Microsoft Teams Insider

Recorded live at Comms vNext, Luke Kannel, Product Specialist at Neat and Tyler Troutman, Market Development Specialist at Shure discuss Neat's and Shure's new integration and use case. Luke also gives an overview of Neat's newly released products.  New Neat and Shure partnership Neat's latest innovations: Bar Generation 2, Pulse and Center Shure's integration with Neat: E...

Richard Trestain , Product Marketing Manager at Jabra and MVP Tom Arbuthnot discuss the research conducted by Jabra on hybrid work and the preferences of Gen Z employees. They cover current trends in hybrid work, the expectations and challenges faced by Gen Z workers, and the role of technology in creating an inclusive and engaging work environment.  Hybrid work is becoming the norm, with around 6...

Jason Moulden , Global Alliances Technical Lead at Crestron and Tom Arbuthnot explore the changing dynamics of the AV industry and the impact of UC and AV increasingly coming together. The continuous interplay between AV and UC/IT domains as they converge with modern workspace Adaptation of AV technology in office spaces The trend of Android-based solutions for simplicity in setup and integration...

Freshly back from Enterprise Connect, Kevin Kieller , Co Founder of enableUC and Microsoft MVP Tom Arbuthnot dive into the current state of AI in the UC and discuss its future impact on UC and how Microsoft Teams might play a central role for many organisations. Thoughts on Enterprise Connect 2024 Understanding AI terminology Importance of user adoption and training in driving the value of AI in U...

The Microsoft Teams Monthly Update for April 2024 is here, covering the Microsoft Teams news from Enterprise Connect and all the usual updates. Microsoft unbundle Microsoft Teams globally Teams Phone service level agreement 99.999% uptime Survivable Branch Appliance enhancements Intelligent call recap (Premium) New operators for Teams Phone Mobile Operator Connect Updates Queues app Voice isolatio...

In this podcast episode, Jason Waite, Digital Technology Specialist at Microsoft, discusses the features, benefits and use cases of Microsoft Teams Premium.  3 main use cases for Teams Premium: intelligent meeting recap, governance, advanced webinar and advanced virtual appointments Value of intelligent recap in Teams Premium for summarizing meetings using generative AI The benefits of applying se...

In this podcast, Tom Arbuthnot interviews Michael Levy, the CEO of Numonix, who offers a Microsoft-certified compliance recording solution but can do much more with the media collection bot. Numonix offers media acquisition solutions for AI platforms, allowing customers to record calls and meetings for analysis and insights using either third-party or in-house solutions. Numonix's bot-as-a-se...

MVP Kevin McDonnell, Copilot Strategy and Modern Workplace AI Lead, Avanade, and MVP Tom Arbuthnot dive deep into Copilot! They discuss its various applications, potential for transforming modern workplaces. Understanding Microsoft Copilot Data Protection and Privacy in Copilot Licensing of Copilot Copilot Real-world Use Cases and Applications Challenges and Opportunities

Microsoft MVP Eric Marsi and Tom Arbuthnot discuss the intricacies of E911 regulations and requirements and strict compliance requirements with Microsoft Teams. Understanding E911 E911 Laws and Regulations E911 in Microsoft Teams Phone Determining User Location for E911 Dynamic Emergency Calling in Teams E911 Microsoft Teams compatible Service Providers Thanks to AVI-SPL , this episode's spon...

Stephen McClellan, Associate Solutions Engineering Director, Conferencing at AstraZeneca, and Tom Arbuthnot discuss the technology journey at AstraZeneca, deploying over a thousand Microsoft Teams rooms.  The journey from full Cisco to Microsoft Teams Impact of COVID-19 Evaluation and Deployment of Microsoft Teams Rooms Challenges and Successes in Implementing Microsoft Teams Rooms Exploring the F...

Greg Jeffreys, co-owner at Visual Displays is back for a second podcast with Tom Arbuthnot, to discuss a holistic approach to room design.  The role of user experience in room design The importance of standards in designing meeting spaces to maintain the quality and repeatability of the design process Considering room attributes including lighting and acoustics Performance standards as a guideline...

Tim Banting, Practice Leader, Digital Workplace at Omdia and Tom Arbuthnot discuss key trends in digital transformation, including generative AI, BYOD strategy and the persistence of PBX. The increasing role of AI in meetings and communications The shift in device usage towards mobile phones Persistence of traditional PBX systems in the face of UCaaS Challenges and opportunities relating to hybrid...

The Microsoft Teams Monthly Update for January 2024 is here! Covering the following and much more in only 13 minutes! Teams and Microsoft Apps on Apple Vision Pro  Shared Calling now in Teams Admin Center  Teams 2.1 Client New Bulk Installer  Improved Copilot in Teams and in Windows  Microsoft 365 Backup Public Preview  Android 9 and Android 10 Device Certification Extensions  Pexip bringing a &qu...

Philipp Beck, co-founder of Luware and Tom Arbuthnot discuss key developments in the world of Microsoft Teams and Contact Center. The journey of Luware from on-premises to the cloud The importance of SOC2 Type 2 Attestation for data security New Luware Nimbus features and omnichannel capabilities Adoption of power platform for line of business automation Impact of AI in the contact center space an...

Zach Bennett , Principal Architect at LoopUp and Tom Arbuthnot discuss Teams Phone options for complex and global organisations. Different options and challenges with Teams Phone deployment Migration from legacy PBX systems to cloud telephony The complexity of certain countries like Dubai, China, and LATAM Usage of analog devices and methods to integrate them with cloud-based solutions, Importance...

Tom Arbuthnot and Mark Licinio, Service Owner of Video Conferencing & Teams devices at   BP dive deep into Marks' experience with Microsoft Teams Rooms and Digital Workplace. Discussion of transitioning to Microsoft Teams from Skype for business The journey to enabling Microsoft Teams in the meeting room Mark speaks about managing and operating multiple OEMs, BYOD, Android, and Windows. ...

The Microsoft Teams Monthly Update for January 2024 is here! Covering the following and much more in only 13 minutes! Copilot for Microsoft 365 is now available to all user accounts, including business plans, with no seat minimum. This is a big unlock for small businesses and E plans. Copilot Pro is launched for Microsoft 365 personal and family plans, offering AI assistance integration into Offic...

Rohan Milne, CEO at Switch Connect and Tom Arbuthnot discuss the impact and role of AI in the workspace, with a focus on its potential and limitations in different applications The importance of understanding experience or voice and PSTN within the Managed Service Provider (MSP) community Strategies for optimizing Microsoft Teams as a collaboration platform rather than just a PBX Impact of AI in t...

Greg emphasizes the importance of thinking critically about each component of a room and using standards as a guide The importance of standards and proper room design for Microsoft Teams rooms and technology-enabled spaces The real-world challenges of room design, the need for audio quality and the opportunity for improvement in remote experiences The ROI of investing in technology-enabled spaces...

Damian Lewis is a digital workplace specialist at a global enterprise responsible for Teams telephony, Microsoft Teams Rooms, and other Teams-related projects. Tom and Damian discuss the challenges of migrating legacy telephony into Teams, especially the porting of numbers, which can be unpredictable and time-consuming. An ideal operational model for telephony in Teams is still being defined, incl...

In this podcast episode, Tom Arbuthnot speaks to Vandana Thomas, Microsoft Teams Phone Mobile Product Leader about what we've seen in Teams Phone Mobile throughout 2023 and what we can expect to come in 2024. Thanks to Luware for sponsoring this episode, check out their Microsoft Teams Contact Center solution here: Luware | Contact Center and Routing Solutions Teams Phone Mobile has launched...

In this Microsoft Teams Insider Podcast episode, Micah Singer, CEO of Kurmi Software , and Tom Arbuthnot discuss a range of topics around the future of Enterprise IT: potential impact of generative AI on software development shift towards remote work and how it's driving demand for more IT infrastructure role of AI in IT security the rise of low-code and no-code applications monetisation of c...

Michael Tressler is a Senior Solutions Consultant at Jabra, focusing on pre-sales technical support for Jabra products, including audio and video devices. In this podcast Michael explains his journey from early coding, to IT roles to Microsoft and then to Jabra Jabra has also recently launched an Android-based video bar, providing an all-in-one solution for video conferencing. Thanks to Jabra , th...

In this podcast episode, Tom Arbuthnot and Sam Kennedy, discuss Crestron's product Automate VX for outside-in camera views in meeting rooms. The multi-camera solution aims to provide a more equitable meeting experience by intelligently selecting the best camera angle for each moment during a meeting. The Automate VX has also recently been Microsoft Teams certified, making it the first multi-c...

In this podcast episode, Tom Arbuthnot and Chris Goodwill discuss the impact of AI on contact centers and the opportunities it opens up for innovation and improvement in content centers. AI will have a significant impact on contact centers in terms of driving efficiencies and improving customer experience. Quick wins in the B2C space include using chatbots for simple tasks like waste collection or...