Medical Money Matters with Jill Arena

Send us Fan Mail Today we’re covering a topic that can transform the efficiency and effectiveness of your clinic: tech add-ons for your Electronic Medical Records system. When we select an EMR, we frequently assume that it will handle everything for us. And, as we “move in” and start to really use the product, we can identify some things it doesn’t do. For this episode, we’ve drawn from some of th...

Send us Fan Mail Today we’re diving into a topic that’s sparking a lot of conversation in the healthcare community: the incorporation of retail components into outpatient clinics. We'll explore the traditional views that often see retail as "tacky," the benefits of adding retail services, and the opportunity costs of not setting them up. Let’s get started!  To begin, let’s take a lo...

Send us Fan Mail Today we’re diving into a crucial topic for outpatient clinics: the most profitable ancillary services to offer. We’ll explore various subspecialties, weigh the pros and cons of different services, and consider how these services can enhance patient care and convenience. This episode will provide you with the insights needed to make informed decisions about expanding your clinic&a...

Send us Fan Mail Today we’re diving into a fascinating and rapidly evolving topic: the impact of AI on outpatient medicine. In this episode, we’ll explore how AI is changing the landscape of healthcare in the immediate and medium term, which subspecialties are likely to see the biggest changes, and where AI will make the most significant inroads over the next five years. Let’s get started!  To beg...

Send us Fan Mail Today we’re tackling an important decision for any clinic leader: deciding when to add another clinician to your group. Whether you’re considering adding another physician or an Advanced Practice Provider (APP), this episode will guide you through the various considerations involved. We’ll cover assessing the need for additional clinicians, financial considerations, and the operat...

Send us Fan Mail Today we’re exploring a crucial topic for clinic leaders: getting things done. We’ll discuss practical hacks to boost efficiency and effectiveness, focusing on the art of delegating, mastering digital communication, and more. Whether you’re a seasoned executive or new to a leadership role, these insights can help you streamline operations and improve your clinic’s performance. To...

Send us Fan Mail In this episode, we're diving into a topic that's crucial for the health of any clinic: managing the toxic employee. We'll explore the costs of not dealing with toxic behavior, the damage it can do to your clinic's staff, reputation, and overall wellbeing, and why it’s so often tolerated. Plus, we'll provide actionable solutions to create a culture free of...

Send us Fan Mail Join me for an enlightening conversation about payer contracting, with Doral Jacobsen, CEO of Prosper Beyond, a national payer contracting company:  https://prosperbeyond.com/ Doral draws on many years of experience in both clinic operations and also in working on the payer side of the world as she advises her physician clients on the ins and outs of contracting. She and I talk th...

Send us Fan Mail Today we're diving into a topic that is vital for the smooth operation and success of any medical practice: understanding what is reasonable to expect from your administrators. As physicians, your primary focus is on patient care, and the backbone of any well-functioning practice lies in having effective administration. Whether you're running a small clinic or a large me...

Send us Fan Mail Welcome to this episode, where we delve into the financial and operational aspects of running a successful medical practice. Today, we’re tackling a crucial topic that impacts every aspect of a medical clinic—accountability. This is one I struggle with in our group, as it’s sometimes difficult to find a good balance between having grace for your team when they have life happening...

Send us Fan Mail In today’s rapidly changing healthcare environment, effective leadership is more important than ever. Strong leaders drive innovation, improve patient outcomes, and ensure the sustainability of healthcare organizations. That’s why today’s episode is all about developing the next generation of leaders in healthcare. We’ll focus on two key components of leadership development: spons...

Send us Fan Mail Today we're diving into an essential topic for all leaders: recognizing when it's time to take a break and how to do it effectively. In the demanding world of healthcare, leaders often put their own needs last, but neglecting self-care can lead to burnout, reduced effectiveness, and even health issues.  Today's episode is all about understanding the importance of ta...

Send us Fan Mail This week's episode is a shout out to all of the hard working Moms in healthcare! My daughter Bella and I talk about what it's like growing up in a healthcare household, and what we've each learned from the other along the way. This episode is a tribute to the many professional women in our industry who also carry the title of "Mom." We talk about balancin...

Send us Fan Mail Today, we're exploring workforce development, and how it fits with your overall success strategy. It's not just about filling positions; it’s about creating environments where professionals aren't just working but thriving and growing. Let’s discover how making your practice a destination workplace can benefit your team and your overall success.  Now, when we talk a...

Send us Fan Mail Welcome to today's episode, where we delve into the world of business psychology, focusing specifically on team dynamics within medical practices. Based on Patrick Lencioni's seminal book, "The Five Dysfunctions of a Team,"   we'll explore how these principles apply to the unique setting of healthcare. Whether you're a physician, practice manager, or...

Send us Fan Mail In this episode of the Medical Money Matters Podcast, we delve into the pivotal role of marketing in the medical field. Whether you're just starting out or looking to expand your existing practice, understanding and implementing effective marketing strategies is crucial. Today, we're specifically focusing on marketing strategies for two key areas: primary care, which pri...

Send us Fan Mail Today, we’re diving into an essential topic that every medical practice owner and administrator should prioritize: Business Continuity Planning, or BCP. In the world of healthcare, where patient care and safety are paramount, being prepared for the unexpected is not just prudent—it’s critical. Whether it's a natural disaster, a cyber-attack, or another unforeseen event, havin...

Send us Fan Mail In this episode, we're focusing on a critical issue that every healthcare organization faces: employee retention. In a field as demanding as healthcare, retaining skilled, dedicated professionals isn't just beneficial; it's essential for maintaining high standards of patient care and operational excellence. Drawing inspiration from Joe Mull's seminal work, Empl...

Send us Fan Mail In the wake of the pandemic, the healthcare industry faces unprecedented staffing challenges. From the scramble for qualified professionals to the evolving landscape of patient care needs, medical groups nationwide are feeling the pressure. But why exactly is staffing proving to be such a Herculean task, and more importantly, what can we do about it? Our goal today is to navigate...

Send us Fan Mail The unfortunate reality is that embezzlement in the healthcare sector is on the rise. In this episode, we review: these aren't just numbers on a page; they're significant breaches that can drain your resources, demoralize your team, and damage the trust you've worked so hard to build with your patients. As we said in our earlier episodes, a startling 83% of medical...

Send us Fan Mail Do you dread having to conduct the annual evaluation for your practice's leader? Your CEO or Practice Administrator sees to it that all of the staff's evaluations are completed, but now it's time for their annual review. Many physicians dread having to do this, as it's not something that's taught in medical school. This episode breaks down how to conduct t...

Send us Fan Mail Practice transitions can be easy if you plan for them or difficult if you don't. Join me for a conversation with long time practice consultant Debra Phairas of Practice & Liability Consultants, a west coast consulting company. Debra brings many years of experience in valuing and consulting to practices and walks through many common scenarios that can help you to make tran...

Send us Fan Mail The recent cyberattack on Change Healthcare has sent shockwaves through the healthcare market, underscoring the critical importance of cybersecurity in the healthcare sector. This event not only disrupted the company's operations but also had a cascading effect on physician practices and medical groups reliant on its services for billing, claims management, and healthcare IT...

Send us Fan Mail In this episode, we're exploring a topic that's revolutionizing the patient payment landscape in healthcare: Digital Wallets and Contactless Payments. The days of writing checks and swiping cards are fading into the backdrop of healthcare payments. Today, we're witnessing a remarkable transformation, a shift towards more modern, tech-driven solutions. But what exact...

Send us Fan Mail The concept of a doctor's visit has been redefined, largely by the pandemic. No longer confined to the four walls of a clinic, healthcare has transcended physical boundaries, thanks to telehealth and virtual visits. But how did we get here? It's a story of technology meeting necessity, a narrative of innovation that's reshaping healthcare delivery.   The evolution o...