/in/ryanfreed1/ and Mary Nitschke https://www.linkedin.com/in/mary-nitschke/ from One Public Grid https://external.publicgrid.energy/ , a company at the forefront of sust...

What if your leasing process left a lasting emotional impression—not just a signed lease? In this insightful episode of Rooms with Ronald, host Ronald Harrington sits down with Gabrielle Gonzalez https://www.linkedin.com/in/gabrielle-gonzalez-96312315/ , VP of Customer Experience and host of CX Unplugged, to explore how customer service in leasing can go from transactional to transformational. Fro...

What does it take to grow from a receptionist to a vice president in the multifamily industry? In this episode of Beyond the Work, host Chris Caramanica sits down with Marci French https://www.linkedin.com/in/marci-french/ , a veteran with more than three decades of experience, to unpack her inspiring career journey and the lessons she’s learned along the way. From her early days in the industry t...

In this episode of the Maintenance Mindset podcast, Paul Rhodes dives into the intricacies of air conditioning systems within apartments. Discover how air circulation works and why it's crucial for maintaining the right temperature and humidity levels. Paul shares insights that many residents overlook, ensuring you get the most out of your air conditioning system. Key Points: -Why is it import...

What if the next big idea for your business didn’t come from your desk, but from a conversation with a client? In this insightful episode of PX Multifamily, Mary Gwyn reveals how client relationships can be a goldmine for innovation. From sparking fresh marketing strategies to refining daily operations, she shows why listening—and being open-minded—is a must for any leader who wants to grow. Mary...

A promotion can feel like the ultimate career win—until the reality of leadership sets in. In this episode, Shanenn Bryant sits down with leadership coach Noel Massie to unpack the unique challenges new leaders face when stepping into their first big role. From suddenly managing former peers to navigating conflict with confidence, Noel shares the foundational principles that help new leaders not j...

What really happens after the first month on the job? In this eye-opening episode of THE TURNOVER, Paul Rhodes, Mark Sharp, and Chris Caramanica zoom in on one of the most underutilized but impactful milestones in employee development: the 60-day mark. Forget surface-level onboarding checklists—this episode dives into how meaningful conversations and simple questions can shape culture, boost reten...

When it comes to workplace safety, it's not just about having the right gear—it's about using it, understanding it, and committing to it. In this hands-on episode of The Maintenance Mindset Podcast, Paul Rhodes takes us deep into the "how-to" of safe work practices through powerful demonstrations and practical insights. Whether you’re on the frontlines or managing a team, this ep...

What does it take to transform loss into legacy—and use real estate as a tool for justice and impact? In this eye-opening episode of Affordable Foundations, host Cecilia Cossio sits down with Melvin and Jacqueline Landry, the powerhouse couple behind Moreland Equity Capital. Their story is one of resilience and reinvention—from Melvin’s early rental ventures to Jacqueline’s bold leap from corporat...

When it comes to leasing apartments, it's not just about square footage, amenities, or location—it’s about how a place makes people feel. In this thought-provoking episode, Ronald Harrington explores the power of emotional selling in the leasing world. This isn’t your typical sales training. It’s a journey into understanding what truly drives people to sign that lease: the desire for comfort,...

What does it take to lead maintenance operations in a constantly evolving industry? In this episode of Beyond the Work, host Chris Caramanica sits down with Steve Donoghue, https://www.linkedin.com/in/steve-donoghue-910a8666/ Director of Maintenance at Makor Management, https://makorcapital.com/to explore the layers of leadership, regulation, and innovation shaping the future of multifamily housin...

Clear, intentional communication is the backbone of successful leadership, marketing, and team collaboration. In this month-end June episode of the Viewpoints podcast, hosts Paul Rhodes, Chris Caramanica, Mary Gwyn, and Janet Rosseth take a deep dive into the art and strategy of effective communication in the multifamily space. Whether you're leading on-site teams, influencing stakeholders, or...

Clear, intentional communication is the backbone of successful leadership, marketing, and team collaboration. In this month-end June episode of the Viewpoints podcast, hosts Paul Rhodes, Chris Caramanica, Mary Gwyn, and Janet Rosseth take a deep dive into the art and strategy of effective communication in the multifamily space. Whether you're leading on-site teams, influencing stakeholders, or...

Can you be a compassionate leader without lowering the bar? In today’s emotionally charged workplaces, many leaders are burning out—not just from their workload, but from the constant pressure to manage the emotions of their teams. In this bold episode of Leading Your Culture, Bill Nye shares a crucial message: leaders should never feel guilty for having high standards. Bill lays out three non-neg...

Let’s face it—conflict happens. Whether it’s a resident complaint, a service delay, or a miscommunication, what you do next can make all the difference. In this quick and powerful episode, Mary Gwyn goes beyond the basics of conflict resolution to share four “extra effort” tips that lead to faster fixes and happier customers. These aren’t your standard customer service strategies. These are practi...

In an industry rapidly shaped by technology, what remains non-negotiable? The human touch. In this thought-provoking episode of CX Unplugged, Gabrielle Gonzalez is joined by Paul Rhodes to explore why human interaction still matters—especially in maintenance. While automation and AI are transforming operations, your residents still value empathy, clear communication, and trust—qualities only a wel...

When we think of a dirty air filter, the first instinct is usually, “Uh-oh, time to replace it.” But what if that dirt is actually proof that your system is doing exactly what it’s designed to do? In this eye-opening episode of The Maintenance Mindset Minute, host Paul Rhodes gets into the gritty details of one of the most underrated components of your HVAC system: the air filter. Using real-world...

What does security really mean in the modern multifamily space? It's not just about locks and cameras anymore—it's about trust, convenience, and technology that works seamlessly in the background. In this episode of PropTech Pulse, Shelley Robinson sits down with Robert Gaulden https://www.linkedin.com/in/robertgaulden/ , a veteran in commercial security, to explore the evolving landscape...

In a world obsessed with perfection and precision, this episode dives deep into one of the most human characteristics we often overlook—imperfection. Paul Rhodes shares a story that begins with a simple task involving wood putty but evolves into a powerful reflection on craftsmanship, nostalgia, and the uniquely human experiences that no machine can replicate. From the fading charm of hardware sto...