Marketplace Risk Platform Podcast

In this episode of Bulletproof Your Marketplace, Jeremy dives into the critical topic of marketplace taxation with Nick Furtwengler, senior tax manager at Miller Cooper. Nick brings over 14 years of experience in state and local tax law and has worked extensively with digital marketplaces. Listeners will gain insights into why tax compliance is essential for marketplaces of all sizes, including th...

In this episode of Bulletproof Your Marketplace, Jeremy Gottschalk dives into one of the most critical yet often misunderstood aspects of scaling digital platforms: insurance program and policy design. Joined by Garrett Johnston, Senior Vice President at Marsh with more than 25 years of experience in the commercial insurance industry, They explore how insurance can serve not just as a compliance r...

In this episode of Bulletproof Your Marketplace, Jeremy Gottschalk—author of the book and host of the podcast—sits down with Jimmy Toy, Chief Legal Officer at Articor Group, parent company of Redbubble and TeePublic. With platforms that receive tens of thousands of user-generated uploads every day, Jimmy brings his expertise in legal policy, governance, and trust & safety to tackle an unavoidable...

In this episode of Bulletproof Your Marketplace, we explore one of the most pressing challenges facing digital platforms today: trust and safety. Joining us is Anna Pogreb, Senior Risk Strategist at EverC, who brings experience in compliance, risk, and marketplace operations. Together, we unpack how marketplaces have become a prime target for illicit activities—from counterfeit goods to money laun...

In this episode of Bulletproof Your Marketplace Podcast, host Jeremy Gottschalk welcomes Jeff Sakasegawa, Trust and Safety Architect at Persona, who draws on over 15 years of experience for a deep dive into the chapter Creating Your Own Best Practices. The conversation explores why identity verification is foundational, why words and transparency matter in policy-making, and how strategic friction...

In this episode of Bulletproof Your Marketplace, Jeremy Gottschalk sits down with seasoned legal counsel Krishan Thakker to unpack how user contracts and robust privacy practices can act as liability shields for digital platforms. Drawing on over 15 years advising global technology, e-commerce, and social media companies, Krish shares his expertise at the intersection of data privacy, regulatory c...

In this episode of Bulletproof Your Marketplace, Jeremy sits down with attorney Krishan Thakker to explore the critical role of Terms of Use as liability shields. With over 15 years of experience advising companies like Wish, Match Group, and Meta, Krishan explains why these agreements are far more than legal formalities: they are a platform’s first line of defense and, when crafted carefully, can...

In this episode of the Marketplace Risk Platforms Podcast x Bulletproof Your Marketplace, Jeremy is joined by risk and regulatory compliance expert Yee Carter to unpack the importance — and potential future — of CDA Section 230 protections for online platforms. Drawing from her experience at Google, X, and in government, Yee explains how Section 230 has enabled marketplace innovation by shielding...

In the latest episode of the Platform Podcast, Alexios Mantzarlis, Director of the newly created Security, Trust and Safety Initiative at Cornell Tech (SETS) discusses his motivation for joining Cornell Tech to build a program that bridges the technical knowledge gap in the field of trust and safety. The initiative aims to reduce online harms through innovative clinics and to engage deeply with pr...

In this episode of the Platform Podcast, Cotera Founder Ibby Syed and Paige Zachs, Head of Operations and Customer at Coterie, explore the intersection of AI and customer experience (CX) in trust & safety. They discuss how CX leaders are leveraging AI-powered tools to enhance customer safety, manage brand risks, and streamline workflows - emphasizing the critical role of CX leaders acting as the "...

Measuring the impact of trust & safety initiatives is more and more crucial to securing funding and demonstrating value for them. But how do you go about that? And, what happens when you are unsuccessful? Often, it takes a toll on professionals' mental health, which is already adversely impacted by the day-to-day responsibilities that come with the territory. On this episode, trust & safety produc...

In this episode, we sit down with Kristin Kupiec, Associate Manager of Community Response at DoorDash, to explore the intricate dynamics between platforms and law enforcement. This conversation dives deep into the proactive and reactive measures platforms can take when interacting with law enforcement agencies. Kristin shares her extensive experience and offers practical advice on how can effectiv...

Once merely an afterthought, trust & safety has quickly evolved from a peripheral function to become one of the most critical and central functions in technology today - and for good reason. The trust & safety discipline has assumed the responsibility of keeping the internet safe, and trust & safety professionals are on the front line of this seemingly insurmountable task. On this episode, Sujata...

AI's Impact on Fraud by Marketplace Risk

For marketplace startups and early-stage tech platforms, lawyers can often seem out of reach due to resource constraints. But, there are significant risks when developing your product that good counsel can help you avoid - and the results will save you exponentially down the road. Join Alex Kroeger in this episode of the Platform Podcast as she discusses how platforms can successfully leverage pro...

All too often platforms focus on VC investment to drive hyper-growth, which usually leads to bloated organizations (and in recent times, layoffs). But what if platforms focused on running a lean organization, with more utility players who could function as 'jacks-and-jills-of-all-trades?' The result would create a solid foundation that enables growth, but also stability and flexibility. In this ep...

Artificial intelligence seems to be pervading every aspect of our lives - it certainly consumes social media and news feeds. And while AI certainly has many benefits, it also brings some challenges - especially when leveraged as a content moderation tool. The question becomes - what will be the role of humans? In this episode, Camilla Hegarty discusses the evolution of content moderation, the role...

Everyone is at risk of having their information compromised - especially in a world where data is so valuable. If you are a tech company, such a compromise could devastate your business. But there are easy ways to mitigate your cyber risk and protect your company with offensive cybersecurity and some common sense. Listen to this episode to hear about both from Azacus.io Co-Founder Nicola Gandy.

California's new high-volume marketplace seller bill. Illinois' junk fee bill (and any other federal action / states with junk fee bills as they impact platforms) Privacy legislation (federal and the 15 states and the ones that are going into force soon) AI legislation (UT and any others) 1099K threshold Age verification regulations

In order for a platform to succeed, it must have integrity. But what does this mean in practice? In the case of Wolt, it's a cross-functional, holistic focus on the entire community they serve from the entire team. This includes offering courier partners more chances to earn, helping merchants to grow and thrive with more customers, and providing a diverse selection of goods for consumers that bri...

Not so long ago, platforms were closely associated with Silicon Valley tech startups (and not much else). Technology opened the door for startups to develop new ways of connecting people for a myriad of exchanges - known as platforms. And, the outcome of these platform innovations is 'platform thinking' that is now being applied by established companies and enterprises. On this episode, Daniel Tra...

Age verification is one of the hottest topics in trust & safety today. The need to protect children and minors from harmful content and prevent access to age-restricted goods and services is something nearly everyone agrees on. But how do you do that effectively and efficiently, especially when one size does not fit all? While state and federal regulations aim to solve the problem, the actual solu...

Trust & Safety as a discipline and profession is still relatively early in its development. And, when it comes to trust & safety, there are still no standards, norms or best practices to guide the industry. But, there is a fast-growing, collaborative community of professionals who have been on the frontlines long enough to bestow valuable experience and wisdom that are sure to help others navigate...

The need to protect children online has reached a global crisis. From child sexual abuse material to sextortion and beyond, the damage being done to children can be irreparable. Twenty year child protection veteran Caroline Humer joins this episode of the Platform Podcast to discuss the scope of the problem and how everyone needs to be part of the solution - legislators, educators, tech companies...

In this episode of the Platform Podcast, we dive into marketplace tax obligations, a realm that has gained immense complexity and importance over the past decade. As marketplaces continue to grow in popularity, a new wave of state-specific tax laws and regulations has emerged, catching many founders and leaders off-guard. Join seasoned tax attorney Nick Furtwengler, as he sheds light on the essent...