MindsetGo iCommunicate Podcast

Amidst the COVID-19 crisis, many of us have lost momentum. With the aspects surrounding the crisis that are out of our control, it becomes essential to manage what is within our control. What habits and behaviors do we need to develop in order to deal with conflict and become successful? In this week’s podcast, Mark talks about how even when things don’t seem fair, there are emotionally intelligen...

There are a multitude of negative emotions that customers and salespeople often experience when selling a product. Without confronting and handling these emotions, sales and service teams are often blind to hidden messages in client relationships. How can we manage baggage and form better relationships with customers in the workplace? In this week’s podcast, Mark talks about how Account Management...

Assabet High School Superintendent Ernie Houle and Westborough High School English teacher Kathleen Stoker discussed the challenges so many school districts are facing transitioning to online learning. Kathy shared best practices, how parents can get involved, and balancing education with support. Ernie talked about the successful steps Assabet Regional High School has taken, plans for graduation,...

ICommunicate Podcast #93: A Port in the Storm (ft. Mike Port) by Mark Altman

Salespeople have been doing this for years and we don’t blink an eye. Now more than ever, companies are being forced to consider allowing people to work remotely on a permanent basis, but why not do this proactively instead of reactively? Why do we readily trust salespeople more than everyone else? In this week’s podcast, Mark talks about how the perceived cause of this slow transition is less due...

Drawing from 30 years experience as an educator and 31 years as an NFL referee, Jim Tunney works with Fortune 500 companies for team building, leadership, peak performance, motivation, customer service and wellness. Tunney’s book, Impartial Judgment, “The Dean of NFL Referees” Calls Pro Football As He Sees It chronicles his career in the NFL. Other recent titles include Speaking Secrets of the Mas...

We are all familiar with the expression Rush to Judgment because it happens so often. The question is why and how is it hurting us in the workplace and in our relationships? On this week’s show, Mark discusses the consequences of lumping people together, labeling, and how to avoid falling into the judgment trap. Stop letting judgment separate you from your goals, limit your thought process, and cr...

What does it really mean to work hard? What does it mean to work too much and when do the physical and mental sacrifices take their toll? Mark talks about quality vs quantity when being recognized for work ethic, taking initiative, associating your worth with your work and the difference between working too hard and working too much. Imagine if there was an effort honor roll. What categories in th...

Do you know hard it is to get a customer said the salesperson? Do you know how hard it is to maintain those customers said the customer service representative? The answer is it is incredibly hard to do both. But what about the unpopular question about firing customers? On this week’s episode of ICommunicate, Mark discusses these questions and how to deal with unrealistic demands, irrational custom...

On this week’s podcast episode, Mark explores how the difference between reacting and responding comes down to assumed intent. He discusses how our default situational reactions often have nothing to do with the person we are reacting to, moreso cultural influences, life experiences, and emotional baggage. Mark shares ways to remain emotionally and conversationally intelligent when understanding p...

This week’s podcast is all about habit change, feedback, culture, time management, mindset, intrinsic motivators, and extrinsic motivators. As an authoritative figure in the workplace, how do you maintain respect? What are the ways in which you can effectively ask questions and listen? Every communication situation is wrapped up in situational awareness. What does it take to be a leader who has si...

Rivalry and competition are found in many aspects of life including sports, the workplace, and school. Is a sense of rivalry and competition a self-motivator an innate quality or is it something that can be learned or produced artificially? How do you stay confident even after failure? Being able to identify when your own self-motivation is declining is a key to staying motivated. Learn the ways i...

Conversational, emotional, and multi-generational intelligence are keys to effective customer service. What does it mean to go the extra mile in service? How does this add to a lasting impression and one of trust and care? There are so many factors that affect good communication in service. Why is your smile so important to communication? What are the key phrases that must be avoided in service to...

Productivity is key for establishing an efficient and successful workplace. But sometimes employees’ lack of motivation and drive gets in the way of productivity. What are the ways in which you can affect your employees’ mindsets and senses of purpose in order to achieve a more productive workplace? Mark explores the different types of employees, including millennials, and characterizes them into...

Did you ever hear the expression you scratch my back and I’ll scratch yours? Seems so obvious right. You do something for me and I will for you. This is called reciprocity and it is an uncomfortable concept for many because we often don’t like to owe people favors and are worried about people having expectations of us. On this week’s podcast, Mark discusses what it means to be reciprocal. Is recip...

Who would have thought the Star Wars stories had many direct links to Emotional intelligence? With Yoda as a role model, Mark discusses mastering your emotions, not giving in to your anger, hurt and disappointment, identifying your fears, and finally not taking the easy road. What is the dark side of life and is it permanent or temporary? How difficult is it to come back once you’re there? Mark al...