MindsetGo iCommunicate Podcast

There are two sides to every story. Understanding where someone else is coming from can have limitless benefits on your relationships and stronger teams. In part two of our empathy series on ICommunicate, Joe Lyman joins Mark to further discuss how to empathize with people that disappoint us as well as how to create a culture that encourages dialogue and vulnerability. Segment 1: Whether it’s a dr...

In this week’s episode of ICommunicate, Joe Lyman joins Mark to discuss how to use empathy as a tool for influence and to neutralize negativity. Segment 1: We’ve all been through our fair share of stress and hardships even before covid showed up. How can internal and external factors affect our mental health and how can we grow from our experiences? How can we improve our connection with other hum...

ICommunicate Radio Show #124: Addition By Distraction by Mark Altman

Committing to a partner, whether in business or some other kind of relationship, often presents itself with the challenge of compromising on wants and needs. How can something as small and recreational as Fantasy Football or something as personal as pre-marriage counseling provide us with strategies on how to seek out and maintain a healthy relationship where all parties benefit? In this week’s ep...

Day in and day out, we’re confronted with internal and external inhibitors that combat our motivation and commitment to our goals. Approaching our concerns and allowing ourselves the opportunity to reflect on who we are and who we want to become can be daunting. In this week’s episode of ICommunicate, Joe Lyman joins Mark to discuss how to set meaningful goals and manage our priorities as well as...

It’s time to stop treating rapport building like a tedious, uncomfortable step in the sales process. This underappreciated technique can be the determining factor in whether or not you’re able to close the sale. In this week’s episode of ICommunicate, Mark discusses the importance of emotional intelligence during rapport building as well as how to understand and act on the wants, needs, and fears...

The complications that surround important buying decisions, between managing a budget or potentially making a poor choice, often leave a buyer stressed and in need of guidance. In this week’s episode of ICommunicate, Mark discusses the keys to a seamless buying experience. From how to set and manage expectations, to gaining the trust of a prospect and finally, how to prove reliability through the...

You’ve probably heard of a growth mindset, but what about a reductive mindset. A mindset that focuses on applying new strategies, improvements, and ideas to replace what you are already doing instead of adding to what seems like a never-ending to-do list. In this week’s episode of ICommunicate, Mark discusses how to apply the things you are learning to replace instead of add to your day to day res...

When people aren’t on the same page and expectations aren’t clear, company culture declines, people get frustrated, and progress seemingly halts. In this week’s episode of ICommunicate, Mark discusses how to motivate and inspire teams to work collaboratively and perform effectively. Segment 1: Despite what we may believe as leaders, our expectations for our employees aren’t always as clear as we m...

There’s nothing quite as frustrating as feeling unheard or not being validated. Having difficult conversations that address problems in the workplace is tough within itself, but even worse is walking away feeling disrespected and like the attempt wasn’t worthwhile. In this week’s episode of ICommunicate, Mark discusses how to set expectations and build processes around giving and receiving feedbac...

We tend to view the most profitable businesses as well-oiled machines, and we assume that high levels of employee engagement are automatic. What we fail to recognize, however, is the fact that organizations function more like man than machine, meaning that it experiences the cycles of life and each part of its being needs to be nurtured in order for it to develop. When it’s time to break old habit...

ICommunicate Podcast #113: Framing Conversation So People Are Open - Minded by Mark Altman

The usual excitement that comes with a new school year for our children is unfortunately stifled by the fear of the unknown in regards to how schools will handle COVID. In this week’s episode of ICommunicate, former Teacher of the Year, Corinne Ferri from the North Smithfield, RI School District joins Mark to discuss how to prepare for the upcoming school year in regards to virtual learning. They...

In this week’s episode of ICommunicate, Mark discusses strategies and benchmarks to use to measure the effective of professional development and how to implement continuous learning so it sticks. Segment 1: It goes without saying that some methods of learning just aren’t as effective as others. Whether it’s Zoom fatigue or an abundance of distractions, maintaining the attention of our colleagues c...

Wear your heart on your sleeve. Tell it like it is. These are phrases that people say with pride because we are taught that transparent communication is the best communication. This may be true, but knowing what to say, when to say it, and applying guidelines to make sure your words are appropriate are a set of core competencies many leaders lack. In this week’s episode of ICommunicate, Mark discu...

When is the last time you have received or provided a performance review? How did it go? An ongoing problem that has been exacerbated by the increase in virtual relationships, continues to be the inherent biases that impact objectivity, employee engagement, and productivity. In this week’s episode of ICommunicate, Mark discusses why it’s okay to ditch performance reviews, how to avoid the biases t...

Have you ever heard a C-Suite executive share frustration about knowing how to motivate their teams? Often they’ll say, “I give them a great salary, an amazing benefits package, and all the time off they need and they still aren’t happy.” Too often, motivational strategies fail because assumptions are made without meaningful conversations to really understand what people want and need. We try to u...

With so much fear of the unknown and a perceived loss of control, do you ever wonder anymore what you can control? In this week’s podcast, Mark discusses the three things that you can still control and how they ultimately drive results for your life personally and professionally. Segment 1: Too often, our hard work and dedication is overshadowed by a simple word: luck. What strategies can we use t...

Imagine if you were told with virtually no notice that you had to become a remote parent prior to your kids graduating high school. What would change? How would you adapt? Could you maintain a strong connection with your kids? Experts have often said parenting and leadership are one and the same. Now, not only do leaders have to suddenly learn and hone skills around remote leadership, but they hav...

As we navigate what seems like a permanent state of unrest and the charged emotions around the ongoing riots, we are seeing and hearing a lot of people label policemen and protesters as good or bad with no in between. Labeling sets up an expectation of life that is often so compelling we can no longer see things as they really are. The expectation often gives us a false sense of familiarity toward...

If you’re a parent you are familiar with asking your kids to do the chores or complete their homework only to have them respond I’ll do it later. This often frustrating response is due to a child’s need for instant gratification to continue what fun chosen activity they are doing. On this week’s show, Mark and fellow MindsetGo trainer Joseph Lyman discuss why leaders and managers struggle with del...

In our everyday lives, we come across triggers and pet peeves that serve as distractions while we pursue our goals. Without the proper strategies to overcome these triggers, salespeople can become overwhelmed with emotion, causing them to miss out on potential prospects and opportunities. How can we control our triggers in an emotionally intelligent way so that we can focus on our goals? In this w...

Now more than ever, we need to use self-reflection as THE tool to reset, re-strategize, and re-evaluate important aspects of our personal and professional lives. Assessing our motivations, goals, and doubts can drain us emotionally, but the clarity that follows leads to major improvements to our happiness and success. In this week’s podcast, Mark talks about how self-reflection improves our emotio...

Salespeople encounter a plethora of fears in their attempts to seek out new prospects or to close deals. Without the proper strategies to overcome these fears, salespeople miss out on potential opportunities and buyers for the wrong reasons. Why do our fears inhibit us from closing the deal in the first place? How can we generate honest feedback from clients to prevent certain fears from overwhelm...

Leaders often choose to lead by example to motivate their peers, but what does this mean? Is leading by example an effective method, and if so what behaviors do we want noticed and what behaviors are even being noticed? In this week’s podcast, Mark talks about how leaders need to become more self-aware of the examples they are setting, how those examples are influencing the individuals they manage...