Marketplace Risk Platform Podcast

Marketplaces and digital platforms can be barraged with disputes - from peer-to-peer conflicts to claims against the company - despite strong defenses and processes. And, resolving these disputes is costly, time-consuming and incredibly distracting. That's why the need to efficiently and effectively handle disputes is important for platforms that want to focus on growth and success. In this episod...

Whether it's alcohol or marijuana you want delivered, there's an app to get you what you want, when you want it. That's because marketplaces have opened up opportunities for consumers to more easily access all types of goods and services, including those that are regulated by states and local governments. But for founders and leaders, there are enormous traps that must be navigated with care. On t...

It's no secret that launching and growing successful marketplaces and digital platforms take a village of experiences. But accessing seasoned talent is out of budget for most early-stage teams. Until now. Juliet Eccleston, founder of the Shared Advisory joins the Platform Podcast to talk about this experienced panel of former founders and experienced operators that was developed to support early-s...

Venture capital has long been the lifeblood of innovative and disruptive tech startups - specifically marketplaces and digital platforms. But what do VCs look for when investing in marketplaces? What are the red flags that VCs avoid? During this episode of the Platform Podcast, Pritzker Group Partner Sonia Nagar talks through her investment philosophy, including what she considers when investing i...

Regutations for digital platforms have been a long time comng - as they have been largely unregulated. Until now. The EU, UK, US, Australia and other countries are starting to regulate platforms that host user-generated content or facilitate user-to-user engagement in an effort to make them safer for consumers. In this episode, Online Dating Association CEO Dr. Hannah Shimko introduces us to the t...

Identity verification should be the cornerstone of all trust & safety efforts. In this episode of the Platform Podcast, PEAK IDV Founder and digital identity evangelist Steve Craig dives deep into the world of identity verification - from the early days through to the latest technology available - and everything in between. He explores identity verification solutions for marketplaces and digital p...

The sharing economy is not a new phenomenon. In fact, it's been around for centuries or more. In this episode of the Platform Podcast, Thanks for Sharing author Elle Tucker explores her journey from sharing economy consultant and advisor to author as a means to making the sharing economy accessible and relevant to every day people. With a big focus on the positive environmental impact, Elle shares...

Trust & safety as a concept, function and profession is relatively new - largely a creation of technology platforms connecting users around the globe over the last decade or so. But as an academic discipline, trust & safety is even less developed. In fact, just in the last few years have significant investments been made to develop trust & safety curriculum in order to train educators, teach stude...

In the latest episode of the Platform Podcast, our host Elle Tucker is joined by Ruth Yankoupe, Vice President of Customer Experience at Getaround. Ruth tells Elle about her role, which encompasses trust & safety, insurance and customer service, and talks about her passion for peer-to-peer carsharing and the potential it has for both people and the planet. She goes on to introduce Getaround’s new...

Eric Goldman, Professor of Law at Santa Clara University School of Law, joins host Elle Tucker in this episode of the Platform Podcast. Professor Goldman will kick off this year's Marketplace Risk Management Conference (SF, May 16-18) with his keynote ‘How the Internet Improves Humanity’, and is an expert in Internet law, intellectual property and advertising & marketing law. In the podcast, Elle...

In the latest episode of the Platform Podcast, our host Elle Tucker is joined by David Sullivan, Executive Director at the Digital Trust and Safety Partnership. David tells Elle about his unique and fascinating career path towards the world of digital trust and safety, which began in Africa. He goes on to talk about the Digital Trust and Safety Partnership, which was founded in 2021, and the goals...

Adrian Brown, co-founder of Authillo and one of the newest members of the Marketplace Risk Advisory Board, joins host Elle Tucker in this episode of the Platform Podcast. Adrian describes himself as ‘an engineer at heart’ and has been involved in some of the early social media platforms, such as Yik Yak, helping to solve trust and safety issues. Elle asks Adrian about Authillo, a passwordless logi...

In the latest episode of the Platform Podcast, our host Elle Tucker is joined by Steve Craig, Founder and CEO of PEAK IDV. Steve kicks off by telling Elle about his background and what led him into the world of ID verification, before going on to talk about the challenges he sees in the market for providers and practitioners, as well as those for customers interacting with marketplaces and platfor...

In this episode of the Platform Podcast, our host Elle Tucker is joined by Andy Briercliffe, Online Child Safety Specialist. Andy tells Elle about his background in law enforcement and transition to the tech world when he joined Twitter, and shares his thoughts on the effect of recent lay-offs on trust and safety teams. Andy goes on to introduce the Child Safety Online Group which he has recently...

Peter Evans, Chief Strategy Officer at McFadyen Digital and one of the newest members of the Marketplace Risk Advisory Board, joins host Elle Tucker in this episode of the Platform Podcast. Peter has been following the world of platforms for over a decade and shares his fascinating insights into the evolving landscape, from the early ‘match makers’ of the Noughties, through the gig and sharing eco...

In this episode of the Platform Podcast, our host Elle Tucker is joined by Alice Hunsberger, VP of Customer Experience at Grindr. Alice kicks off by telling Elle about her role at Grindr and her career path from an early online forum into the world of dating apps. She goes on to talk about online dating as a whole and what trust and safety and content moderation look like both across the landscape...

Brian Davis, Head of Trust and Safety at Dodgeball and one of the newest members of the Marketplace Risk Advisory Board joins host Elle Tucker in this episode of the Platform Podcast. Brian tells Elle about Dodgeball and how he got into fraud fighting when he actually trained as an accountant. He then goes on to share his ‘10 things that destroy a good fraud strategy’. From lack of data and no res...

In the latest episode of the new series of the Platform Podcast, host Elle Tucker talks to Stephen Fusco, Director of Legal Affairs and Data Security at HopSkipDrive and a new member of the Marketplace Risk Advisory Board. In this absorbing discussion, Stephen tells Elle about HopSkipDrive’s innovative school transportation solutions and the marketplace technology which is helping children access...

In the latest episode of the Platform Podcast, our host Elle Tucker is joined by André Ferraz, CEO and Co-Founder Incognia and one of the newest members of the Marketplace Risk Advisory Board. André tells Elle about Incognia, a digital identity company, and its latest feature: a new feature, Suspicious Locations, which combines device and precise location signals to proactively identify suspicious...

Alexandra Koptyaeva, Trust and Safety Lead at Heyday and one of the newest members of the Marketplace Risk Advisory Board, joins host Elle Tucker in this episode of the Platform Podcast. Alexandra tells Elle about her role at Heyday, a new social media platform, and discusses the differences and similarities between trust and safety on social platforms vs marketplaces. Elle asks how she balances m...

In the first episode of the new series of the Platform Podcast, host Elle Tucker is joined by Colin Gardiner, marketplace advisor and one of the newest members of the Marketplace Risk Advisory Board. In this fascinating discussion, Elle welcomes Colin and asks him to share his experience and observations of the evolving marketplace model, through his early work in marketplaces and his experiences...

In this week’s podcast Elle Tucker is joined by Vikas Malhotra, CEO and Co-Founder of iwi.earth, an early stage platform with a bold new vision for the gig economy. Vikas talks to Elle about the recent Sharing Economy Global Summit, which he attended in his capacity as a member of the CBI Sharing Economy Council, and tells her about his ‘A-ha’ moment whilst working for the UK Government when he fi...

In the latest Platform Podcast episode, Elle Tucker talks to Martin Jarvis, CEO and Co-Founder of Acquir, an early stage marketplace-meets-social network that aims to make luxury assets and experiences more accessible to more people. Martin shares his fascinating founder story and reveals his ‘double life’ as an airline pilot, and how aviation led him to having his ‘lightbulb moment’ and founding...

In the latest Platform Podcast episode, Elle Tucker talks to Stephen Champion, Co-Founder and CEO of YuTU, an early stage social networking platform that encourages users to build communities offline too. Stephen shares his experiences of the recent Sharing Economy Global Summit, then goes on to tell his fascinating founder story, set against the background of the lockdowns – and talks about what...

This week, Elle Tucker is joined by Josh Nickell, Vice President (Equipment Segment) of the ARA (American Rental Association). In this fascinating discussion, Josh and Elle discuss the intersection between the sharing economy and the rental industry. Which influences which – and how? Why are there negative connotations when it comes to rental? What innovations are happening in this space? Josh ans...