Microsoft Teams Insider

Taimoor Husain , Global Telco M365 GTM Strategy Lead at Microsoft, discusses the Microsoft Teams telephony landscape, the rise of Operator Connect and the future of Teams Phone. The transition from Skype for Business to Teams and the resulting changes in operators' business models The growth of Microsoft Teams Operator Connect Teams telephony options including Microsoft Calling Plans, Direct...

Brett Johnson , Microsoft 365 Copilot GBB (Global Black Belt), shares his personal and customer experience of how Copilot in Microsoft Teams and beyond is streamlining meetings, communications and workflows.  Examples of Copilot for driving efficiency in customer operations How Copilot is revolutionising data handling The future of Copilot, including agent-based capabilities and customer Copilots...

Mahendra Sekaran , Corporate Vice President, Teams Phone, M365 at Microsoft discusses the journey of Microsoft Teams, his role, Understanding IC3 (Intelligent Conversations and Communications Cloud) and ACS (Azure Communication Services) and how they related to Microsoft Teams and leveraging AI in development. The Microsoft Teams journey and Mahendra's perspective  Understanding IC3, ACS and...

Alan Ross , Partner Group PM Manager, Dynamics 365 Contact Center at Microsoft delves into Dynamics 365 Contact Center and the role of Copilot in improving agent productivity and customer experience. Features and capabilities of Dynamics 365 Contact Center Decoupling from Dynamics 365 customer service How Copilot enhances the agent experience by providing context-aware suggestions, knowledge searc...

Sherri Pipala , Senior Director Global Alliances at Neat, and Tyler Troutman , Strategic Market Development Team at Shure, discuss the partnership between Neat and Shure and their collaboration which addresses challenges faced in larger rooms with complex audio requirements and the need for seamless integration between Neat and Shure devices.  Neat and Shure have partnered to provide audio and vid...

Shawn Harry , Microsoft 365 Solutions Architect, shares his journey in the Microsoft Unified Communications space. Tom and Shawn talk about the evolution of the UC landscape and the challenges of managing and deploying Microsoft Teams in enterprise environments. Shawn's early experiences in the Unified Communications space The shift from on-premises solutions to cloud Complexities and challen...

Dan Hall, Global IT Collaboration Solution Owner at a large manufacturing company gives us a view on using Android-based Phones and Rooms for Microsoft Teams and support timeline considerations. The impact of an upcoming Microsoft infrastructure change on older Android phones and Teams Rooms The need for organisations to understand the support timelines of Android-based devices The importance of w...

Microsoft Teams Monthly Update - August 2024 Microsoft Earnings FY24 Q4 Modern Work Insights Multiple Teams Client Improvements Custom Emojis and Reactions Copilot Dashboard for all M365 Copilot users Speaker recognition for all Teams Rooms on Windows Microsoft Teams Rooms on Windows 5.1.24.0 Microsoft Teams Devices updates Android Teams Room and Teams Phone support date changes Teams Displays end...

Chandranshu Singh , Senior Product Manager for Microsoft Teams SIP Gateway discusses the evolution of SIP Gateway from initial release to today, and its value in reducing infrastructure complexities, supporting various devices and enhancing customer hardware investments. Evolution of SIP Gateway from basic call support to supporting a range of endpoints and scenarios Understanding the strategic pa...

Recorded live at Commsverse 2024, Gunnar Meyer , Head of IT Service Delivery at DERTOUR Suisse, the second largest tour operator in Europe, shares their Microsoft Teams journey and how they have successfully integrated Landis Contact Center to enhance their communication and service delivery. The transition from traditional PBX (Avaya) to Microsoft Teams Leveraging Landis Contact Center for real-t...

James Robinson , Director & Principal AV Consultant at AVenture Audio Visual, shares his extensive previous experiences with deploying Microsoft Teams Rooms at scale at BT. James' transition from BT to an independent AV consultancy BT's journey from one of the biggest Lync and Skype for Business deployments to Microsoft Teams The complexity of standardizing AV equipment across managi...

Yoav Barzilay, Microsoft Senior Product Manager, explains the Microsoft Devices Ecosystem Platform (MDEP) and how it fits in the Microsoft Teams devices ecosystem. Microsoft Devices Ecosystem Platform (MDEP) is a distribution of Android Open Source Platform (AOSP) from Microsoft MDEP aims to provide a unified platform OEMs can choose to build on for collaboration devices MDEP focuses on security a...

John Bailey, Senior Vice President of Technology and Innovation at AVI-SPL, discusses industry changes and the convergence of AV and IT. The industry is experiencing a convergence of AV and IT The need to focus on reliability and stability in meeting room solutions. The current and future role of AI in optimizing the AV and meeting experience Thanks to AVI-SPL for their support of Empowering. Clou...

Jeremy Dalton , Head of Immersive Technologies at PWC and Cathy Moya , Senior Customer Success Program Manager - Mesh Team at Microsoft, dive into Microsoft Mesh adoption and use cases and how virtual reality and virtual worlds can enhance collaboration and communication. Mesh features include avatars and immersive spaces within Microsoft Teams meetings, enabling more engaging and interactive meet...

Microsoft Teams Monthly Update Briefing - July 2024 EU issues 'Statement of Objections' to Microsoft - What does this mean for Teams? Important Microsoft Teams Rooms and Phone update (MC804766)  Dynamics 365 Contact Center now GA - Pricing and Options Teams Phone Resource Account changes Copilot for Sales Teams plugin Microsoft Teams Bookable desks GA Skype for Business Server Subscripti...

Craig Durr , Chief Analyst and Founder of The Collab Collective explores the evolution of meeting room technology, AI's impact and multi-camera solutions. Craig's launch of The Collab Collective The evolution of Microsoft Teams rooms and devices Benefits and challenges of AI agents in meetings Multi-camera solutions in high-impact rooms The proliferation of video bars in the market, is i...

Craig Cothern , National Director of IT Delivery at Century Communities, a top 10 home builder in the US, and Oli Lifely , Head of Sales at Luware UK, discuss Century Communities' Microsoft Teams journey and how Luware Nimbus addressed their unique communication challenges. Century Communities' transition from traditional telephony to IP phone solutions, to Skype for Business and then to...

Chris Fitzsimmons , Senior Solutions Architect at AVI-SPL and MVP Tom Arbuthnot explore Copilot and AI in Microsoft Teams Rooms and BYOD, what is available today, what is coming, and the value it brings Intelligent Meeting Recap and Copilot  Intelligent Speakers and speaker recognition in MTR and BYOD Intelligent Camera and identity recognition in the meeting room Hardware considerations for optim...

Microsoft Teams (and Dynamics 365 Contact Center and Places) Monthly Update Briefing - June 2024 New Dynamics 365 standalone "Copilot" Contact Center  Microsoft Places Public Preview  Team Copilot and Custom Copilot Agents - Copilot gets proactive! New Teams Devices  9 Teams Roadmap Updates  Thanks to AudioCodes , this month's benefactor, for your support of the community! Note that...

Robert Skyrme , BT/EE Technical Pre-Sales Consultant and Tom Arbuthnot explore everything Teams Phone Mobile, including its benefits and real-world use cases for field workers, sales teams and engineering teams. Teams Phone Mobile is an integration of the mobile identity with Microsoft Teams, eliminating the need for separate telephone numbers and voicemails It allows users to make and receive cal...

Jamie Wheeldon , Chief Architect at Symity and MVP Tom Arbuthnot dive deep into the impact of generative AI on the Modern Workplace. Listen to their discussion around the challenges and opportunities that adopting AI technologybrings, and the need for organisations to educate employees on using AI tools effectively to drive meaningful change. Potential for AI to solve productivity and information...

Richard Barrett , Microsoft 365 Technical Specialist and Tom Arbuthnot discuss the power of meeting recording, transcription and AI tools in Microsoft Teams, and how organisations balance the importance of explicit consent, controls and policies. How explicit consent for recording and transcribing meetings works The ability to control access and also easily share recordings where appropriate Impor...

Randy Chapman , Microsoft MVP and Solutions Engineer at Logitech, shares his views on the current state of meeting rooms and BYOD, including manageability of devices at scale and the increasing importance of sustainability for customers when selecting room solutions. Different options for bring-your-own-device (BYOD)  The challenges of updating and managing BYOD devices at scale Importance of hard...

Fellow MVP Adam Ball, Co-founder of Cloud Revolution and Tom Arbuthnot discuss the role of AI in contact centers, and the trends in cloud phone migration and meeting room technology. The potential of AI to disrupt the contact center industry The growing trend of cloud to cloud migration for Phone What customers really want from meeting room technology Optimising project efficiency and cost-effecti...

May Microsoft Teams Update -all the news and updates you need to know in 15 minutes!  Microsoft Teams Rooms 5.0 - new client, QR code join, Autopilot and more 'Follow a meeting' in Outlook Teams voice isolation GA  GA Multi-tenant organization capabilities in Microsoft 365 New hardware - Neat Bar Gen2 and DTEN DCR200 Bar Neat and Shure Incorporated partnership Thanks to Neat , this month...