MindsetGo iCommunicate Podcast

Can you distinguish your personal identity from your professional one? In this week’s episode of ICommunicate, Mark discusses the limitations that come as a result of having a resignation mindset as well as how to take control of the work-life balance issues that make your job feel toxic and overwhelming. Segment 1: For a lot of us, taking a 30-minute break every day is something that we can’t aff...

In this week’s episode of ICommunicate, Mark dissects the phrase “Never Give Up.” He discusses why that advice is often flawed, when it can be great advice, and what needs to accompany that advice to help develop the core competencies of resilience and grit. Segment 1: What kind of message are we sending to people when we tell them not to give up, and how does it affect their confidence and produc...

In this episode of ICommunicate, Mark discusses how to determine if meetings are necessary, what makes an impactful meeting, how to make meeting or email communication relevant, and how to capture the attention of your meeting participants. Segment 1: When a meeting is called, the question on everyone’s mind quickly becomes: Is this meeting really necessary, or is this something that can be accomp...

In this week’s episode of ICommunicate, Mark discusses how to assess a leader’s level of emotional intelligence during an interview. He discusses what questions to ask to ensure that their core values aligned with the company, how they deal with change, how they respond to adversity, and what behavior they model. Segment 1: Before we can interview potential leaders about their value and emotional...

In this week’s episode of ICommunicate, Danielle Lariviere joins Mark to discuss how making incremental habit changes and setting boundaries drastically improves your productivity and the ability to effectively support your teamSegment 1: We often understate the impact that a coach can have on our development as leaders. How can admitting our flaws lead to growth -- not only within ourselves, but...

The problem with having a great product or service is that you believe it will do all of the work for you. In this week’s episode of ICommunicate, Mark discusses how knowing your Unique Value Proposition can be THE deciding factor in a client or company choosing your service or product over that of a competitor. Segment 1: At the end of the day, when we’re selling to a potential client, the most i...

In this episode of ICommunicate, Mark discusses how self-reflection and introspection can lead to setting and accomplishing meaningful goals as well as improving workplace culture to encourage cross-collaboration. Segment 1: It’s one thing to set goals, but another to be aware of the progress we’re making towards those goals. How can setting specific, tangible goals benefit our self-awareness? Why...

What really matters to you? In this episode of ICommunicate, Mark discusses how to utilize the different types of self-awareness to unlock a deeper understanding of ourselves and our relationships, ultimately enhancing our ability to lead and motivate. Segment 1: Everything starts with self-awareness. Yet, most companies don’t value developing that skill in employees nearly as much as they should....

In this episode of ICommunicate, Mark Altman, Director of Learning and Development at MindsetGo, discusses the steps to impactful conversations with individuals or teams that are frustrated. Learn to help people shift their mindset, embrace different perspectives, and see their role in change. Segment 1: Navigating through a conversation with somebody who is especially frustrated is a tall task wi...

Have you ever worried about making the wrong decision? In this episode of ICommunicate, Mark discusses the factors that influence our decision-making process as well as how our choices affect our confidence. Segment 1: Despite what we’re inclined to believe, the consequences of our decisions are not always black and white. What is decidophobia and how is it affecting us on a daily basis? How can w...

In this episode of ICommunicate, MindsetGo Founder Mark Altman is joined by Joseph Lyman to discuss ways to communicate leadership changes effectively and how to develop an authentic narrative that positively impacts all levels of an organization. Segment 1: Whether a leader is arriving at or leaving a company, it’s up to us to control the flow of communication to keep narratives in check. How can...

In this episode of ICommunicate, Yuisa Perez, senior director of human resources at the Family Health Center of Worcester, joins Mark to discuss the growing challenges around human resources and workplace culture in an era where diversity is seen as more of a necessity than ever. Segment 1: Human resources often turns out to be a thankless job, but it’s one that’s essential to developing and suppo...

What kind of answers do you get when you ask your child how their day was at school? Does good sound familiar? How about what they did at school today? Does nothing much sound familiar? In this episode of ICommunicate, Mark discusses how to approach questions differently, set realistic expectations, and create psychological safety for children and adults to share their truths and create open lines...

Are you comfortable asking for feedback? How about advocating for what you want and need from your boss? In this episode of ICommunicate, Mark Altman and Joseph Lyman discuss the benefits of initiating feedback, how to know if it’s safe, and how to determine if it’s authentic when managing up and sideways in the workplace. Segment 1: When we have expectations that aren’t being met, we’re inclined...

In this episode of ICommunicate, Mark discusses how to discern, break down, and address feedback by asking questions and using emotionally intelligent communication to solve problems. He also discusses managing expectations within a team and providing an atmosphere where team members feel comfortable to initiate honest feedback. Segment 1: It takes an incredible amount of emotional intelligence to...

Are you doing what you want to do and are passionate about, or what you feel like you have to do and are resigned to your fate? In this episode of ICommunicate, Mark discusses how to discover and act on your passion in relationships, the workplace, and your career. Segment 1: Whether we’re towards the end of high school or deep into our professional career, it’s not uncommon to find ourselves at a...

ICommunicate Radio Show #136: Read Between The Lines Part 2 by Mark Altman

What information can we gather from a conversation to discern the real message being communicated? When we lose clients or relationships weaken, it’s often due to the fact that customers don’t see us as individuals, our solution, or our company as valuable enough. In this episode of ICommunicate, Mark discusses client retention and communication strategies and how to be proactive about articulatin...

In this episode of ICommunicate, Mark discusses what messages our behavior sends to prospects as well as how to adapt selling styles to the wants, needs, and baggage of buyers. Segment 1: What questions should we be asking to reveal a customer’s wants and needs? How can we provide the optimal buying experience? Segment 2:Our tone, body language, and word choice can mean the difference between frus...

Ever wonder why words like micromanage, help, change, and fault frustrate and trigger people so much? In this episode of ICommunicate, Mark discusses how to define terms and set expectations when getting people to be more open-minded, receptive to feedback, and more comfortable having difficult conversations. Segment 1: Nobody likes to be micromanaged, so coming to an agreement early on between le...

In this episode of ICommunicate, Mark discusses how to use the power of word choice to impact reframing negatives to positives, communicate change, and to more effectively influence and motivate. Segment 1: Words aren’t always as cut and dry as we may think they are, and what means something to us may not necessarily resonate the same way to another person. How can we better understand what words...

In this week’s episode of ICommunicate, former environmental science expert now turned sales expert Jim Keogh joins Mark Altman to discuss how to overcome challenges faced by young sales professionals when it comes to cold calling, lead generation and being taken seriously. Segment 1: Covid not only forced us to change our home into a workplace, but also to rethink the way we communicate with clie...

Do your sales people talk features and functions and sell on price? Whether you're an executive pitching your company vision or a sales pro selling a product or service, you need to capture the attention of your audience, persuade them that you can help, and make sure you're remembered. In this week’s episode of ICommunicate, storytelling expert Robert Mattson joins Mark Altman to discus...

In this week’s episode of ICommunicate, Mark discusses how to make change communication clear, empathetic and motivational as it flows from the top to the bottom of an organization. Segment 1: When companies seek to make major changes, communicating that efficiently with all people involved is much easier said than done. How can we clearly get across our point and avoid miscommunication? Segment 2...

Saying no is one of the hardest things to do. In this week’s episode of ICommunicate, Joe Lyman joins Mark to discuss when and how to be more assertive to set boundaries, avoid distractions and define levels of urgency. Segment 1: There are so many distractions and people that end up distracting us from our priorities, but sometimes we feel too guilty to turn down somebody who’s asking for our hel...