Marketplace Risk Platform Podcast

Adelin Cai, Chair and Co-Founder of the Trust & Safety Professional Association (TSPA) talks to Elle Tucker about how the association came about, the need for training, support and education for trust and safety professionals, and what trust and safety means in a world where we are increasingly online. In this fascinating discussion, Elle and Adelin discuss the importance of developing and enforci...

Elle Tucker talks to Brian Colsell of Cheqbook about how important it is for gig marketplaces to be constantly looking for ways to protect their business, protect their contractors, and to make both parties as profitable as possible. In this deep dive, Brian and Elle discuss the many independents out there who are growing operations working within several platforms - and how gig marketplace founde...

Elle Tucker talks to Katie Zigelman of Spectrum labs about user generated content on platforms, which includes a wide range of forms of content. How can it be moderated, and how can you set the rules that fit in with the type of platform you have created? In this fascinating conversation, Katie and Elle explore discuss what can go wrong when content isn’t moderated, the risks of spam, and the impo...

Marketplace Risk’s Elle Tucker talks to Rich Stuppy, Chief Customer Experience Officer at Kount, about the rapidly changing face of fraud, especially in a year when more and more people are using platforms. Rich’s role at the ‘coal face’ of fraud innovation means he has a unique view on this world, and a firm belief that beating fraud isn’t just a money-saving exercise, but for the greater good. I...

Jillian Slyfield, Aon’s Digital Economy Practice Leader, joins Marketplace Risk’s Elle Tucker for an engaging discussion around the world of digital innovation. Jillian’s position in the centre of the global digital economy gives her a unique perspective on the world of marketplaces and the importance of innovation, not just for the platforms themselves, but for the insurance that supports them. I...

Elle Tucker talks to Jeremy Gottschalk, Marketplace Risk Founder, about the changing landscape of gig and sharing platforms and the implications for trust & safety and risk management. Elle asks Jeremy about what 2020 has meant for marketplaces startups, as well as for the Marketplace Risk platform, itself. In this fascinating conversation, Jeremy also shares his optimistic predictions for 2021. A...

Iman Fadaei of Whitelance talks to Elle Tucker about how a ‘reverse’ skills or gig economy marketplace works, his own marketplace Crowdskills - and the part it played in the creation of Whitelance, a tech solution that helps gig economy platform founders get started more easily. Elle and Iman discuss the risks involved for early stage startups, the ‘ baby boom’ of gig platform launches during the...

Elle Tucker talks to Tim Metzner of Coterie Insurance about the importance of insurance for two-sided service marketplaces. With more and more gig platforms launching, it’s vital that in the early stages founders consider the role insurance will play in their ability to launch, grow and scale. In this lively conversation, Elle and Tim explore what is often the missing piece of the puzzle in the st...

Any online marketplace hoping to scale will face litigation risk. The first line of defense: a strategy that mitigates that risk leveraging your terms of use/service. In this episode, Elle Tucker talks with PactSafe Founder and CEO about creating and deploying bullet-proof terms of use/service to protect your marketplace by limiting liability and exposure, eliminating class action lawsuits, reduci...

Elle Tucker talks to Uri Arad of Identiq about using a peer-to-peer network to beat fraud. In this fascinating conversation, Elle takes a deep dive with Uri into this intriguing concept, which means that no company shares any of their customers data. It’s called providerless technology, but how exactly does it work? What are the benefits? And what other potential is there for P2P tech support to P...

In this podcast Elle talks to James Zimbardi about the sharing economy of ‘stuff’, renting peer to peer the items we need rather than buying them. How does a platform that specializes in this become scalable, and what are the pitfalls and challenges, the risks and rewards? Leveraging his knowledge gained from creating RentItems, James explains in this fascinating conversation the difference betwee...

Marketplace Risk's Elle Tucker talks to Bec Faye, Marketplace Growth Consultant and founder of the Marketplace Playbook, about her ‘8 pillars’ of marketplace success. Australia-based Bec talks us through her innovative approach to marketplace growth and explains to Elle the importance of this holistic approach when it comes to building and scaling a two or multi sided platform.

Manfredi Sassoli de Bianchi continues his conversation with Marketplace Risk's Elle Tucker about platform strategy, this time focusing on the ‘war’ between the big platforms that he chronicles on his LinkedIn feed, who are all jostling for position in the e-commerce world. Elle and Manfredi explore what it means when social media platforms start playing in this space, and ponder on how long Amazon...

Marketplace Risk's Elle Tucker talks to Merilee Karr, CEO of UnderTheDoormat and Chair of the UK Short Term Accommodation Association, about the future now faced by short stay platforms. Merilee recaps on the challenging start to 2020 for the whole travel industry and looks ahead, discussing with Elle what part the platform economy will play in a post-pandemic travel landscape and the positive lea...

Marianne Olsson, Strategic Advisor and Moderator at Konsultboken, talks to Marketplace Risk's Elle Tucker about the future of work. Marianne was a ‘gig worker’ before the term had even been defined, and her experience in the gig economy space has led her to write, speak and consult on the subject. In their conversation, Marianne and Elle explore the post-pandemic landscape and consider what will c...

Matheus Riolfi, CEO and co-founder of Tint.ai talks to Marketplace Risk's Elle Tucker about the world of shared mobility. Matheus was part of the launch team of vehicle sharing platform Turo, and his experience there led him to create what he sees as a holistic approach to managing risk. In their conversation, Matheus and Elle explore the world of camper vans, cars and scooters, and Matheus explai...

Marketplace Risk's Elle Tucker joins Mitek's Sanjay Gupta for an intriguing conversation about fakery on platforms. What does the growing use of sophisticated technologies by fraudsters mean for trust in the platform economy? And who are we supposed to trust anyway, the platform itself, or the person on the other side of the gig or sharing transaction – and are they even ‘real’ anyway?

Les Rosen of Employment Screening Resources (ESR) talks to Marketplace Risk's Elle Tucker about the ‘trust economy’. Gig platforms can bring total strangers together to interact – but what are the benefits, and what are the risks? Elle asks Les if there will ever be a risk-free transaction, what makes certain transactions riskier – and what part can technology play in building trust on both sides.

Marketplace Risk's Elle Tucker talks with Trov Mobility's Ian Sweeney and Clive Thompson about the elusive unicorn. What ’stars have to be in line’ for a mobility platform to scale and become profitable? And why is insurance such an important part of the equation? Elle gathers fascinating insights from the Trov team in this lively discussion on platform growth.